Supervisory Management Analyst

Full Job Description

Serves as the Supervisory Management Analyst for Clinic Access Management, System Redesign, & Performance Measurement (PM) for STV HCS Medical Service working under the Administrative Officer (AO) for medical service.

Cities & responsibilities of this position involve administrative & management planning support for the medical services & these subspecialty clinics with respect to clinic access & performance management the incumbent will work for the Chief, Medical Services, & the AO.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/30/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.

In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: working with numerous and varied computer software programs to produce studies to determine organizational productivity and effectiveness; assisting in business planning, scheduling, and conducting projects and studies to evaluate and recommend way to improve the effectiveness and efficiency of work operations for the service; AND preparing and presenting findings and recommendations to various groups, such as Section staff and Senior Leadership, to carry out specific actions regarding controversial issues, to gain acceptance of new health care delivery concepts and methods.

OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have Ph.D.

or equivalent doctoral degree or; 3 full years of progressively higher level graduate education leading to such a degree or; LL.M., if related.

OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond Ph.D.

or equivalent doctoral degree or; 3 full years of progressively higher level graduate education leading to such a degree or; LL.M., if related.

You will be rated on the following Competencies for this position: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week.

Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is sedentary. Some work may require movement between offices, hospitals, warehouses, and similar areas for meetings and to conduct work.

Work may also require walking/standing, in conjunctions with travel to and attendance at meetings and/or conferences away from the work site.

Incumbent may carry and lift light items weighing less than 15 pounds.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major Duties:

Major Duties: Performance Measures, Clinic Access, the Consult and Encounters processes, assist in identifying clinical personnel needs, Patient Satisfaction, Patient Flow and will provide data for Service Strategic Business Planning.

Give advice, counsel, or instruction to employees on both work and administrative matters.

Incumbent will hear and resolve complaints from employees, referring group grievances and more serious unresolved complaints to a higher level supervisor or manager, as well as conduct fact findings and resolutions for patient complaints; effect minor disciplinary measures, such as warnings and reprimands, recommending other action in more serious cases; identify developmental and training needs of employees, providing or arranging for needed development and training; find ways to improve production or increase the quality of the work directed.

Familiar with the consult management process and encounters completion to ensure that clinical staff follows business rules in managing consults, capturing workload, and takes necessary corrective actions to resolve any issues.

Manage the clinical supply budgets through the use of fund control points (FCP), monitors the on-line certification invoice system (OLCS) and approves orders as needed.

Responsible for maintaining certifications as a contracting officer's representative (COR) and Learning Management System (LMS) administrator to track and assist with mandatory training requirements.

Ensure clinics are maximally utilized and that clinical performance measures are met, to include clinic wait times, missed opportunity rates, electronic wait lists, and consult response times.

In addition, incumbent will ensure clinical encounters and consults for all clinical sections are managed timely.

Able to conduct fact finding inquiries for patient complaints and prepare required congressional responses that are reported.

Able to comprehend and complete within the designated time periods various quantitative and qualitative reports, budget statements, DSS labor mapping surveys.

Identifying problem areas and provide management with solutions to correct poor work situations, and prevent potential problems, including staff shortages.

Work Schedule: 8:00 AM - 4:30 PM, Monday - Friday Telework: Ad-Hoc only. Virtual: This is not a virtual position.

Position Description/PD#: Supervisory Management Analyst/PD03288A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized