Support Services Specialist

Full Job Description

This position is at the Federal Communications Commission (FCC), Office of Managing Director (OMD), Administrative Operations (AO), Administrative Service Center (ASC), in Washington, DC.

RELOCATION EXPENSES WILL NOT BE PAID. THIS VACANCY ANNOUNCEMENT MAY BE USED TO FILL ADDITIONAL POSITIONS WITHIN 90 DAYS.

Interested candidates should be passionate about the ideals of our American republic, committed to upholding the rule of law and the U.S.

Constitution, and committed to improving the efficiency of the Federal government. Hiring decisions will not be based on race, sex, color, religion, or national origin.

Applicants must meet eligibility and qualification requirements by the closing date of this announcement.

Current Federal employees asking to be considered under Merit Promotion procedures must meet time-in-grade requirements by the closing date of this announcement.

Candidates must meet all of the specialized experience requirements outlined below in order to be deemed as qualified.

Specialized Experience GS-12 IN ORDER TO BE DEEMED AS QUALIFIED, CANDIDATES MUST HAVE ONE YEAR OF SPECIALIZED EXPERIENCE WHICH IS EQUIVALENT TO THE GS-11 GRADE LEVEL IN THE FEDERAL SERVICE.

SPECIALIZED EXPERIENCE IS DEFINED AS EXPERIENCE: 1. Serving as the office space/relocation coordinator to include the planning, and monitoring of the office relocation process. 2.

Providing technical and administrative guidance on office relocations and/or office space utilization projects. 3.

Assisting in the oversight of the day-to-day maintenance of office furniture and arranges for office furniture repairs as needed. 4.

Maintaining and overseeing the property management inventory process.

GS-13 IN ORDER TO BE DEEMED AS QUALIFIED, CANDIDATES MUST HAVE ONE YEAR OF SPECIALIZED EXPERIENCE WHICH IS EQUIVALENT TO THE GS-12 GRADE LEVEL IN THE FEDERAL SERVICE.

SPECIALIZED EXPERIENCE IS DEFINED AS EXPERIENCE: 1. Serving as the office space/relocation coordinator to include the planning, and monitoring of the office relocation process. 2.

Providing technical and administrative guidance on office relocations and/or office space utilization projects. 3.

Assisting in the oversight of the day-to-day maintenance of office furniture and arranges for office furniture repairs as needed. 4.

Maintaining and overseeing the property management inventory process. 5.

Interacting with building owners and their representatives to coordinate changes and ensure compliance with the facility security. 6.

Conducting Contract Officer Representative (COR) responsibilities and obtaining COR certificates.

PART-TIME OR UNPAID EXPERIENCE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

You will be evaluated for this position on the following Knowledge, Skills, Abilities and Other characteristics (KSAOs): Oral Communication Written Communication Customer Service Team Work Attention to Detail Guidance For All Applicants At the time of application you are required to take an external skills-based assessment which is based upon government-wide recognized competencies.

Should you receive a passing score of 70 or higher, your application will be reviewed to determine if you meet the OPM qualification requirements for this position.

DEU What is the Rule of Many If you ask to be considered under DEU, the FCC adheres to the Rule of Many.

The Rule of Many means that more than one applicant can be referred to the hiring manager, not just the top few, nor will candidates be placed into scored qualification categories (i.e.

Best Qualified, Fully Qualified, Minimally Qualified). Everyone who meets minimum qualifications and scores 70 or higher may be referred, even if many applicants qualify.

There is no fixed limit on how many people can be referred.

What This Means for You as an Applicant • You do not need to be the highest scorer • You do need to meet qualifications and score at least 70 • Multiple applicants can be considered fairly • Selection is based on overall qualifications, not just test scores.

What this Means for 30% or More Disabled Veterans • You must still qualify • You must still pass the assessment (70 or higher) • You must submit your VA letter confirming the 30% or more disability Merit Promotion If you ask to be considered under Merit Promotion, you will be considered in accordance with the agency's merit promotion plan and union agreement.

Time in grade restrictions apply. Under Merit Promotion procedures, applicants must meet the qualifications criteria and receive a score of 70 or above in order to be deemed as Best Qualified.

Candidates who ask to be considered non-competitively also only have to receive a score of 70. Major Duties:

Provides advice, guidance, and recommendations to the supervisor of ASC on: (a) proposed or on-going major programs and functions/activities, program goals, plans, resources for various Headquarters Administrative Operations; (b) support programs and building/facility management functions and activities; and (d) research and develop written and oral communication products that are clear and easy to understand by employees and clients.

Coordinates and administers Commission-wide administrative services support programs in support of both Headquarters, Gettysburg buildings and various field locations and includes: (a) garage/parking operations and maintenance; (b) transportation services; (c) agency-wide inventory control and property management; (d) requisitioning of office supplies, furniture and equipment; (e) move scheduling and execution, equipment maintenance, repair and disposal; (f) transit benefits and parking; recycling; (g) energy conservation program; (h) housekeeping services; (i) warehousing; (j) contract maintenance of government-owned and leased equipment services; (k) laborer support; (I) financial management of OMD-AO accounts and technical management of related contracts; (m) distribution of publications; (n) conference support services; (o) mail management and distribution; (p) maintenance of building directory boards, and agency/staff signage; (q) maintenance of facility copiers including scheduling repairs and providing necessary cartridges, toners and ink; and other related activities.

Implements recommendations and provides guidance for on-going Headquarters facilities operations and maintenance. Ensures that procedures described comply with federal, state and local requirements.

Interacts with the building owners and their representatives to coordinate changes and ensure compliance with the facility security.

Develops accountability reports for facility maintenance and improvements. Serves as the ASC space/relocation coordinator to include the planning, and monitoring of relocation process.

Coordinates moves with OCIO to ensure all technical requirements are met, and works with space planners to coordinate and ensure necessary electrical, construction, and mechanical requirements are met prior to moves.

Provides liaison between all affected/necessary parties and Bureaus/Offices.

Ensures the provision of quality customer service and support to a diverse customer base by the assessment of needs and satisfaction of customer's expectations.

Provides continuing interaction and response to the customer's needs, requirements, issues and problems, which can require implementing FCC/OMD and OMD-AO's mission, programs, plans and policies to ensure customer needs and requirements are met.

Reviews, recommends changes and develops FCC Property Management procedures and guidelines to ensure effective results are achieved during the following year's inventory process.

Prepares requests for the acquisition of excess property/equipment from GSA for use by the Commission. Manages the disposition of requests for property received from Bureaus/Offices.

Ensures that the requests are processed and items are issued from existing stock or placed on order.

Serves in a developmental capacity as Contracting Officer Representative (COR) for Administrative Service Center contracts and any other field contracts assigned.

Provides liaison functions between contractor's personnel, FCC staff and management.

Reviews work performed by contractors, confers with users and vendor representatives on a regular basis and monitors contract expenditures.

Reviews and evaluates contractors work to date and monitor contract expenditures.