Supervisory Personnel Security Specialist (Detail/Temporary Promotion NTE 1 Year)
Veterans Health Administration
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Posted: March 4, 2026 (0 days ago)
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Temporary Information Technology Technician II - 6 Month Term
U.S. Courts
Judicial Branch
Job Description
Summary
This temporary six-month role involves providing hands-on IT support to court staff, including fixing computer issues, setting up devices, and training users on software like Microsoft Office.
It's ideal for someone with a couple of years of tech experience who enjoys helping people, stays organized under pressure, and can explain technical fixes in simple terms.
The job requires working onsite in Norfolk, Virginia, with occasional travel to other offices.
Key Requirements
- Two years of specialized experience in data processing, office automation, and data communications, including onsite/remote support for hardware, software, and peripherals
- Proficiency in Windows operating systems and Microsoft Office products
- Strong customer service skills with the ability to communicate technical information clearly to non-technical users, both orally and in writing
- Ability to independently analyze, isolate, and resolve IT problems, including network connectivity, printers, servers, and applications
- Experience in end-user training, especially for Microsoft Office and other applications
- Willingness to follow IT security standards, manage multiple tasks in a team environment, and travel occasionally
- Familiarity with help desk tools, inventory management, and documentation of procedures
Full Job Description
This six-month temporary position is located within the Eastern District of Virginia Consolidated Information Technology Department which serves judges, judicial staff, and the staffs of the Clerk's Office and the U.S.
Probation Office.
The Temporary Information Technology Technician II provides IT help desk support for end users along with technical support in installing and configuring hardware and software programs.
Must have two years of specialized experience related to the technical aspects of data processing, office automation, and data communications onsite and/or remote technical support of hardware/software/peripherals, basic IP phone and troubleshooting, mobile devices and their applications, terminology, methodology, and experience in end-user training.
Proficiency in Windows and Microsoft Office products is required.
Additional requirements: The successful candidate will be a customer service-oriented professional who is responsible, friendly, organized and have the following: Ability to follow IT security standards and defined policies and procedures, and accept responsibility for work product.
Ability to independently analyze, isolate and solve IT related problems.
Ability to communicate technical information effectively (orally and in writing) to end users in a manner that they can understand.
Ability to work on multiple tasks, be flexible and tactful when working under pressure in a team environment. Ability and willingness to travel occasionally to district offices and off-site training.
Major Duties:
- Respond to help desk calls and emails, log computer problems, and assist with routine problems; problems that are not quickly resolved or require a subject matter expert may be escalated to the next level; Utilize and maintain service desk management application; Analyze, log, track and resolve software/hardware matters of significance pertaining to network connectivity issues, printer, servers, and applications to meet district needs; Manage and maintain printers, scanners, and other peripherals including firmware and driver updates; Provide initial new user training for Microsoft Office and other required applications as well as other end user IT training as necessary; Set up, configure, install, and document hardware and software; Provide support for mobile computing devices and remote access; Prepare and maintain the documentation and standard operating procedures and checklists for end users and other technicians; Receive and maintain inventory of IT related assets according to internal control policies; Assist with creating and closing user accounts; Provide backup assistance to the Courtroom Technology Administrator and other IT staff; Participate in local or national conferences and similar gatherings to continue professional development; and Perform other related duties, as assigned.
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