Technician III - Campus Safety

Full Job Description

We are the largest community college in Colorado, enrolling close to 28,000 credit students annually in a diverse service area with broad cultural and recreational activities.

We were one of 30 colleges in the initial American Association of Community Colleges Pathways Project, recently selected as a “Most Promising Place to Work” in Diverse Magazine, and profiled as one of six top community colleges for transfer student success in a recent Aspen Institute publication.

Our online learning program has twice been listed recently as one of the top 10 community college online programs in the country.

We have strong commitments to student success and to inclusion, equity, and diversity. We are actively seeking to hire a workforce that matches our student community. We are an emerging Hispanic Serving Institution and expect to reach HSI status by 2024 or 2025.

We have worked hard to create a culture of collaboration, innovation, and pride and we seek people who share those values and our commitments to student success and equity.

In addition to rewarding and meaningful work, Front Range Community College (FRCC) offers a comprehensive benefit package designed to provide you and your eligible dependents, including domestic partner, with a broad range of employer paid and employee paid benefit options including:

• Medical, Dental, Vision, Life and Disability benefits, Health Benefits.
• Strong, secure, yet flexible retirement benefits, Colorado PERA .
• Access to a tuition reimbursement program for eligible employees, their eligible dependents and domestic partners at any of the 13 system community colleges.
  • Access to an Employee Wellness Program and Employee Assistance Program (CSEAP).
  • A comprehensive leave program, including: annual and sick leave, paid holiday.
  • Access to an abundance of professional development opportunities at FRCC.
  • Work schedule: Opening Shift – Monday-Thursday, 5:00 am to 3:00 pm, Closing Shift- Monday-Thursday, 12:30 pm to 10:30 pm, Weekend Shift-Saturday-Sunday, 6:00 am to 6:00 pm and Monday & Friday 5:00 am to 1:00 pm,
  • There will be occasional travel to the other FRCC campuses or sites for training or in cases of emergencies.
  • There will be required training: First Aid and CPR certification, self-defense training, assigned equipment training, and 24 hours of continued education.
  • This position is eligible for shift differentiation pay.
  • You must be 21 years of age.

Requirements

GENERAL SUMMARY:

The Campus Safety department helps to provide safe and secure environments for students, faculty, staff and visitors at all three campuses.

As a Technician III, your duties include: patrol of the campus and its buildings: assisting the campus community with a wide variety of problems and concerns; monitoring security cameras and access control systems; providing and restricting access to areas on campus including buildings and rooms; acting as first responders to medical needs, campus emergencies and disruptions; implementing crowd and traffic control when needed; maintaining a high level of sensitivity and confidentiality whenever possible.

PRIMARY DUTIES:

Routine Patrol and Operations

• Conduct security patrols of campus and all College buildings and facilities on foot or by other means (i.e. golf cart, car, bicycle, etc.) and provide other security duties as assigned.
• Complete daily checks of campus access control doors, security cameras, security phones, panic buttons, public address speakers, and computer notifications systems to verify they are functioning correctly. Check secure areas for unauthorized personnel.
• Patrol the college facilities, including parking lots and open spaces to deter crime and disruptions. Check sensitive areas, specialized labs, and learning spaces for students or others who are lost or in the wrong location.

Provide “Open Up” services by walking the campus and unlocking/checking exterior entrances and checking safety/security/notification system functions and looking for property issues.

Provide “Closing” services by walking the campus to secure exterior doors and to look for persons inside the facilities.

• Maintain accurate activity logs that document routine working tasks engaged in during the officer’s assigned shift.
• Utilize officer presence and other crime prevention measures to thwart and discourage vandalism, theft of school property, and physical or verbal conflicts.
• View video camera footage (both live and recorded) to check areas for suspicious or unusual activity. Monitor access control systems to ensure proper functioning and proper status of control devices.
• Physically inspect buildings while conducting random walking patrols; check doors, windows, entries and exits to ensure functionality and for safe usage. Lock/Unlock areas on campus as part of a planned or routine schedule.
• Complete walking tours/patrols of campus areas frequently during each shift; engage with students, faculty, and staff to create relationships and trust.
• Provide jump start services to people parked on campus who cannot start their cars.
• Respond to minor campus parking lot accidents and fill out reports documenting pertinent facts.
• Provide a positive customer service experience by enthusiastically providing information and services.
• Obtain/maintain training and/or certification in several areas including: First Aid, CPR, AED, Handcuffing, Baton Use, and Defensive Tactics.
• Maintain the campus’ official Lost and Found section; take in items that are turned in and whenever possible return items to their rightful owners; dispose of items when the rightful owners are unavailable.

Normal Call Response

• Respond to all calls for service directed by radio, telephone and/or supervisory and management personnel of the Campus Safety Department.
• Perform safety escorts, on foot or by college vehicle to and from vehicles and College facilities upon request for members of the campus community including students, college staff, faculty, visiting dignitaries, and other campus visitors.
• Respond to alarms; determine situation status and proper follow up action needed; act accordingly.
• Lock/Unlock facilities upon request of authorized community members or visitors; unlock areas for people who have locked themselves out of their spaces.

