Technical Systems Manager

Full Job Description

Under general direction, manages, coordinates, and oversees activities related to the design, development, and maintenance support for specialized equipment, software, or databases. Exercises direct supervision over assigned staff.

Work Location
City Tower - 100 W. Houston Street, San Antonio, TX 78205

Work Hours
7:45 a.m. - 4:30 p.m., Monday - Friday

Requirements

• Directs, manages, and oversees end user support with complex specialized equipment and software.
• Manages the support, maintenance, and troubleshooting of equipment, departmental databases, and technical programs.
• Works with leadership to design, create, and implement departmental databases.
• Identifies departmental technical needs and requirements, and implements necessary changes and improvements.
• Works with department leadership to develop and implement requirements and objectives in building project objectives and program plans.
• Travels to different locations to inspect, evaluate, maintain, and troubleshoot equipment and technical programs.
• Prepares, reviews, and presents written reports, summaries, and presentations on program.
• Interviews, selects, supervises, develops, evaluates, counsels, and if necessary, disciplines personnel according to established COSA policies, procedures, and guidelines.
• Performs related duties and fulfills responsibilities as required.

Qualifications

• Bachelor's Degree from an accredited college or university
• Four (4) years of experience in database management, system support, or a relevant technical field
• One (1) year of supervisory or lead experience

Applicant Information

Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job.

One year of full-time experience is defined as 30 or more hours worked per week for 12 months.

One year of higher education is defined as 30 credit hours completed at an accredited college or university.

Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.

Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification.

Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.

If selected for this position, official transcripts, diplomas, certifications, and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.

Additional Information

• Knowledge of governmental procedures and policies.
• Knowledge of computer software and hardware applications.
• Knowledge of databases and data gathering methods.
• Knowledge of principles and practices of supervision, training, and personnel management.
• Skill in problem-solving and critical thinking.
• Ability to analyze and recommend solutions to management.
• Ability to operate a computer keyboard and other basic computer equipment.
• Ability to provide technical assistance and training to users.
• Ability to communicate clearly and effectively.
• Ability to supervise, evaluate, and monitor performance in accordance with City policies and procedures.
• Ability to develop, implement, and evaluate new programs.
• Ability to perform all the physical requirements of the position with or without accommodations.
• Ability to work primarily in an office environment.