Training Specialist

Full Job Description

The Training Specialist works in the Durham VA Health Care System providing initial and ongoing orientation for all facility schedulers including administrative and clinical staff.

The incumbent has substantive administrative authority for creating curriculum and conducting a comprehensive training and education program for administrative personnel assigned to scheduling patients throughout the Durham VAHCS.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/27/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS-07 position you must have served 52 weeks at the next lower grade level. For a GS-09 position you must have served 52 weeks at the GS-07.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.

In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

GS-7: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade level.

Examples of specialized experience would typically include, but are not limited to: Teaching or instructing in an adult education program, secondary school, college, military installation, or industrial establishment in the appropriate field(s).

Supervising or administering a training program. Development or review of training/course materials, aids, devices, etc., and evaluation of training results.

Work in the occupation or subject matter field of the position to be filled that required training or instructing or instructing others on a regular basis;.

OR, Education: Applicants may substitute education for the required experience.

To qualify based on education for this grade level you must have completed one (1) full year of graduate education leading towards a master's degree, or have superior academic achievement.

To be qualifying, major study must be in education or a subject area related to the position to be filled.

Education must demonstrate the knowledge, skills, and abilities to successfully perform the duties of the position.

OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond a Bachelor's degree.

GS-9: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: Teaching or instructing in an adult education program, secondary school, college, military installation, or industrial establishment in the appropriate field(s).

Supervising or administering a training program. Development or review of training/course materials, aids, devices, etc., and evaluation of training results.

Work in the occupation or subject matter field of the position to be filled that required training or instructing or instructing others on a regular basis; OR Education: Applicants may substitute education for the required experience.

To qualify based on education for this grade level you must have a master's degree or equivalent graduate degree, or 2 full years of progressively higher-level graduate education leading to such a degree, or an LL.B.

or J.D., if related. To be qualifying, major study must be in education or a subject area related to the position to be filled.

Education must demonstrate the knowledge, skills, and abilities to successfully perform the duties of the position.

OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond a Bachelor's degree.

You may qualify based on your experience and/or education as described below: You will be rated on the following Competencies for this position: Attention to Detail Customer Service Integrity/Honesty Interpersonal Skills Reading Comprehension Self-Management Teamwork Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week.

Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Major Duties:

Creates curriculum and conducts a comprehensive training and education program for administrative personnel assigned to scheduling patients throughout the Durham VAHCS Analyzes and interprets work processes to determine educational needs of individual employees Monitors minimum standards for quality and productivity assessing and developing standard work and training programs Conducts formal and on-the-job instruction Evaluates training outcomes and ongoing auditing for compliance Implements training modules for new and existing employees for schedulers and other medical center staff Performs work in the development and/or evaluation of courses for training programs implements changes based upon evaluations of courses/programs Provides instruction covering a wide variety of topics in well-established areas of a subject matter field, which includes training healthcare providers and MSAs Identifies and determines training priorities, conducts, and administers training programs, and develops and improves training guidance as it relates to VistA, VSE, CPRS, VAOS, VEText, ICB, BISL, VCM, MHV, and other computer applications Originates initiatives to address identified deficiencies or process improvement opportunities.

Is knowledgeable about the competency-based orientation and validation program and activities Trains and orientates users (clerical, administrative, and clinical) in selected program and applications (VistA, VSE, CPRS, VAOS, VEText, ICB, VCM, MHV, VetLink) Responsible for IT security and confidentiality for, but not limited to, data, network or system access, accessibility codes for training activities Responsible for scheduling security key access approval and maintenance for the facility schedulers, including auditing, compliance, and removal of keys/menus as warranted Develops, obtains, and adapts current instructional materials Initiates educational programming which is responsive to changes in the policy/procedure/technology, and promotes the mission, vision, and values of the organization Works with supervisory staff to ensure assigned staff is sufficiently trained to handle the unique needs of each clinic Provides staff with training on latest computer software/hardware Documents employees' skills and competencies Performs other duties as assigned Work Schedule: M-F, 8:00am - 4:30pm Telework: Ad-hoc Position Description/PD#: Training Specialist/PD06908A