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Title I Career Planner
State of Iowa
309 Iowa Workforce Development
Location
Iowa, 50319
Salary
$23.75 - $34.91
per hour
Type
Full-Time
More Planning & Development jobs →Closes
March 23, 2026
SES Pay Grade
Base salary range: $147,649 - $221,900
Typical requirements: Executive-level leadership experience. Senior executive qualifications required.
Note: Actual salary includes locality pay (15-40%+ depending on location).
Job Description
Summary
This job involves helping job seekers in Sioux City, Iowa, by coaching them on resumes, interviews, and job searches while also connecting local businesses with potential employees through the IowaWORKS system.
It's a full-time role in a government workforce office with hybrid work options after six months.
A good fit would be someone who enjoys people-facing work, has strong communication skills, and is passionate about supporting employment and career growth.
Key Requirements
- Strong customer service skills with the ability to interact politely and professionally with job seekers and employers
- Experience in career coaching, including resume preparation, mock interviews, and job search guidance
- Ability to facilitate workshops, one-on-one sessions, and virtual appointments for program participants
- Proficiency in documenting services and using case management database systems accurately
- Skills in employer engagement, such as job matching, recruitment strategies, and networking with businesses
- Knowledge of labor market information and ability to provide referrals to training and employment opportunities
- Team collaboration within an American Job Center environment, including providing feedback and supporting veterans
Full Job Description
Only applicants who meet the Minimum Qualification Requirements and meet all selective requirements (listed below) will be placed on the eligible list.
Iowa Workforce Development (IWD) is seeking a Title I Career Planner to join our team at the IowaWORKS office in Sioux City, Iowa.
Position Details
- Location: 2508 4th St., Sioux City, IA.
- Schedule: Full-time | Monday – Friday | 8:00 AM – 4:30 PM
- Work Flexibility: Hybrid telework and alternate schedules available after six months of employment
Agency Overview
Iowa Workforce Development (IWD) is a state agency committed to providing employment services for individual job seekers and to connecting employers to available workers through our IowaWORKS partnership.
Core Responsibilities
Customer Service and Team Collaboration
- Provide courtesy, respect, and politeness during all interactions with customers, both internal and external.
- Work with and ask customers appropriate questions to determine services they are seeking and/or needing.
- Interact effectively and build respectful relationships among coworkers and partners.
- Collaborate with team members within the American Job Center (AJC), resulting in a better experience for customers.
- Provide feedback as well as potential solutions to team and/or leadership and provide first day service to Veterans.
- Promptly greet customers upon entry into the IowaWORKS Center in a friendly and professional manner.
Career Coaching and Customer Support
- Coach, motivate, and encourage job seekers on all aspects of the job search and assist customers to build their personal and job skills for the primary goal of successful employment.
- Provide customers assistance with preparing and tailoring resumes and cover letters and facilitate mock interviews for customers, identifying ways to improve their interview responses.
- Process paperwork for partner and team programs and services.
- Refer, direct, and result customers to appropriate workshops and employment events.
- Facilitate workshops or one-on-one appointments in-person or through virtual conferencing platform for customers/participants of system programs and services, update workshops and presentations as new information is available.
- Accurately document all services, appointments, or other pertinent information in the database system and send/receive work-related documents for customers.
Employment Services and Labor Market Guidance
- Assist customers by answering questions about employment and training opportunities.
- Perform “job matching” referring career opportunities to candidates in the IowaWORKS System. Provide appropriate partner referrals and relay current labor market information to job candidates.
Business Services and Employer Engagement
- Provide direct services to business for recruitment of employees and provide information and guidance to employers on how to use the IowaWORKS system.
- Identify sources for potential new employer customers for the AJC and participate in development and implementation of customized recruitment strategies and events.
- Provide follow-up contact and services to job seekers and business.
- Utilize case management system for tracking and maintaining employer information.
- Critique and enter job orders and referrals into the IowaWORKS system and network with businesses to determine hiring practices and employer needs.
Unemployment Insurance and Re-employment Support
- Connect unemployment claimants with re-employment activities at the AJC.
- Adhere and refer to unemployment administration rules and Iowa law when working with customers in regard to filing unemployment insurance (UI) claims, answering questions and concerns.
- Use database system to review salary histories, cross reference database systems to ensure personal identification information matches and adjudicate issues within the claim in accordance with all UI laws.
- Provide information to customers for UI appeals when necessary and prepare and participate in all UI appeal hearings relating to issued adjudications decisions.
Benefits of Working for the State of Iowa
Joining the IWD team and becoming a State of Iowa employee comes with a range of valuable benefits, including:
- Excellent health, dental, and vision insurance.
- Generous paid time off, including nine paid holidays, vacation, and sick leave with no cap on sick leave accrual.
- Prepare for the future with the IPERS retirement package, as well as an additional optional deferred compensation retirement plan.
- Flexible Spending Accounts for medical and dependent care.
- Free Life and Long-term Disability Insurance with the option of purchasing additional coverage.
- Employee Assistance Programs and Discount Programs for support.
Click here to learn more about all of the amazing benefits the State of Iowa offers.
If you’re looking for a career with a well-respected organization that values its employees and customers, you’ve come to the right place!
The State of Iowa participates in E-Verify; a federal program that helps employers confirm the employment eligibility of all newly hired employees.
Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States.
The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization.
For more information, please visit www.e-verify.gov.
No applicant for employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place. Selected positions will be subject to a criminal background check.
Requirements
Qualifications
Graduation from an accredited four-year college or university;OR
an equivalent combination of education and experience substituting one year of full-time public contact work obtaining, analyzing and evaluating data such as job/claims interviewing, testing, referral and/or placement, sales representative, credit investigation, or related public contact work dealing with job applicants and employers in a variety of supportive clerical and outreach functions for one year of the required education with a maximum substitution of four years; OR
employees with current continuous experience in the state executive branch that includes experience equal to twelve months of full-time work as a Workforce Associate. For additional information, please click on this link to view the job description.
Additional Information
Travel may be required for positions in this class. Employees must arrange transportation to and from assigned work areas.Check your resume before applying to catch common mistakes