Task Manager (O-5 Billet) Non-Supervisory

Full Job Description

The TPSU Task Manager at IHSC manages, coordinates, and documents responses to external information requests, ensures compliance with policies, and supports task management operations.

Requires a master's degree, 5+ years relevant experience, strong communication, technical, and organizational skills, and ability to work independently.

This position is only open to USPHS officers who are currently IHSC employees. USPHS Call to Active Duty (CAD) candidates are not eligible for this position.

PHYSICAL DEMANDS: Sitting and/or standing for extended periods of time [6-8 Hours]. Working duty hours in shifts, or during evenings and/or weekends. Performing repeated bending motion.

Average manual dexterity for computer operation. Phone use for extended periods of time. Major Duties:

DUTIES AND RESPONSIBILITIES: The incumbent is responsible for administering, analyzing, and managing IHSC's requests for information and responses.

The incumbent: directs task to appropriate IHSC staff for a response; analyzes responses; ensures response complies with IHSC writing standards and formats; facilitates response through clearance process; submits responses; and retains official responses on behalf of the agency.

Actions include, but are not limited to: Stays abreast of, and follows, agency policies and procedures for requests for information (e.g., Freedom of Information, Privacy, writing style guide).

Receives and analyzes task to clarify specific information requested of IHSC. Researches related tasks and historic responses to ensure the IHSC response is consistent.

Triages and prioritizes taskings. Routes the task to the appropriate IHSC staff and provides appropriate support (e.g., templates, directions).

Enters and manages all tasks using the IHSC Task Management System (ITMS). Serves as a liaison between IHSC staff and requestors to clarify tasks and resolve issues.

Convenes and coordinates staff on complex tasks where multiple units or facilities are involved, as needed.

Negotiates suspense dates and provides updates on tasks in-progress with requestors (e.g., ICE offices who request information). Monitors progress to ensure timely responses.

Establishes internal (least burdensome) due dates for IHSC staff and clearance officials, and follows up as needed. Confers with IHSC staff on substantive issues and provides technical guidance.

Advises IHSC staff on policies and procedures relevant to taskings. Coordinates, reviews, and edits responses IHSC staff provide.

Utilizing agency policy, agency procedures, and agency writing style guide, ensures IHSC is responsive to the specific request, and the response is acceptable for submission.

Facilitates and obtains appropriate clearance prior to submission to requestor. Prepares and submits a consolidated, professional response.

Develops, maintains, and implements task management policy and procedures. Provides progress, status updates, summary reports, and workload analyses directly to the TPSU deputy chief.

Communicates issues related to tasks, software, and procedures to team and TMP program manager. Works as part of a team to resolve issues impacting the program.

Plans, develops, and delivers training sessions related to IHSC task management. Reviews unit operations.

Develops, recommends and, as appropriate, implements strategies to accomplish workload, improve performance, and achieve efficiencies in the unit.

Leads and/or contributes to special projects of strategic, operational, and tactical importance. Performs other duties as assigned.