Respond to suspicious persons calls; handle mentally or emotionally distraught individuals to assist with getting them help when possible; escort visitors off campus who pose a non-criminal risk or disruption to community patrons or college business.

Respond to and assist in resolving conflicts and confrontations on campus; mitigate potentially volatile situations when possible.

• Assist with crowd control at special events and as otherwise needed.
• Provide initial response to reported incidents on campus and complete initial inquiry to determine disposition.
• Control the flow of vehicle and pedestrian traffic on campus property due to weather conditions, vehicular accidents or as required.
• Write complete, accurate and timely reports utilizing computer aided reporting systems to record campus incidents and document follow up activity and preliminary investigations.
• Maintain accurate activity logs relating to the Technician III’s response to requests and activity on campus.

Investigations and Enforcement

• Ensure that security supervisory and management personnel are notified in a proper and timely manner of breaches of security occurring on college property or of information received that may create a security risk for college properties and persons (such as trespassers, threatening individuals, etc.) and contact local law enforcement as appropriate.
• Challenge trespassers, loiterers, errant vehicle operators and all others who create a safety and security risk to students and staff and threaten the overall security and integrity of the physical assets and property of the College.

Temporarily detain and restrain individuals when there is an incident that may be criminal in nature and present an immediate threat to the safety or security of students or staff by means of grips, holds, or restraining devices until law enforcement arrives.

Direct people creating disruption, safety or security risk, or those in unauthorized areas to leave campus, escorting them off premises, or call law enforcement.

• Provide initial response to reported incidents on campus and complete initial inquiry to determine disposition.
• Issue campus parking warnings; contact vehicle tow companies when necessary. Serve trespass notifications to those who have been trespassed by FRCC administrators using the CCCS approved template and process.
• Conduct initial inquiries, security inspections, and preliminary investigations of security matters and concerns on campus.
• Determine if students have violated the College Student Conduct Code, document and report violations appropriately.
• Identify incidents involving harassment and sexual misconduct; document and report these instances to the Title IX Office.
• Receive complaints; document statements using proper interview techniques of involved parties and witnesses; conduct an initial inquiry when appropriate.

Emergency Response

• Provide initial response to reported emergencies on campus and complete preliminary investigations to determine disposition. Assist in evacuating faculty, staff, and students during emergencies. Provide emergency response and first aid as needed.

Serve as an initial responder when dealing with emergency situations such as tornados, floods, bomb threats, lock downs, etc., following proper procedures for lock down, lock out, evacuate, and shelter in place.

Communicate and assist fire and police departments when possible or as directed. Respond and manage all types of emergencies until the arrival of outside agencies.

• Immediately issue Timely Warnings and Emergency Notifications during emergencies as appropriate.
• Maintain required certifications in emergency response areas as required by the College Department, and federal or state law, or regulation.

Equipment Maintenance and Use

• Exercise proper care and maintenance of all College owned or leased equipment including vehicles assigned to or utilized for duty.
• Maintain a high level of proficiency in the proper use of authorized protection tools (batons, hand cuffs, radio, etc.).
• Maintain in-depth knowledge and high-level proficiency with operating the campus security cameras, access control mechanisms, emergency notification tools, and safety/life-saving devices (i.e., AEDs, fire extinguishers, etc.)
• Must successfully complete and maintain certifications and/or training requirements for all applicable equipment utilized including vehicles, batons, and AEDs.

Campus Safety Authority

• Properly report and track incidents on campus for inclusion in the federally mandated Clery reports.
• Report statistics for murder/non-negligent manslaughter, negligent manslaughter, rape, fondling, incest, statutory rape, robbery, aggravated assault, burglary, motor vehicle theft, arson, domestic violence, dating violence, stalking, liquor law violations, drug violations and/or illegal weapons possession.
• Report statistics for hate (bias) related crimes for the following classifications: murder/non-negligent manslaughter, sexual assault, robbery, aggravated assault, burglary, motor vehicle theft, arson, larceny-theft, simple assault, intimidation, and destruction/damage/vandalism of property.
• Report crimes that pose an ongoing threat to the campus community immediately to the Police Department.

Qualifications

MINIMUM REQUIREMENTS:

Three years of work experience in security, campus safety, emergency preparedness, law enforcement, military, or other first responder experience.

Application must clearly detail the extent of these qualifications. (Part-Time experience will be pro-rated).

See "Resume” statements on the application or resumes in lieu of a complete application will not be accepted.

SUBSTITUTION: College, university attendance, from an accredited institution may substitute for the experience in a related field (i.e. law enforcement, firefighter, E.M.T.

Emergency Preparedness) as listed above on a year for year basis.

