Tourist Information Counselor

Full Job Description

Are you eager to assist travelers and provide them with the most current up to date information for their adventures?

The Tioga County Welcome Center is seeking a Tourist Information Counselor to join its dedicated team.

In this pivotal role, you will ensure that visitors receive unparalleled support, guidance, and resources to elevate their travel experiences.

If you possess a talent for delivering precise information and relish engaging with diverse individuals, this opportunity is tailor-made for you.

Apply now and contribute to crafting unforgettable memories for our guests.

Requirements

In this position, you will be tasked with providing outstanding customer service to all visitors of the PennDOT Welcome Center, which encompasses travelers, tourism partners, internal clients, employees, and vendors.

Your main responsibility will involve assisting travelers by offering vital information about their stay in Pennsylvania, including directions and accommodation options, thereby fostering and promoting tourism across the state.

Additionally, you will contribute significantly to PennDOT's tourism outreach efforts and strengthen industry partnerships through various initiatives such as special programs, informational tours, travel shows, and related events.

You will also undertake other travel-related duties as assigned by your supervisor or division manager.

Effective and proactive communication is essential to enhance the operations of the Welcome Center Division, and you will be expected to communicate directly with the Tourist Information Supervisor to address any inquiries, concerns, or suggestions regarding the Welcome Center's staff and operations.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 80 hours bi-weekly
• This position works a 6-week rotating schedule. Days and hours can vary from Sunday to Saturday, temporary hours of operation are 9:00 AM to 5:30 PM.

• Telework: You will not have the option to telework in this position.

• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Qualifications

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of experience in work involving public contact; or
• An equivalent combination of experience and training.

Additional Requirements:

• You must be willing and able to work in and commute to Tioga County Welcome Center, Route 15 southbound, 7 miles south of PA/NY border, Tioga, PA 16946.
• You must have the ability to report to work within 1 hour of being called in.
• You must have front facing public contact experience.
• You must have experience working with computers.
• You must have experience answering phones, composing emails, compiling reports, tracking office activities and inventory, entering data, and filing.
• You must be able to perform essential job functions.

Preferred Qualifications (not required):

• Five or more years of full-time experience in work involving front facing public contact.
• High school diploma or equivalent

Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.

How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position.

Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.

The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.

The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.