Supervisory Air Traffic Control Specialist (Support Manager)

Full Job Description

Serves as a Support Manager in a terminal facility, responsible for planning and directing the operations in the facility; or planning and directing multiple support activities for the facility such as training, quality assurance, traffic management, airspace and procedures, plans and programs, and other facility program areas.

Candidates must show specialized experience.

Specialized experience is defined as: 1) Must have held an FAA 2152-FV-J/FG-14 or above regional or headquarters position for at least 1 year (52 weeks) OR 2) Must have been facility rated or area certified for at least 1 year (52 weeks) at an ATS facility; (Note: an employee who has been facility rated or area certified for at least 1 year (52 weeks) in an ATS facility that is upgraded is considered to meet the qualification requirements of the upgraded position, since he or she has been performing the higher graded work.

OR 3) Must have held a MSS position for at least 1 year (52 weeks) in an ATS facility.

AND In addition to the qualification requirements above, applicants must have held an MSS- 2 or a 2152 FG-14 position or above for at least 1 year (52 weeks) in an ATS facility in order to qualify for this position.

Qualification requirements must be met by the closing date of this vacancy announcement. Candidates will be evaluated on four "Managerial Selection Factors".

Managerial Selection Factors: Candidates may provide separate narrative responses to address his/her experience in MWP Selection Factors 1 through 4.

Managerial Selection Factors: In the text box below you must provide a brief description of your experience for each 'Managerial Selection Factor'.

Include the name, title, organization name, and phone number of at least one reference that can be contacted for further verification of your level of capability.

Failure to address these narratives will result in loss of consideration. Eligible candidates will be evaluated based on Human Resource Policy Manual (HRPM), Volume 1: Employment EMP-1.39.

Major Duties:

Directs a highly technical workforce that provides either air traffic control services and/or tactical and strategic support.

The work impacts the effectiveness and efficiency of the day-to day operations of the facility.

Work typically impacts the safe, orderly, and expeditious movement of aircraft as well as the efficient operation of segments of the aviation industry.

Provides training, coaching and guidance to subordinates and facilitates team building throughout area(s) of responsibility.

Integrates support resources with operational needs to maintain effective air traffic control service, and may work other than administrative shifts to meet this requirement.

Using measures of organizational performance, continuously reviews work processes to assure that results meet the agency's mission and the customer's needs, adds value to facility services, and are efficiently achieved.

Assigns and reviews work. Plans work and sets priorities and schedules.

Approves leave; prepares schedules for completion of work; assigns work to subordinates based on priorities; evaluates work performance of subordinates ensuring equity of performance standards and ratings; gives advice on work and on administrative matters; Identifies and arranges for developmental and other training needs of subordinates.

Makes decisions on work problems presented by subordinates; hears and resolves group grievances and serious employee complaints; effects disciplinary actions; recommends/approves selections and transfers; recommends/approves awards.

Deals with labor representatives concerning workforce issues. Adjusts staffing levels and work procedures to accommodate resource decisions made at higher levels.

Provides input to and contributes to the accomplishment of facility goals and objectives. Serves as a member of the management team to improve organizational performance and to meet strategic goals.

Meets and has frequent contacts with both internal and external customers including subordinates, other peer management representatives, union representatives, administrative support staff within the facility, higher ranking managers and supervisors, members of the general public, and representatives of the aviation industry.

The Support Manager reports to the Air Traffic Manager. Performance is evaluated upon the effectiveness with which assigned program objectives are achieved.