Systems Change Communications Specialist

Full Job Description

STATE OF COLORADO RESIDENCY REQUIRED AT TIME OF APPLICATION

NOTE: This announcement may be used to fill multiple openings.

Envision yourself working at HCPF

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.

The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

The Department of Health Care Policy & Financing (HCPF) oversees and operates Health First Colorado (Colorado's Medicaid Program), Child Health Plan Plus (CHP+), and other state public health programs for qualified Coloradans.

Our mission is to improve health care equity, access and outcomes for the people we serve while saving Coloradans money on health care and driving value for Colorado.

As part of the State of Colorado, HCPF offers a competitive benefits package:

• PERA retirement benefits including PERA Defined Benefit Plan, PERA Defined Contribution Plan, plus 401K and 457 plans

• Medical, Dental, and Vision insurance coverage

• Automatic Short-Term and Optional Long-Term Disability Coverage

• Life and AD&D Insurance

• Flexible Spending Accounts (FSAs)

• Family Medical Leave Act (FMLA) job protection and State of Colorado Paid Family Medical Leave (PFML)

• 11 Paid Holidays Annually and Accrued Annual and Sick Leave

• Accrued Sick Leave for State of Colorado Temporary Employees

• Flexplace and Flextime work arrangements

• Variety of discounts on services and products available through the State of Colorado's Work-Life Employment Discount Program

• Free RTD EcoPass to all eligible State Employees

• Credit Union of Colorado Membership Eligibility

• Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, go to https://www.colorado.gov/pacific/dhr/student-loan-forgiveness-programs.https://dhr.colorado.gov/dhr-resources/student-loan-forgiveness-programs

The Communications Division directs all external communications activities for HCPF to further the agency mission, vision, and values and advance health outcomes for all Coloradans. This includes managing brand experience for both members and general stakeholders, communications planning and message development, media relations & crisis communications, creating accessible and human-centered design solutions, and member content strategy and compliance with the Correspondence Improvement Act (25.5-4-212, C.R.S. or Senate Bill 17-121). The division also maintains oversight of any HCPF or vendor-created material directed at external audiences on behalf of the agency or Health First Colorado brand. This includes collaborating across levels of Department leadership on high profile matters to make certain they are handled in a manner that is most beneficial to the citizens of Colorado and to the Department. The Communications Division manages the nature, timing and scope of HCPF’s external communication activities and works with Subject Matter Experts to develop the external communication content. The Communications Division has responsibility for crafting messages to members, providers, legislators, community organizations and other stakeholders that are accurate and that reflect the overall mission, vision and accomplishments of the Department. The division works closely with the Executive Director’s Office on executive communication strategy for external audiences.

We are onboarding new employees using a hybrid approach. The Department supports flexible work arrangements. Depending on the business need and description of the position, we have options that range from hybrid, to full-time in the office. Specific discussions about the schedule will be discussed during the offer stage.

Requirements

The Systems Change Communications Specialist develops and implements the department-wide organizational change management (OCM) strategy for eligibility and coverage changes related to H.R.

1, including consistent communication across internal teams and external partners (counties, Colorado Department of Human Services (CDHS) and Regional Accountable Entities (RAEs).

This role ensures that organizational projects meet objectives on time and on budget by increasing adoption and usage of processes related to new eligibility requirements at the state and county level.

Focusing on the people side of change, this role equips and supports staff at HCPF, CDHS, and counties to adopt and use changes to business processes, systems and technology, and organizational structures as a result of H.R.

1; it also defines OCM and communication strategies for broader use with external stakeholders.

Additional responsibilities include:

• Serves as the Department’s Staff Authority for Organizational Change Management (OCM) related to the implementation of community engagement (“Work”) requirements and other eligibility changes.

• Leads the planning and execution of communications and readiness strategies to support successful implementation of H.R. 1 eligibility changes across key partners including counties, CDHS, and RAEs.

• Works closely with CDHS staff, eligibility workers, Department eligibility and system teams, and external contractors to align the “people side of change” with policy and system changes in CBMS and PEAK.

Directs contractors and collaborates with counterparts at CDHS responsible for business process mapping, system requirements documentation, training, and OCM deliverables related to eligibility changes mandated by H.R.

