SUPERVISING PATIENT FINANCIAL SERVICES WORKER I

Full Job Description

WHEN TO APPLY:

We will be accepting online applications starting Tuesday July 22, 2025 from 08:00 AM (PT) – Continuous. We will keep accepting applications until the position is filled. The application window may close unexpectantly once we have enough qualified applicants.

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WHO MAY APPLY:

Requirements

Supervises a unit of Patient Financial Services Workers with responsibility for collecting data and entering patient information into the LEADER Replacement System (LRS), as well as other information systems.

Supervises a unit of patient access staff responsible for scheduling/registration, financial screening, insurance authorization initiation and tracking, and primary care linkage.

Provides technical and administrative supervision to a unit of Patient Financial Services Workers, Patient Resources Workers, Patient Relations Representatives, and clerical support staff.

Plans, assigns, supervises, and evaluates the work of the unit.

Trains and instructs employees on proper work assignments, policies and procedures, and workflows related to patient financial eligibility and/or patient access functions.

Reviews case records for completeness, accuracy, consistency, conformity with laws, regulations and policies; ensures that applications have been made for appropriate healthcare programs for which patient is eligible.

Discusses difficult cases with staff, other County departments and/or agencies; and makes suggestions and recommendations for resolving difficulties.

Conducts unit meetings to promote staff development and to interpret federal, State, and County regulations, policies, and procedures.

Investigates complaints and takes appropriate action.

Assists in the evaluation, orientation, and promotion of personnel; initiates appropriate corrective and disciplinary actions; handles grievances at first level.

Prepares or supervises the preparation of operational and financial reports for assigned unit to ensure standards and performance metrics are met.

Supervises a unit that provides training and technical assistance on financial screening and eligibility assessment and determination for governmental healthcare programs, and on completion of benefit applications as needed.

Qualifications

REQUIRMENTS TO QUALIFY:

TRAINING AND EXPERIENCE:

Option I: Two years of experience at the level of Patient Financial Services Worker* interviewing patients or their relatives and/or representatives to determine patients' financial eligibility for a variety of healthcare programs including the actual preparation and completion of applications for various governmental healthcare programs.

Option II: Two years of experience performing patient access functions at the level of Patient Resources Worker** or higher, one of which must have been leading personnel in Patient Access Units.

Option III: Two years of experience performing patient access functions at the level of Patient Relations Representative***.

Withhold & Out of Class information:

No withhold or out of class experience will be allowed. Required experience must be fully met at the time of filing and clearly indicated on the application.

LICENSE:
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

PHYSICAL CLASS II: Light
This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

SPECIAL REQUIREMENTS INFORMATION:
*In the County of Los Angeles, at the level of Patient Financial Services Worker is defined as acquires data essential to the determination of patients' eligibility for federal, State, County, or other healthcare programs; and assists patients in preparing/completing applications for healthcare programs to reimburse the County for healthcare services.

**In the County of Los Angeles, Patient Resources Worker is defined as identifies patients' financial resources to pay for medical and/or mental health care and services; and assists patients in making assignments for medical benefits and completes standardized billing forms based upon data acquired.

***In the County of Los Angeles, Patient Relations Representative is defined as performs complex and specialized patient access and patient relations functions and leads lower-level patient resources workers.

Desirable Qualifications:

• Experience conducting financial screenings for clients/patients receiving specialty mental health services, utilizing knowledge of the Uniform Method of Determining Ability to Pay (UMDAP) process.

• Experience training and providing technical assistance in the evaluation of clients’ financial documents for financial screening/patient access to services.
  
• Experience supervising and leading a team of staff members, preferably in a healthcare or patient services environment.

Additional Information