Supervisory Emergency Services Dispatcher

Full Job Description

About the Position: Fort Hood rests in the beautiful 'hill and lake' country of Central Texas between Killeen and Copperas Cove and is approximately 60 miles north of the capital city of Austin, 50 miles south of Waco, 160 miles south of Dallas, and 150 miles north of San Antonio.

For everyone who enjoys the outdoors, The Great Place is the ideal location, because of warm winters and hot summers.

The nearby lakes, Belton and Stillhouse, offer year round outdoor recreation activities.

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job.

You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected.

See Proof of Eligibility for an extensive list of document requirements for all employment authorities.

Current Department of Army Civilian Employees Current DoD Defense Civilian Intelligence Personnel System (DCIPS) Employee (non-Army) Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce Interagency Career Transition Assistance Plan Land Management Workforce Flexibility Act Military Spouses, under Executive Order (E.O.) 13473 Non-Appropriated Fund Instrumentality (NAFI) Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement Priority Placement Program, DoD Retained Grade Preference Eligible Veterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Additional information about transcripts is in this document.

Specialized Experience: In-Service Applicants: One year of specialized experience which includes receiving emergency and non-emergency phone calls; determining type of emergency situation, and initiating appropriate response to each; and performing crisis intervention with distraught emergency callers during high-risk situations.

This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-09).

Or Other Applicants: One year of specialized experience which includes receiving emergency and non-emergency phone calls; determining type of emergency situation, and initiating appropriate response to each; and performing crisis intervention with distraught emergency callers during high-risk situations.

This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-10).

Some federal jobs allow you to substitute your education for the required experience in order to qualify.

For this job, you must meet the qualification requirement using experience alone -- no substitution of education for experience is permitted.

You will be evaluated on the basis of your level of competency in the following areas: Leadership Manages Human Resources Strategic Thinking Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-09).

Major Duties:

• Assign work and special duties through three (3) Shift Lead Dispatchers.
• Develop employee performance standards.
• Appraise subordinates on their performance of duties.
• Initiate requests for filling vacancies or for additional personnel to meet work requirements.
• Plan for current and short-range operations based on review of workload, applicable policies, and anticipated requirements of the organization.
• Develops and maintains a comprehensive budget for the E911Communications Branch.
• Conduct random center equipment inventories, systems updates and system inquires to ensure that equipment is operating to the highest standard.
• Serve as Project Manager for the implementation of activities related to the Computer-Aided Dispatch (CAD) System and CAD Enhanced 911 and future upgrades with intergraded software.
• Manage an accredited Public Safety Answering Point (PSAP) 911 communications center.
• Operate communications equipment (TDD) for the hearing impaired, conveying messages, taking and making calls.
• Perform crisis intervention with distraught emergency callers during high-risk situations until appropriate emergency field units arrive on scene.
• Monitor status and availability of police, fire, and medical field units to assure an appropriate response is made.