Store Manager

Full Job Description

The Store Manager oversees operations and employees of the Retail Merchandise store(s), providing leadership and guidance.

This position is located in in the Naval Academy Business Services Division (NABSD), a Non-Appropriated Fund Instrumentality (NAFI).

KNOWLEDGE, SKILLS and ABILITIES (KSAs) requirements for this position are as follows: ** Your application must include narratives for each KSA, using specific examples to demonstrate your qualifications and experience.

Incumbent must have at least five (5) years of Retail Operations Management experience.

Experience should include merchandising, promotions, customer service standards, POS workflows, and knowledge of buying practices sufficient to supervise personnel responsible for purchasing.

Experience in Collegiate Retail is preferred.

Four years of education beyond high school with a financial, analytical, and/or administrative area of focus, or equivalent combination of education and experience.

Bachelor's or Master's degree highly desired.

Experience supervising and developing staff, including subordinate supervisors, through effective delegation, coaching, performance management, and resolution of personnel issues.

Knowledge of financial and administrative management practices, including budgeting, payroll oversight, purchasing controls, and Open to Buy monitoring.

Proficient in ERP (NetSuite preferred), Google Workspace, MS Office, and AI automation to manage financial planning, budgeting, cost controls, and inventory reporting. Major Duties:

• Supervise daily store operations and ensure compliance with NAF policies and procedures Oversee merchandising, inventory control, and visual presentation standards Monitor sales performance, inventory metrics, and perform regular audits to ensure compliance and efficiency Administer the store's annual budget under the approval of the NABSD Deputy Director of Retail Merchandise & Operations Oversee usage of NABSD's Enterprise Resource Planning (ERP) system, ensuring accurate data entry and reporting Attend leadership meetings, communicate updates, and participate in team huddles Approve Purchase Requests, credit card purchases, and Purchase Orders within delegated authority Collaborate with other NABSD departments to coordinate promotions, events, and joint initiatives Uphold the integrity and image of the United States Naval Academy and the United States Navy Promote a positive, inclusive, and customer-focused work environment and maintain staff morale Monitor the Open-to-Buy program to ensure purchasing activity aligns with approved budgets Administer scheduling, timekeeping, and payroll; assist with recruitment, onboarding, and training; provide coaching; and supervise subordinate supervisors Monitor adherence to safety, security, and loss prevention protocols Support Induction Day and Plebe Issue operations Create and maintain administrative documentation for inspections and reviews Approve customer service policies and exceptions within authorized limits Attend to customer needs and resolve escalated service issues