Social Services Program Coordinator - Family Resource Specialist (Department Employees Only)

Full Job Description

Within the Healthy Families Travis County program, this Family Resource Specialist conducts outreach for referrals and collaborates with program managers, supervisors, and direct service providers to ensure that Healthy Families America’s (HFA) Best Practice Standards are met, particularly in the area of outreach, collecting and managing referrals, maintaining community partners, and completing intake interviews.

Participates in regular supervision meetings, team meetings and other required meetings and trainings. Provides support to managers by assisting with program data and reports.

This highly trustworthy individual works autonomously at times yet must be available to provide progress updates whenever needed.

Provides guidance and supervision to direct service staff as needed, and provides training and presentations. This position may maintain a small caseload of families when needed.

Communicates professionally, effectively, practices cultural humility, and promotes equity. Manages time well and meets all deadlines.

Coordinates all phases of activities and functions associated with a social services program or programs.

Performs consultative, technical and administrative work in the planning, development, coordination, implementation and monitoring of a program.

Ensures that program goals and objectives are accomplished in accordance with established priorities.

Analyzes program issues, completes policy and program analysis, conducts program research and presents program-related training and education. Typically supervises additional program staff.

Distinguishing Characteristics:

This is the third in a series of three social services program-related job classifications within the Social Services job family.

This classification is responsible for coordinating, participating in and monitoring the activities and functions of a social services program or programs.

This classification is distinguished from a Social Services Manager which has responsibility for an entire work unit.

The Social Services Program Coordinator typically coordinates larger and more complex programs than a specialist, senior or lead staff position.

This classification may require a flexible work schedule in order to meet the needs of the department..

Requirements

• Coordinates, supervises, trains, monitors and evaluates program activities and staff.
• Plans, develops and recommends new or revised programs and goals and objectives.
• Develops and schedules program work plans, oversees daily operations and coordinates program activities.
• Determines, or assists in determining program priorities.
• Evaluates program effectiveness to develop improved methods. Devises evaluation methodology and coordinates implementation. Analyzes results and recommends or takes appropriate action.
• Monitors and approves program expenditures within established budget. May prepare or assist in preparing proposals for funding or funding continuation.
• Serves as technical consultant for program and related policy and provides technical and problem solving assistance on program services. Participates in providing program services to clients.
• Analyzes and reviews analysis of program and program policy issues.
• Prepares periodic reports, financial analysis and statistical reports on program activities and program progress.
• Serves as liaison with, and resource for community outreach and advocacy groups, service providers and others. Coordinates, improves and stimulates interest in the program and recruits program participants.
• Plans, develops and conducts program-related educational sessions and training. Speaks to community and other groups.
• Performs other job-related duties as assigned

Qualifications

Education and Experience:
Bachelor's degree in Social or Behavioral Sciences or a directly related field AND five (5) years' experience in social services or a directly related field, including experience coordinating a program;

OR,

Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.
Dependent on department or division employed, the following certifications may be required:

Licenses, Registrations, Certifications, or Special Requirements:
Licensed Chemical Dependency Counselor (LCDC);
OR,
Qualified Credentialed Counselor (QCC).
Licensed Social Worker (LSW);
OR,
Licensed Master Social Worker (LMSW).
Licensed Professional Counselor (LPC).
Licensed Clinical Social Worker.
Valid Texas Driver's License.

Preferred:
Bilingual in Spanish and English
Excellent presentation skills and interviewing skills
Master's degree in Social or Behavioral Sciences or a directly related field.
2-5 years of supervisory experience in program or agency serving children and families
Knowledge of the Healthy Families America’s Best Practices Standards
Knowledge of research-based parenting practices, child development, and infant mental health
Ability to provide services in families’ homes and virtually, if needed
Ability to conduct trainings and presentations to staff, families and the community, both in-person and virtually
5 years of experience working directly with children (0-3)
Tech-inclined with experience with MS Office – Word, Excel, PowerPoint, data systems, Internet, email, texting

Knowledge, Skills, and Abilities:
Knowledge of:

• Supervisory principles, practices and techniques.
• Program coordination and oversight techniques.
• Policies, practices and procedures within area of assignment.
• Federal, State and Local program laws and requirements.
• Advocacy groups, social service providers and community outreach organizations.
• Computer equipment to include word processing, spreadsheets, databases and a variety of software packages.
• May be required to develop knowledge of and adhere to federal and state laws requiring the confidential handling of certain health information.

Skill in:

• Program planning, development, monitoring and evaluation.
• Conducting education and training sessions and public speaking presentations.
• Referring clients to appropriate social services organizations and programs.
• Problem-solving and decision-making.
• Monitoring and recommending program expenditures.
• Both verbal and written communication.

Ability to:

• Coordinate, supervise and evaluate program staff and activities.
• Analyze, research and evaluate findings.
• Prepare administrative and statistical reports.
• Serve as technical consultant and liaison.
• Work with clients to facilitate access to social services programs and resources.

Additional Information

Physical requirements include the ability to lift/carry up to 25 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to standing, sitting, walking, climbing stairs, bending, stooping, crouching, kneeling, pushing, pulling, reaching, twisting, balancing, repetitive motion, driving, client/customer contact, and squatting to perform the essential functions.

Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions.

Work Hours: 8 am - 5 pm, Monday-Friday.
Hybrid schedule is possible, based on business needs. Some evening and weekend work is required.
Location: 5325 Airport Blvd. Austin, TX 78751
Department: Health & Human Services
Criminal, Driving, Education, and Employment Background Checks Required.
For updates or questions on this position, contact: Brian.Stacy@traviscountytx.gov

This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.