Supervisory Program Analyst

Full Job Description

The employee will serve as the Supervisory Program Analyst, located in the Quality, Training, and Risk Management Department, Veterans Crisis Line (VCL), Veterans Affair (VA).

The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified Veterans Administration employee.

The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members and their family members.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/27/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.

In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-12) in the normal line of progression for the occupation in the organization.

In order to meet the minimum qualifications for this position, you must meet 3/5 of the following examples of specialized experience: Apply knowledge of administrative laws, policies, regulations, and precedents to support quality team administration.

Utilize analytical and evaluative methods to develop quality and process improvements. Interpret and apply VA regulations, policies, procedures, and regulatory requirements.

Prepare project papers and staff reports, and organize and deliver briefings to managers and other audiences to promote understanding and acceptance of findings and recommendations.

Provide operational, administrative, technical, and clinical support, addressing complex responsibilities.

Eligible and qualified applicants on a certificate provided to the hiring manager will be rated on the following Competencies for this position: Leadership Planning and Evaluation Project Management Quality Management Communications Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week.

Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major Duties:

Major duties include but are not limited to: Provides supervision to the Quality Management Officers who supervise the Quality Management Silent Monitor staff Plans and assigns work, sets priorities, advises employees on program goals and objectives Makes decisions based on sound clinical, evidence-based principles to optimize quality, effectiveness, and efficiency Develops and presents statistical, graphical, and narrative reports necessary to recommend the potential improvements to the Quality Assurance Clinical Officer and VCL leadership Ensures that frontline staff have knowledge and skills in crisis intervention techniques Ensures that call center industry standards, crisis intervention, suicide prevention skills, and information technology skills are being applied throughout VCL Is responsible for disseminating research to the Quality team for appropriate development and utilization in Coaching Explores and implements ways to eliminate or reduce significant bottlenecks and barriers to production, promote team building, and improve business practices within the Quality team and VCL respectively Work Schedule: Tour of Duty is typically Administrative Hours.

Tour is subject to change based on program needs. Compressed/Flexible Work Schedule: May be authorized upon supervisor approval after training per Agency policy. Remote: This is remote position.

Selectees will work 100% of the time in a non-VA-owned space outside of the local commuting area of a parent station.

The employee's workspace must be suitable for conducting business and as such, remote employees are expected to provide a secure, distraction-free home-based worksite with reliable high speed internet connectivity.

The employee will be required to travel to the closest VA Medical Center or VA Outpatient Clinic for issuance of equipment, and as needed for technical support.

Selectees will be required to self-certify that their remote workplace meets all safety, privacy, and internet speed requirements.

Position Description/PD#: Supervisory Program Analyst/PD07826A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not required Financial Disclosure Report: Not required This is not a bargaining unit position