Training Technician

Full Job Description

The employee will serve as the Training Technician, located in the Quality, Training, and Risk Management Department, Veterans Crisis Line (VCL), Veterans Affair (VA).

The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified Veterans Administration employee.

The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members and their family members.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/14/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS-9 position you must have served 52 weeks at the GS-7. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.

In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-07) in the normal line of progression for the occupation in the organization.

In order to meet the minimum qualifications for this position, you must meet 5/7 of the following examples of specialized experience: Reviewing and editing training materials; Assisting in coordination of training events or training meetings; Utilizing and assisting users on video conferencing systems; Maintaining and tracking data related to training completion and needs; Reviewing data and reports in regards to training, learning history or learning needs; Working with a variety of customers to assist in meeting department training needs; Assisting in evaluation of training results.

OR, Education: Applicants may substitute education for the required experience.

To qualify based on education for this grade level you must have Master's or equivalent graduate degree in a field of study that demonstrated the knowledge, skills and ability necessary to do the work.

OR, Two full academic years of progressively higher level graduate education in a field of study that demonstrated the knowledge, skills and ability necessary to do the work OR, LL.B.

or J.D., if related. OR, Combination: Applicants may also combine education and experience to qualify at this level.

You must have a combination of qualifying graduate education and experience as described above.

Eligible and qualified applicants on a certificate provided to the hiring manager will be rated on the following Competencies for this position: Decision Making Clerical Communication Database Administration Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week.

Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is primarily sedentary and requires no special physical demands.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major Duties:

Major duties include but are not limited to: Serves as a Training Department liaison with students, guest presenters, and other VA Departments.

Maintains training calendars, manages student rosters, student information; maintains correspondence.

Organizes and tracks Training Team projects and updates including material updates and reviews, presenting the information to training team and supervisors.

Monitors attendance for each training event and organizes the information for tracking and reporting in the VA Talent Management System.

Organizes and tracks training team projects and presents the information to training team and supervisors.

Provides 1st level review of training materials and presentations, providing suggested edits regarding grammar, spelling, and content.

Manages, maintains, and monitors the virtual classroom and troubleshoots issues to prevent disruption or delay of training.

Maintains and troubleshoots the Talent Management System (TMS) and SharePoint. Collects and uploads mandatory documents from trainees and organizes them to post on trackers/SharePoint.

Performs other duties as assigned. Work Schedule: Tour of Duty is typically Administrative Hours. Tour is subject to change based on program needs.

Compressed/Flexible Work Schedule: May be authorized upon supervisor approval after training per Agency policy. Remote: This is remote position.

Selectees will work 100% of the time in a non-VA-owned space outside of the local commuting area of a parent station.

The employee's workspace must be suitable for conducting business and as such, remote employees are expected to provide a secure, distraction-free home-based worksite with reliable high speed internet connectivity.

The employee will be required to travel to the closest VA Medical Center or VA Outpatient Clinic for issuance of equipment, and as needed for technical support.

Selectees will be required to self-certify that their remote workplace meets all safety, privacy, and internet speed requirements.

Position Description/PD#: Training Technician/PD63155A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not required Financial Disclosure Report: Not required This is not a bargaining unit position