Supervisory Information Technology Specialist

Full Job Description

For more information on the Department of Justice and the United States Attorneys' Offices, visit http://www.justice.gov/usao/.

As needed, additional positions may be filled using this announcement.

In order to qualify for this position, you must demonstrate possession of each of the following basic competencies AND at least one full year of specialized experience equivalent to the GS-12 grade level in Federal Service, as defined below: Attention to Detail: Is thorough when performing work and conscientious about attending to detail.

Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work until provides, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and respond appropriately.

Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Specialized Experience: At least one full year of specialized experience equivalent for GS-12 grade level in Federal service evaluating and resolving hardware and software problems; providing user training and assistance on variety of routine applications; planning and improving information systems to meet the needs of customer requirements; troubleshooting end user computer hardware and software issues; configuring, installing, and maintaining network systems including hubs, routers, switches, bridges, servers, workstation and mobile device troubleshooting and support, and related hardware; and maintaining systems accounts with various enterprise software programs.

Career Transition Assistance Plan (CTAP)-The CTAP provides eligible surplus and displaced competitive service employees in the Department of Justice with selection priority over other candidates for competitive service vacancies.

If your Department of Justice component has notified you in writing that you are a surplus or displaced employee eligible for CTAP consideration, you may receive selection priority if: 1) this vacancy is within your CTAP eligibility, 2) you apply under the instructions in this announcement, and 3) you are found well-qualified for this vacancy.

To be well qualified, you must satisfy all qualification requirements for the vacant position and receive a score of 85 or better on established ranking criteria.

You must provide a copy of your written notification of CTAP eligibility with your application.

Additional information about CTAP eligibility is at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Major Duties:

If selected for this position, you will join a well-respected team that is responsible for supporting the information management needs of the United States Attorney's Office (USAO) in Utah.

The incumbent will serve as the district Information Technology (IT) Manager responsible for providing technical and analytical assistance.

Typical work assignments include: Maintain network architect, infrastructure, capacity, and performance. Configure and maintain servers, hubs, routers and switches.

Monitor network capacity and performance. Perform network diagnostics and resolve network problems. Analyze network traffic patterns and install network software fixes, upgrades, and enhancements.

Plan and schedule for the installation of new or modified hardware, operating systems and applications software, working closely with customers to ensure seamless installation and minimizing installation problems.

Manage accounts, network rights and access to systems and equipment. Maintain and controls district's computer equipment inventory.

Plan work to be accomplished by subordinates, set goals and priorities, and prepare schedules for completion of work.