Sheriff's Communications Dispatcher

Full Job Description

This is a continuous filing exam. Next filing cut-offs are at 5:00pm on:



Under supervision, receives telephone reports of emergency and non-emergency incidents from Sacramento County residents, contracting cities, and local, state and federal jurisdictions; and/or operates a control position at a console, the Sheriff’s Computer Aided Dispatch System, in the transmission of visual images and conventional two-way radio messages to officers.

Requirements

Knowledge of

• Customer service techniques
• Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases
• English usage, grammar, punctuation, spelling, vocabulary

Ability to

• Operate communications equipment by performing multiple hand and foot functions simultaneously
• Learn and adhere to Federal Communications Commission rules and regulations (Code of Federal Regulations, Title 47) governing use of radio and communications equipment used in the Sacramento County Sheriff’s Office
• Learn radio codes currently used in the Sacramento County Sheriff’s Office
• Learn penal codes currently used in the Sacramento County Sheriff’s Office
• Learn to operate a video data communications terminal
• Remain calm in emergencies
• Understand, retain, and transmit data while performing several functions at one time
• Analyze situations accurately and take effective action
• Read and interpret maps
• Learn major streets, highways, and districts in and around Sacramento County
• Use tact and persuasion to calm emotional callers and obtain complete information on reported incidents
• Speak English clearly and concisely
• Read and write English at a level necessary for effective job performance

Qualifications

Minimum Qualifications

One year of full-time paid experience performing duties comparable to the Sacramento County class of Sheriff’s 911 Call Dispatcher to include experience in a private or governmental agency involving extensive public contact in a stressful environment, receiving and resolving complaints, assisting in emergency situations, or coordinating many tasks simultaneously.

Note: If the word “experience” is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.

General Qualifications

Training Requirement:
All incumbents are required to complete both the Sheriff’s 911 Call Dispatcher training and the Sheriff’s Communications Dispatcher training within 12 months of appointment.

POST Requirement:
Completion of a California Peace Officer Standards and Training (POST) approved abilities assessment test with a passing score is required prior to appointment to this class.

Successful completion of POST Public Dispatchers’ Basic Course required within 12 months from the date of appointment. Incumbents in this class are required to maintain POST Dispatchers Certificate through Continued Professional Training (CPT) in accordance with POST recommendations.

Typing Requirement:
Demonstrated ability to type accurately at a net speed of not less than 40 words per minute is required prior to appointment. Failure to demonstrate and maintain this ability may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis.

Criminal History and Background Checks:
The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate’s ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained.

The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks where authorized by Labor Code section 1024.5, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act.

Security Clearance:
In addition to the Sacramento County Criminal History and Background check, prior to appointment in this class candidates will need to:
1. Pass a security clearance investigation conducted by the Sacramento County Sheriff’s Office.
2. Successfully pass a medical examination and psychological screening.

License Requirement:
A valid California Driver License, Class C or higher, shall be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License, or comply with state and federal requirements for utilization, may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis.

Physical Requirements:
• Positions in this class require the incumbents to be able to:
• Visually distinguish between red, green, and orange colors.
• Have sufficient hearing to understand audio communication over a telephone or two-way radio.
• Operate office equipment requiring repetitive hand movement and fine coordination including use of hands and feet simultaneously.
• Verbally communicate to exchange information over standard telephone and two-way radio equipment.

Individuals who do not meet these requirements due to disability will be reviewed on a case-by-case basis.

Working Conditions:
• Positions in this class require the incumbents to:
• Work in emotionally stressful situations,
• Work various shifts to provide 24-7 coverage, including nights, weekends and holidays.
• On a continuous basis, answer a high volume of telephone calls in a call-center environment.
• Wear and maintain a designated Sheriff’s uniform.

Probationary Period

The probationary period for this classification is twelve (12) months.

Additional Information

APPLICATION

Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply.

County of Sacramento

Department of Personnel Services

Employment Services Division

700 H Street, Room 4667

Sacramento, CA 95814

Phone (916) 874-5593; 7-1-1 California Relay Service

Email EmployOffice@Saccounty.net

Inter-Office Mail Code: 09-4667

www.SacCountyJobs.net

• Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date.
• Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.
• Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date.
• Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified.
• A resume may be included with your application, however it will not substitute for the information requested on the application.

SUPPLEMENTAL QUESTIONNAIRE

Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response.

Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered.

Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser.

Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.

The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification.

Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question.

If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely.

Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question.

If you have no experience, write "no experience" for the appropriate question.

For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted.

Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted.

If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score.

While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed, therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete.

FORMULA RATE EXAMINATION (Weighted 100%)

All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination.

This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience.

The candidate's application or other materials will not be included in this examination.

Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete.

The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job.

All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox.

Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination.

FREQUENTLY ASKED QUESTIONS

Click here for Frequently Asked Questions (FAQ's)

For information regarding County jobs:

www.saccountyjobs.net

Sacramento County is about enriching communities to thrive. We strive to create inclusive workplaces that reflect the communities we serve.

We value and celebrate the unique perspectives, backgrounds, abilities, and diverse dimensions of our employees and residents.

Through transparency, courage, innovation, and trust we are committed to advance equity and transformational change.

We are a proud equal opportunity employer.

If you need assistance or an accommodation due to a disability for any phase of the hiring process, please contact our Disability Compliance Office at dco@saccounty.gov or 916-874-7642, CA Relay 711.

For more information, visit: Reasonable Accommodation Requests - Job Applicant Instructions