Volunteer: Customer Service Specialist (Child and Family Services)
Hennepin County
Posted: March 17, 2026 (0 days ago)
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Ramsey County
Social Services
Location
St. Paul, Minnesota, 55101
Salary
$38.63 - $57.95
per hour
Type
Full-Time
More Social Services jobs →Closes
Base salary range: $147,649 - $221,900
Typical requirements: Executive-level leadership experience. Senior executive qualifications required.
Note: Actual salary includes locality pay (15-40%+ depending on location).
This senior-level job involves investigating reports of child abuse, neglect, or exploitation, creating safety plans for families, and working with courts to protect children while keeping families together when possible.
It requires handling sensitive cases with minimal supervision, including interviews, referrals to services, and testifying in legal proceedings.
Ideal candidates are experienced social workers who are empathetic, culturally sensitive, and skilled at crisis management in child welfare settings.
To view or print a copy of the complete Ramsey County job (class) description for this position, go to: Job Descriptions. Once at this page, you can browse the alphabetical list or search for a job description.
(The work assigned to a position in this classification may not include all possible tasks in this work and does not limit the assignment of any additional tasks in this classification. Regular attendance according to the position's management approved work schedule is required.)
ESSENTIAL FUNCTIONS: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 15, 16
Education: Bachelor’s degree in a social/behavioral science and 23 additional credits eligible for tuition refund or equivalent or a University of Minnesota Social Work Certificate.
Experience: Five years’ experience in child welfare social work, including three years as a Child Protection Worker or equivalent.
Substitution: Either (a) three years of general social work experience plus three years of experience as a Child Protection Worker; or (b) two years of experience as a Ramsey County Social Worker 3 plus one year of experience as a Child Protection Worker may substitute for the experience requirement stated above ;or (c) experience as a Ramsey County Human Services Case Aide 3 may substitute for general social work experience on the basis that two years Case Aide experience equals one year of general social work experience.
A maximum of six years Ramsey County Human Services Case Aide experience can be substituted for general social work experience.
Note: A Master's Degree in Social Work may substitute for up to 2 years of the child welfare social work experience requirement. A Master's Degree in any other related social/behavioral science may substitute for one year of the child welfare social work experience requirement.
Other: Must successfully complete all continuing education requirements for child protection workers as specified by state law.
Upload Unofficial Transcripts to be considered
The examination process will consist of the following weighted as indicated:
Eligible List: The names of all applicants who pass the examination/screening process and file a properly completed application shall be placed on the eligible list for employment as a Child Protection Worker Sr.
This list will be certified to the appointing authority which may use this list to fill a vacancy. Candidates will remain on the list for three months or until hired, whichever occurs first.
A notice will be sent to applicants at the time the eligible list is posted, informing them that the list has been posted and their rank on the list.
The names of all applicants who pass the examination with a score of 35 or higher will be forwarded to the department for further consideration.
Veteran's Preference: This is a classified position requiring an open, competitive selection process. Veteran's Preference points will be applied after a candidate passes the examination process.
Applicants who are eligible for veteran's preference should update their veteran's DD214, and other supporting documents, and submit them as an attachment at the time of application.
Criminal Background Checks: All employment offers are conditioned upon the applicant passing a criminal background check. Convictions are not an automatic bar to employment.
Each case is considered on its individual merits and the type of work sought.
However, making false statements or withholding information will cause you to be barred from employment, or removed from employment.
E-Verify Participation: Ramsey County participates in the federal E-Verify program.
This means that Ramsey County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.
If the Government cannot confirm that you are authorized to work, Ramsey County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment.
Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on Form I-9.
Equal Opportunity Employer: Ramsey County provides equal access to employment, programs and services without regard to race, color, creed, religion, age, sex (except when sex is a Bona Fide Occupational Qualification), disability, marital status, sexual orientation or gender identity, public assistance or national origin.
Ramsey County is deeply committed to advancing racial equity and promoting diversity and inclusion within all areas of its workforce.
The county strives being equitable, inclusive, transparent, respectful, and impactful in how we serve and engage with residents, as well as Ramsey County employees.
Advancing racial equity ensures all people who need access to opportunities and services we provide, will receive them.
Racial equity is achieved when race can no longer be used to predict life outcomes, and outcomes for all are improved.
To print a paper application for this posting click Paper Application(Download PDF reader).
You will need to print off this posting and also answer the supplemental questions associated with this exam and submit them if you complete a paper application.
For further information regarding this posting, please contact nirvana.wallace@co.ramsey.mn.us
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