Supervisory Information Technology Specialist

Full Job Description

This position is in the Office of Information and Technology Management (OITM), National Endowment for the Arts (NEA).

The incumbent reports to the Deputy Chief Information Officer (DCIO) and serves as the agency's lead for infrastructure operations, including data center, cloud, and network services.

This position involves a hands-on role in maintaining performance, availability, and security of NEA's technology infrastructure.

To be considered minimally, applicants must demonstrate that they meet the required IT-related experience reflecting each of the Four competencies AND Specialized Experience requirements as noted below.

Four (4) Required IT Competencies: 1. Attention to Detail - Managing complex IT infrastructure programs and enterprise-wide technology portfolios. 2.

Customer Service - Assessing the needs of senior agency leaders, technical staff, and non-technical stakeholders. 3.

Oral Communication - Influencing and advising CIO, DCIO, agency executives, and external partners on infrastructure strategy. 4.

Problem Solving - Identifying enterprise IT infrastructure challenges and developing strategic, cost-effective solutions.

AND Specialized Experience for this GS-14: To qualify for this GS-14 grade level (starting salary $143,913), applicants must demonstrate one full year of specialized experience comparable in scope and responsibility to the GS-13 grade level (or equivalent) in the Federal service, performing the following: Leading enterprise-wide IT infrastructure programs encompassing cloud, network, and data center operations; and Providing executive-level program management services and oversight for large-scale IT modernization projects; and Designing, implementing, and managing enterprise architecture frameworks and DevOps practices; and Advising senior leadership on technology strategy, AI/ML integration, and infrastructure optimization.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible.

National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees.

If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Qualifications Must Be Met: The qualification requirements listed above must be met by the 04/16/2026 of this announcement.

Note about the information provided in your resume and supporting documentation: Your experience (paid and unpaid), education, awards, training and self-development will be evaluated as it relates to the position based upon the information provided in your resume/application and any other supporting documents.

Interagency/Career Transition Assistance Program (I/CTAP) Eligible: If you have never worked for the federal government, you are not I/CTAP eligible.

View information about I/CTAP eligibility on OPM's Career Transition Resources website. To be considered well qualified under I/CTAP, you must be rated at a minimum score of 85 for this position.

In addition, you must submit the supporting documents listed under the required documents section of this announcement. Major Duties:

Planning and managing agency infrastructure operations across cloud, network, and systems to maintain secure, reliable, and efficient service delivery.

Implementing and tracking infrastructure performance measures. Maintaining disaster recovery and business continuity procedures to support mission continuity.

Leading technical administration of the NEA Azure environment and on-premise platforms, including Windows Server, Active Directory, Microsoft 365, storage, and backup services.

Overseeing network services and configurations, including VPNs, firewalls, routers, and switches, to ensure connectivity, security, and operational stability.

Coordinating infrastructure modernization efforts by defining requirements, developing project documentation and test plans, and supporting implementation aligned with agency priorities.

Partnering with the CISO and stakeholders to implement infrastructure security controls and address compliance requirements, including NIST 800 series and FedRAMP-aligned practices.

Providing supervisory leadership and contract oversight by setting priorities, assigning and evaluating work, and serving as Level II COR to ensure contractor deliverables meet performance standards.