1; reviews their outputs for accuracy, operational alignment, and policy compliance prior to Department approval.

Qualifications

Residency Requirement:




This posting is only open to residents of the State of Colorado at the time of submitting your application.




Class Code & Classification Description:




H4K4XX

MARKETING & COMMUNICATIONS SPECIALIST IV


MINIMUM QUALIFICATIONS:



There are two ways to qualify for this position:




Option 1:

Experience Only:
Seven (7) years of relevant experience in organizational change management, public relations, corporate/professional communications roles, public affairs,and/or government relations
OR
Option 2:
Education and Experience:
A combination of related education and/or relevant experience in organizational change management, public relations, corporate/professional communications roles, public affairs, and/or government relations equal to seven (7) years

Appropriate education will substitute for the required experience on a year-for-year basis. Relevant education will be calculated as the following:

• An associate will count as two years of experience

• A bachelors will count as four years of experience

• A masters degree will count for six years of experience

• A doctorate or juris doctorate degree will count for seven years of experience




PREFERRED QUALIFICATIONS

• Previous relevant state or federal experience

• Excellent communication skills; able to communicate effectively and articulately in writing and orally.

• Experience in developing and implementing outreach strategies.

• Fluency in Gmail and Google Applications, and the ability to quickly learn other software systems.

• Demonstrated success partnering with public and private organizations, special interest groups, elected and appointed officials, in situations that may be politically sensitive.

• Excellent reasoning, investigative, analytical, and problem-solving ability.

• Effective communication style and interpersonal skills that incorporate consensus building and participative decision making.

• Experience in dashboarding

• Experience in stakeholder management

• Corporate Communications, Public Affairs, Government Relations

• Experience with the media or journalism

DEFINITION OF PROFESSIONAL EXPERIENCE: Work that involves exercising discretion, analytical skill, judgment, personal accountability, and responsibility for creating, developing, integrating, applying, and sharing an organized body of knowledge that characteristically is uniquely acquired through an intense education or training regimen at a recognized college or university; equivalent to the curriculum requirements for a bachelor's or higher degree with major study in or pertinent to the specialized field; and continuously studied to explore, extend, and use additional discoveries, interpretations, and application and to improve data, materials, equipment, applications and methods.




CONDITIONS OF EMPLOYMENT:

• All positions at HCPF are security sensitive positions and require that the individuals undergo a criminal record background check as a condition of employment.

• Employees who have been disciplinary terminated, resigned in lieu of disciplinary termination, or negotiated their termination from the State of Colorado must disclose this information on the application.



Appeal Rights:




An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.




As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.




Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative.

This form must be completed and delivered to the State Personnel Board by email at dpa_state.personnelboard@state.co.us within ten (10) calendar days from your receipt of notice or acknowledgement of the Department’s action.


For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board-rules.

Additional Information

How to Apply (PLEASE READ CAREFULLY)




Please note that ONLY your State of Colorado job application will be reviewed during the initial screening; if you submit a resume and cover letter, they will be reviewed in later stages of the selection process.

Therefore, it is paramount that you clearly describe all your relevant experience on the application itself. Applications left blank or marked "SEE RESUME" will not be considered.




Your application will be reviewed against the minimum qualifications for the position. If your application demonstrates that you meet the minimum qualifications, you will be invited to the comparative analysis process, which is described below.


In order to be considered for this position, you must submit a writing sample and an example of a communication plan.



Comparative Analysis Process

The comparative analysis process will consist primarily of a review of applications against the minimum and preferred qualifications of this position.

Applications will be reviewed in comparison to all others in the applicant pool in order to identify a top group of candidates who may be invited for a final interview.

Depending on the size of the applicant pool, additional selection processes may be utilized to identify a top group of candidates. Applicants will be notified of their status via email.




Failure to submit properly completed documents by the closing date will result in your application being rejected.




ADAAA Accommodations: The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply.

The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them.

Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.




The Department of Health Care Policy & Financing is committed to the full inclusion of all qualified individuals.

As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship.

If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Anupreet Kaur, at anupreet.kaur@state.co.us.




The Department of Health Care Policy & Financing does not offer sponsored visas for employment purposes.