SNAP Payment Accuracy Specialist

Full Job Description

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About this Unit:

The Food and Energy Assistance Division is responsible for the administration of several major Federal programs such as the Supplemental Nutrition AssistanceProgram (SNAP), Electronic Benefit Transfer (EBT) program, Food Distribution Programs (FDP), the Summer Electronic Benefit Transfer (S-EBT) program and the LowIncome Energy Assistance Program (LEAP) and associated support systems and subprograms that address food and energy needs for Coloradans.

In a state-run,county-administered system, this unit is responsible for the oversight of county operations.

Specifically, the Performance Team unit creates, implements, andmonitors the application of policy, procedures, and rules for SNAP.

The unit is also responsible for performing comprehensive management evaluations of localoperations, SNAP issuance accountability and monitoring, performance evaluation through data analysis, and monitoring participation, performance improvementplanning and implementation.

Requirements

Please Note: * Hybrid Position with a minimum of 2 required in-office days @ 1575 Sherman St. *

This position is responsible for the completion of regular quality reviews of county SNAP eligibility determinations, monitoring quality, accuracy, and compliance throughthe reviews.

Through SNAP case reviews, this position assists with the identification of common trends, strengths, and weaknesses of accuracy and timeliness of county SNAPeligibility determinations to help inform state and county-level corrective action.

The position coordinates internally with other SNAP Team members and with Countystaff to devise strategies for improving SNAP quality, accuracy, and compliance.

The 6 State Of Colorado Position Description 07/2025 position provides mentoring and support to the Counties to educate and assist with improving SNAP quality, accuracy, and compliance.

Primary Job Duties:

• Conduct Reviews of SNAP Eligibility Determinations

• County Support

• Corrective Action Plan and CBMS Recommendations

• All other duties as assigned
  

Qualifications

Important Note: Please review your application to ensure completion.

For the most equitable applicant experience, CDHS' hiring teams consider only the contents of your application to determine meeting minimum qualifications and for the comparative analysis process.

Employment history is calculated on a full-time basis (40/hrs per week). Part-time employment is calculated on a prorated basis to determine qualifications.

Be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements..

Volunteer work or a related type of experience may be used to meet the qualifications, but it must be clearly documented.

It is paramount that in the experience portion of the application, the applicant describes the extent to which they possess the education, experience, competencies, and background as they relate to the duties outlined in the job announcement.

Your application must clearly document this experience, and the supplemental questions must be answered. Answers such as "N/A," "In Cover Letter," or "See Resume" will not be accepted.

Experience Only:

Six (6) years of relevant experience in SNAP eligibility determination in Colorado (including, in that experience, at least one (1) year of experience navigating the Colorado Benefits Management System [CBMS]

OR

Education and Experience:

A combination of related education with at least two (2) years of experience in SNAP eligibility determination in Colorado (including at least one (1) year of experience navigating CBMS) equal to six (6) years.

Preferred Qualifications:

• Strong attention to detail

• Strong organizational skills

• Familiarity with the general domain of policy and regulatory documents; experience using State and Federal regulations and statutes

• Strong reading comprehension (ability to consistently search for, and identify, relevant guidance in policies and regulatory documents)

• Demonstrated ability to carefully compare written instructions (e.g. regulatory documents) with outputs (e.g. case outcomes) to determine whether outcomes comply with requirements

• Strong written communication skills (sensitively and correctly transmitting details about identified errors to a variety of audiences who will have varying degrees of familiarity with the subject area)

Technical proficiency adequate to independently undertake day-to-day operational tasks (e.g.

independently take steps to connect to Internet, launch software, participate in virtual meetings, organize digital files, complete standard business tasks in Microsoft Office products, complete standard business tasks in Google Workspace)

• Relevant years of State service should be considered as a preferred qualification to be used to determine the top candidates on the referral list. (Partnership agreement 10.1.)

Conditions of Employment:

• Must pass a Name Check Only Background ALL CDHS employees (non-direct contact): This position will have NO direct contact with vulnerable persons. Name check only includes: CBI check (no fingerprints), Colorado Court Database check, and Medicare Fraud Database
• Motor Vehicle Record Check: This position will drive a state-owned vehicle, either in an ongoing capacity while performing their normal day-to-day job duties, OR
  on occasion for trainings/meetings/client visits/etc.

• This position requires State of Colorado residency at the time of application (unless otherwise identified in the posting), and residency within the state throughout the duration of employment in this position.

Former State employees who were disciplinarily terminated or resigned in lieu of termination must:- Disclose that information on the application.- Explain why the prior termination or resignation should not disqualify you from the current position.- Provide your employee number from your prior State employment.

Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination, and failure to provide this information will disqualify the applicant from future State employment with CDHS.

APPEAL RIGHTS:




You may file an appeal with the State Personnel Board or request a review by the State Personnel Director if your application is eliminated. You will find the appeals process, the official appeal form, and how to deliver it on the State Personnel Board website.




• You or your representative must sign and submit the official appeal form for review.

• You can find the official appeal form here.

• You must be deliver the official appeal form to the State Personnel Board:

  • By email (dpa_state.personnelboard@state.co.us), or

  • Postmarked in US Mail to(1525 Sherman Street, 4th Floor, Denver CO 80203, or

  • Hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or

  • Faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.




Contact the State Personnel Board for assistance:

• At (303) 866-3300, or

• Refer to the Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, within the Rules webpage.

Additional Information

How to Apply

The Assessment Process

For additional recruiting questions, please contact roni.schad@state.co.us

About Us:




If your goal is to build a career that makes a difference, join the dedicated people of the Colorado Department of Human Services (CDHS).

Our professionals strive to design and deliver high-quality human and health services that improve the safety, independence, and well-being of the people of Colorado.

Each of us is committed to contributing to a safe and accessible CDHS. In addition to a great location and rewarding and meaningful work, we offer:

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans

• Medical and dental health plans

• Employer supplemented Health Savings Account

• Paid life insurance

• Short- and long-term disability coverage

• 11 paid holidays per year plus vacation and sick leave

• State of Colorado Employee BenefitHub Resource Center

• Employee Wellness program

• Excellent work-life programs, such as flexible schedules, training and more

• Remote work arrangements for eligible positions

• *Some positions may qualify for the Public Service Loan Forgiveness Program.




Our Values:

We believe in a people-first approach: We prioritize the needs, well-being, and dignity of the individuals, families and communities we serve.

We commit to respect, fairness and access in every decision, policy and interaction. We engage client voices and experiences in the development and implementation of the services we provide.

• Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.

• We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.

• Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.

• We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.

• Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.

ADAA Accommodations:

CDHS is committed to a Colorado for ALL qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment.

This includes completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or performing essential job functions where the requested accommodation does not impose an undue hardship.

If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to cdhs_ada@state.co.us.

~THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER~

The State of Colorado is an equal opportunity employer

We are committed to increasing a “Colorado for ALL" of our staff and providing culturally responsive programs and services.

Therefore, we encourage responses from people of all backgrounds and abilities.

The State of Colorado believes that a “Colorado for ALL” drives our success, and we encourage candidates from all identities, backgrounds, and abilities to apply.

The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them.

Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

Additional Support For Your Application

Toll Free Applicant Technical Support

If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time).

Helpful hints: if you are having difficulty uploading or attaching documents to your application 1) ensure your documents are PDF or Microsoft Word files and 2) close the document before you attempt to upload (attach) it.