(A COPY OF YOUR TRANSCRIPT VERIFYING THE REQUIRED CREDITS/COURSES MUST BE RECEIVED BY APPLICATION DEADLINE, IF SUBSTITUTION IS USED TO MEET THE MINIMUM REQUIREMENTS)

REQUIRED COMPETENCIES:

Customer Service: Complete walking tours/patrols of campus areas frequently during each shift; engage with students, faculty, and staff to create relationships and trust.

Public Safety and Security: Maintain in-depth knowledge and high-level proficiency with operating the campus security cameras, access control mechanisms, emergency notification tools, and safety/life-saving devices (i.e., AEDs, fire extinguishers, etc.)

Critical Thinking: Immediately issue Timely Warnings and Emergency Notifications during emergencies as appropriate.

Justice, Equity, Diversity, Inclusion: Conduct initial inquiries, security inspections, and preliminary investigations of security matters and concerns on campus.

Active Listening: Identify incidents involving harassment and sexual misconduct; document and report these instances to the Title IX Office.

Dependability: Conduct safety patrols of campus and all College buildings and facilities on foot or by other means (i.e. golf cart, car, bicycle, etc.) and provide other security duties as assigned.

Integrity: Maintain the campus’ official Lost and Found section; take in items that are turned in and whenever possible return items to their rightful owners; dispose of items when the rightful owners are unavailable.

NECESSARY SPECIAL REQUIREMENT: Must possess and maintain a current, valid State of Colorado Driver's License.

Must submit to and successfully complete a pre-employment background check to include a motor vehicle record (MVR) as a condition of hire.

Must submit to and successfully complete a pre-employment background check as a condition of hire.

Felony convictions or convictions of crimes of moral turpitude or convictions of misdemeanors related to job duties may disqualify you from consideration for this position.

Should your background check reveal any charges and convictions, it is your responsibility to provide FRCC Office of Human Resources with an official disposition of the charges.

Must be 21 years of age.

APPEAL RIGHTS:

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form, signed by you or your representative.

This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

Additional Information

FOR CURRENT OR FORMER STATE CLASSIFIED EMPLOYEES OF THE STATE OF COLORADO:

Per the requirements of the Step Pay Program implemented on July 1, 2024, any State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification’s pay range based on completed years in their current class series as of June 30.

All current and former State employees must ensure that your entire work history within the State Classified System, including at Institutions of Higher Education, is indicated in your application so that your time-in-series can be calculated accurately.

This posting may be used to fill one or more similar positions in the future.

Important Note To Applicants: Former employees of the Colorado Community College System or one of its 13 colleges, who were disciplinary terminated or resigned in lieu of termination, must disclose this information on your completed application.

Comparative Analysis: All state classified employees must be hired and promoted through a comparative analysis process. Part or all of the analysis for this position includes a day of testing that may include:

1. An agility test,
2. Report writing,
3. Oral resume exam.

It is recommended that you consult your doctor before undertaking the physical fitness exams. Candidate will attend FRCC Self Defense Training.

Candidate will be required to take and pass the FRCC Self Defense Training once employed.

Once the candidate (s) has passed the FRCC Self Defense Training they will then proceed with training to be certified in Baton, emergency system software, and other designated areas.

Candidate will need to keep current on all training and certifications required by the college during the entire time of employment.

Be sure your application material specifically addresses your qualifications, experience and accomplishments as they relate to the duties, minimum qualifications, substitutions, and preferred qualifications listed, including answering all supplemental questions thoroughly and with great detail.

Attach additional pages if necessary to fully explain your experience and accomplishments.

Failure to include adequate information or follow instructions may result in your application not being accepted for this position and may affect your score or inclusion in the final pool of qualified candidates.

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply.

The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them.

Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

Front Range Community College is committed to the full inclusion of all qualified individuals.

As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship.

If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Bob Gregory at Robert.gregory@frontrange.edu or by calling 303-404-5473.

Pregnancy Related Accommodations, Colorado Anti-Discrimination Act (CADA) The Colorado Anti-Discrimination Act (CADA), allows applicants to request a reasonable

accommodation for health conditions related to pregnancy or the physical recovery from childbirth.

If you are an individual who wishes to request reasonable accommodations for an exam, you must do so at least three days prior to the administration of the exam. Please refer to the contact information on the exam scheduling notice or on the specific job announcement.

Notice to Prospective Employees:

Front Range Community College is required by the Clery Act of 1990 to notify prospective employees, current employees, students and applicants where to access our Campus Security Report.

The report is updated and published annually in accordance with the Higher Education Amendments of 1998, Federal Student Right-to-Know, the Federal Drug-free Schools and Campuses Act of 1989.

This report contains information about:

• Front Range Community College's alcohol and other drug policy
• VAWA policy
• Campus security policies
• Campus/community resources
• Where to find registered sex offender information
• Crime statistics for the previous three calendar years
• Reporting crimes

The Campus Security Report can be accessed in two ways:

1. By going to the internet website at: Clery Act Information(Download PDF reader)
2. 2.Printed copies of the FRCC Campus Annual Security Report are available on request through the Dean of Students Affairs Office and any college Campus Safety Office.