Taxpayer Assistance Supervisor

Full Job Description

Who we are:
At the South Carolina Department of Revenue (SCDOR), we are funding a better state to live, work, and play. Offering excellent benefits, hybrid work schedules, tuition assistance, and self-development opportunities, we are a trustworthy partner to our customers and an innovative workplace that supports work-life balance and empowers our employees to reach their highest potential. Open the door to a career at the SCDOR and discover why 93% of our employees see how their work contributes to the SCDOR’s success—by collecting 95% of South Carolina’s general fund, our team serves with purpose and impacts the success of our community.

Learn more about why you should join our team atdor.sc.gov/careers.

We are looking for teammates who are:

• Able to inspire and motivate others
• Able to lead by example
• Able to demonstrate a high degree of self-motivation, integrity, initiative, and professionalism
• Flexible and able to adjust to change
• Strong oral and written communicators

What you will do:
You will lead the taxpayer assistance function of the Florence Taxpayer Assistance Team to increase license and tax compliance, while promoting team cohesion, consistency, and the security of data to ensure a positive customer experience and growing voluntary compliance.

Primary job duties include:

• Supervising, planning, monitoring, directing, and coordinating the overall activities of the section.
• Hiring and maintaining a competent, empowered, diverse, and forward-thinking team.
• Administering the employee performance management program, staff organization, employee engagement, training, career development, time and leave, succession planning, and personnel matters. Completing all dashboards, scorecards, and required reviews.
• Evaluating and analyzing the functions and procedures related to Taxpayer Assistance. Identifying and defining improvements to processes that will streamline the taxpayer experience.

Serving as the primary point of contact for the Florence District office in coordinating with internal teams.

This includes working with Facilities on building and landlord-related matters, partnering with Protective Services on safety and emergency issues, and collaborating with Security and Technology Services on network, equipment, and technology support needs.

Also assisting with tasks such as ordering supplies and managing office equipment and assets.

• Coordinating assigned special projects, leading or serving on project teams, and evaluating related data.
• Partnering with other sections at SCDOR to understand and meet processing requirements. Participating in form revisions, revenue rulings, and legislative, policy, and procedural changes.
• Assisting in the development, review, and maintenance of procedures for Taxpayer Assistance duties and tasks.

Requirements

Either:

1. A bachelor's degree OR
2. A high school diploma and relevant experience in business management, public administration, or administrative services

Academic degrees must be from an accredited institution of higher learning.

Qualifications

• At least four years of experience in business management, public administration, or administrative services
• Ability to communicate with the public and to work closely with internal and external customers providing quality customer service
• Ability to organize, coordinate, administer, direct, and supervise to maintain a self-sufficient section
• Demonstrated leadership in a customer-facing environment that requires adaptability and sound decision-making

Additional Information

• EEO: The SCDOR is committed to providing equal employment opportunities to all and does not discriminate on the basis of age, race, color, religion, sex, national origin, disability, and pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation.
• Hours: On-site work hours are 8:30 a.m. – 5:00 p.m., Monday – Friday (37.5 hours per week).

Ready to apply?

• Apply online and complete the application fully, including all current and previous work history and education.
• You may submit a resume, but it will not be considered as a substitute for completing the entire application.
• Candidates selected to move forward in the hiring process will be contacted to complete an aptitude or skills assessment and personality profile (using Criteria Corp) and may be contacted to complete a one-way virtual interview (using Spark Hire).
• Candidates selected for hire are required to comply with all SCDOR tax requirements and are subject to a National Criminal Background Check, which includes fingerprinting.