Support Specialist

Full Job Description

This is a part-time position working in the Social Services division of the City of Jacksonville.

The position provides support for the Indigent Cremation and Burial program. This is a part-time position approximately 24 hours per week. This position is responsible for final arrangements for indigent, unclaimed, or abandoned decedents.

The purpose of the Indigent Cremation program is to provide final disposition, in accordance with Florida law, for those persons who have no family or cannot afford private funeral arrangements.

Evaluates and determines eligibility for the Indigent Cremation and Burial Program by conducting in-depth interviews with next of kin, verifying financial data, and ensuring all documentation meets policy, compliance, and notarization standards.

Qualifications

• Strong verbal and written skills.
• Strong computer and typing skills (minimum 40 WPM).
• Must be able to work independently, prioritize work and complete tasks in a timely manner.
• Excellent customer service skills.

• Communicate professionally with families, funeral homes, and city officials.

Additional Information

• Minimum of two (2) years of experience in social services
• One (1) year of experience in working with indigent population is preferred
• Bachelor’s degree in social work, psychology, or a related field preferred

A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply at www.jacksonville.gov. Work history is required for all employment/volunteer work in which qualifications are being based.

When meeting/basing qualifications on education, a copy of your college transcript, with your social blacked out, is required with your application. U.S.

transcripts do not need to be official, but must state your name, the school’s name, classes taken, grades received, type of degree, and date degree was conferred. Transcripts outside the U.S.

must be converted to U.S. standards.

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Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment and are encouraged to apply for positions being filled.

If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge.

You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here: http://www.coj.net/departments/employee-services/veterans-preference.

If a candidate believes he or she was not afforded veteran’s preference, he or she may file a written complaint, within sixty (60) calendar days upon receipt of notification of the hiring decision, requesting an investigation to:

Florida Department of Veterans Affairs

Attention: Veterans’ Preference Coordinator

11351 Ulmerton Road, Suite 311-K

Largo, FL 33778-1630

Email: VeteransPreference@fdva.state.fl.us