Supervisory Store Associate

Full Job Description

About the Position: This position serves as the second line supervisor and manager of the Front-End Department of a Commissary store.

Fully responsible for all aspects of planning, scheduling, coordinating and controlling front end activities and personnel, and controlling all funds received and deposited daily as part of the front-end department operations.

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job.

You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected.

See Proof of Eligibility for an extensive list of document requirements for all employment authorities.

30 Percent or More Disabled Veterans Current Defense Commissary Agency (DeCA) employees Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce Excepted Service Overseas Family Member Appointment Family Member Preference (FMP) for Overseas Employment Interagency Career Transition Assistance Plan Land Management Workforce Flexibility Act Military Spouse Preference (MSP) for Overseas Employment Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement Priority Placement Program, DoD Retained Grade Preference Eligible Veterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includes: Customer Service: working all phases of front end customer service department, Financial Accountability: monitoring register cash flow, reviewing financial reports related to cash accountability, and loading money into tills, Teller: performing teller duties, running diagnostics on electronic registers, and reconciling monetary items, and Leadership: reviewing front-line work for accuracy.

Some federal jobs allow you to substitute your education for the required experience in order to qualify.

For this job, you must meet the qualification requirement using experience alone - no substitution of education for experience is permitted.

Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-07).

Major Duties:

• Direct and control through the subordinates, all phases of the operations and personnel of the commissary front end customer service department.
• Monitor and supervise all register transactions.
• Modify schedules based on personnel capabilities, planned and emergency leave schedules, and position vacancies.
• Evaluate work performance of subordinates.
• Identify training needs and work to ensure the needs are met.
• Respond to customer questions and issues with tact and diplomacy.
• Complete, review and file a variety of forms and reports which account for daily operations which serve as control records for the receipt and deposit of all transactions - electronic or cash.
• Conduct periodic inspections of front end area and operations to ensure compliance with local safety, fire, security, and sanitation regulations and procedures.