TEMPORARY CPW License & Pass Employee – Denver, CO

Full Job Description

Requirements

Please attach Cover Letter and Resume to your application!

The License and Pass Temp will be helping primarily the Disability and Refunds Coordinators with heavy workloads during this time, but will also assist all License, Reservations & Customer Operations staff with various assignments and job shadowing, including but not limited to the following:

Greeting customers at our front desk. Answering the phone and forwarding the calls to the appropriate CPW staff.Processing disability licenses, passes, and ADA accommodations to approved customers.

This will include learning the regulations and statutes applicable to those programs and the processing steps.Organizing refund and restoration of preference point requests.

This will require learning the regulations applicable to the refunds program and the processing steps.Learning the Integrated Parks and Wildlife System (IPAWS) license and pass system.Completing IPAWS administrative tasks such as merging duplicate customer records.Helping contact customers whose mail has been returned as undeliverable to our office.Looking for process improvements or efficiency opportunities and providing proposals to the team.

Qualifications The ideal candidate will have an interest in the parks, wildlife, and/or the outdoor recreation profession. Experience with databases, email, and internet research is preferred.

Candidates should also be well organized, detail-oriented, have excellent communication skills (verbal and written), able to work independently, multi-task effectively, and possess an overall positive attitude.HOW TO APPLY: Please submit a cover letter, resume, and writing sample via email.Submittals should be directed to: elizabeth.ponce-delvalle@state.co.us with "License and PassTemporary Employee Position" in the subject line.Qualified applicants will be contacted to schedule an interview.

Additional Information The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply.

The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them.

Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Department of Natural Resources is committed to the full inclusion of all qualified individuals.

As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship.

If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator at dnr_hr_employeebenefits@state.co.us.

E-Verify: DNR uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States.

Learn more about E-Verify, including your rights and responsibilities. Toll–Free Applicant Support - Technical HelpIf you experience technical difficulty with the NEOGOV system (e.g.

uploading or attaching documents to your online application) call NEOGOV at 855-524-5627, Mon-Fri between 6 am and 6 pm (Pacific Time).

Helpful hints: if you are having difficulty uploading or attaching documents to your application first, ensure your documents are PDF or Microsoft Word files and second, close the document before you attempt upload (attach) it.

The Human Resources Office will be unable to assist with these types of technical issues.