Sheriff's Administrative Support Assistant - Windsor Police Department

Full Job Description

Starting salary up to $36.26/hour ($75,678/year) and a competitive total compensation package!*

Working at Windsor Police Department

In 1992, the Town of Windsor voted to contract with the Sonoma County Sheriff's Office for the provision of law enforcement services. The Sheriff's Office received its first contract in 1993, and in 2008, the Town Council voted to extend the Sheriff's Office law enforcement services contract for 10 more years. The Sheriff's Office is currently hiring an Administrative Support Assistant to be assigned to the Windsor Police Department. This position will be an employee of the Sonoma County Sheriff's Office and will support the Windsor Police Chief, along with the Sheriff's Office sergeants and deputies stationed in Windsor. Responsibilities will include:

• Working at the front desk/lobby area, greeting visitors, and answering telephone calls
• Processing records requests related to calls for service and incident reports
• Maintaining and updating internal forms, public brochures, and handouts
• Conducting data entry
• Releasing impounded vehicles and preparing notices of vehicle abatement
• Facilitating the background process for solicitors and massage permits
• Receiving parking complaints and informing the public of local parking ordinances
• Tracking and compiling data for statistical review
• Serving as a backup to the administrative staff
• Opening and distributing incoming mail

The ideal candidate will possess:

• Significant experience providing excellent customer service
• Excellent interpersonal skills and the ability to communicate effectively with others
• Experience working with a diverse customer base
• Problem-solving skills to help address challenging customer service requests
• Superb attention to detail, while working in a frequently interrupted, fast-paced environment
• Microsoft Office Suite skills are a must for this position - Excel, Outlook, and Word will be utilized daily
• English/Spanish bilingual skills (highly desired - an examination will be conducted to confirm the level of skill in this area)

What We Offer

Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities.

You can also look forward to flexible work arrangements and excellent benefits* including:

• Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range
• Bilingual Premium Pay* - An additional $1.15/1.50/hour on top of the hourly pay rate for basic/fluent bilingual positions
• Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year
• County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options
• Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement health insurance/benefits
• Retirement - A pension fully integrated with Social Security
• Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment
• Additional Benefits - Excellent dental, vision, disability, life insurance, employee assistance program, professional development, and more
• Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education

*Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice.

Additional information can be found in the Service Employees International Union Local 1021 Memorandum Of Understanding (SEIU MOU) and our Employee Benefits Directory.

This recruitment is being conducted to fill a Sheriff's Administrative Support Assistant - Windsor Police Department position in the Sheriff's Office. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment. The Civil Service title of this position is Senior Office Assistant.

Application submissions require the Supplemental Questionnaire to be completed.

Requirements

Experience & Education: Any combination of training and experience which would likely provide the required knowledge and abilities. Normally, two years as an Office Assistant II with the County or two years of comparable work experience in an office environment will provide this opportunity.

The position advertised on this announcement does not require possession of a valid California Driver’s License.

Qualifications

Considerable knowledge of: clerical and department practices, procedures, programs, services, policies, and regulations; the purpose and processing of a diversity of forms and documents; English grammar, vocabulary, spelling, punctuation and composition.

Working knowledge of: methods and techniques used in researching, proofing, evaluation, gathering, organizing and arranging data; techniques and practices for leading workers; basic mathematics; business letter writing; the use of electronic information equipment and specific systems as used within the department.

Ability to: read English at a level necessary to understand procedures, manuals, policies and guidelines; write English at a level necessary to prepare correspondence and record incoming information; speak English at a level necessary to communicate information clearly; answer a variety of questions related to department programs, services and operations; exercise sound judgement when initiating processes, actions, and alternatives within established procedures and regulations; understand and carry out written and oral instructions; prepare and maintain accurate reports and records; establish and maintain harmonious work relationships with employees and the public; communicate effectively verbally and in writing with individuals from diverse socio-economic and cultural backgrounds; enter data accurately into automated systems; maintain confidentiality of restricted information; use discretion in organizing work and carrying out assignments with minimum supervision; use electronic information equipment and specific systems as used within the department; understand and apply specific rules, codes, regulations, procedures, policies, and precedents; select, interpret and explain regulations and procedures to others; locate, identify, and correct technical inaccuracies; provide direction to others; work independently in performing assignments and in resolving problems and deviations; establish, organize and arrange and revise the maintenance of department files; research, proof, evaluate, gather, organize and arrange a diversity of information; produce on a computer keyboard or a typewriter a variety of material to include graphs, charts, statistical statements, specifications, purchase orders, reports and standardized forms; independently research and prepare correspondence in answer to inquiries about department records, programs, services and regulations; maintain and process a variety of records and transactions; make accurate and rapid mathematical calculations; operate office equipment to include personal computers, alpha readers, typewriters, calculators, printers, copiers, adding machines, microfilm equipment, and data processing terminals.

Additional Information

• Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process.
• You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions.
• You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately.
• Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification.

Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process.

Application submissions require the Supplemental Questionnaire to be completed.

Responses to supplemental questions will be scored using position-specific criteria.

Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications.

Responses that state, "See Resume" or "See Application" may be considered insufficient and therefore may not be scored.

The selection procedure will consist of the following examination:

An Application and Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position.

Personally identifiable information (PII) is removed from the standard application fields and applicable attachments.

This PII blind screening practice redacts a candidate’s personal information that could potentially influence or bias the scoring process.

Personal information includes the applicant’s name, former last name, address, phone number, email, driver's license number, school name, education start and end dates, age, date of birth, gender, and race.

This PII blind screening practice helps contribute to a fair and equitable examination process.

Each applicant will be evaluated based on the following criteria:

• Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions.

Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application and Supplemental Questionnaire Appraisal Examination which evaluates the education, training, experience, skills, knowledge, abilities, and other qualifications that you demonstrate in your application and/or response to the supplemental questionnaire.

Please be aware that resumes and cover letters are not typically evaluated in the Application and Supplemental Questionnaire Appraisal Examination.

Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates.

Additional Information

Being part of the Sheriff's Office and being expected to keep the public safe requires a thorough background investigation process.

This process includes an assessment of prior work history, verifying educational experiences, court reports, public records searches, and understanding past patterns relating to drug usage, financial patterns, etc.

This entails gathering a significant amount of information from job candidates and speaking to former employers, friends, family members, etc.

Polygraphs, drug tests, and medical and physical examinations are also part of this process. Candidates must be honest and forthcoming about information that may arise during the background process.

Deception during any portion of this process is grounds for disqualification, even after employment. This process can take anywhere from 3-5 months.

Many factors are taken into consideration and one should not assume a credit issue or prior drug use is automatically disqualifying.

Candidates will be given the opportunity to present mitigating information they feel should be considered.

You are encouraged to be as responsive as possible while this process is taking place to help expedite the timeline, and we encourage you to stay patient and interested in this great career opportunity while this process is taking place.

You may also review the Job Classification Screening Schedule to determine the requirements for this position.

Please read the Sheriff's Office Pre-Employment Drug Use Guidelines for further information.

How to Apply

Applications are accepted online at www.yourpath2sonomacounty.org. Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail.

All applications and appropriate supplemental information as outlined in the job announcement must be received by the time and date specified on the first page of this job announcement.

Applications received after the recruitment closes will not be accepted.

The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging.

We are committed to having a diverse workforce that is representative of the communities we serve.

The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need.

HR Analyst: KK

HR Technician: VH