Sheriff Dispatcher III

Full Job Description

Duties may include, but are not limited to, the following:

• Coordinate and provide training to Dispatch staff using department policy and procedure manuals and training materials.
  
  
• Participate in the maintenance of job aids and reference materials for Dispatch staff.
  
  
• Provide technical assistance to Dispatch staff as needed.
  
  
• Act in the absence of, or on behalf of the Supervising Sheriff Dispatcher; exercise delegated authority to ensure oversight of daily shift coverage, employee breaks, sick calls, coordinating disasters, and other higher-level responsibility duties as assigned.
  
  
• Receive and dispose of routine and emergency telephone, voice radio and teletype messages.
  
  
• Accurately receive and respond to 9-1-1 emergencies, rout personnel and equipment to requests for medical aid, fires, rescues and accidents within the Sheriff's department and allied agencies.
  
  
• In emergency situations, secure and record information as to exact location and use voice radio to notify necessary patrol and officers on duty.
  
  
• Monitor and maintain radio contact with other local, State and Federal agencies.
  
  
• Operate a CLETS (California Law Enforcement Telecommunications Systems) teletype sending and receiving messages, such as warrant checks, stolen property, and missing persons reports.
  
  
• Operate computer terminal to log departmental activities, compile data and prepare reports of law enforcement incidents or emergency reports and action taken.
  
  
• Occasionally perform clerical tasks involving typing/word processing.
  
  
• Operates TDD (Telecommunication Device for Deaf).

Requirements

Education:
High school diploma or equivalent.

Experience:
Three years of experience performing radio, CAD, 911, and teletype operations in one or more various emergency services such as law enforcement, fire, emergency medical services (EMS), coroner department, hospital, clinical setting, or courts including two years of experience performing the duties equivalent to a Sheriff Dispatcher II.

Certification:
Possession of Certification of Completion of a Basic California P.O.S.T Public Safety Dispatch Course.

Qualifications

• Coordinate and provide training to Dispatch staff using department policy and procedure manuals and training materials.
  
  
• Act in a lead capacity, including but not limited to exercising delegated authority to ensure oversight of daily operations in Dispatch.
  
  
• Operate a personal computer and other modern office equipment.
  
  
• Monitor multiple computer screens simultaneously.
  
  
• Type accurately at a minimum speed of 30 words per minute.
  
  
• Operate telephone and 9-1-1 communication equipment, voice radio and a computer-aided dispatch system to process and document telephone calls from the general public and public agencies requesting public safety information and services.
  
  
• Dispatch, direct, and coordinate communication between appropriate agencies, local government field units and individuals engaged in non-emergency situations.
  
  
• Monitor non-emergency radio traffic.
  
  
• Communicate effectively with others in person and over the telephone.
  
  
• Analyze data, interpret directions, procedures, and regulations, and develop appropriate responses.
  
  
• Perform job duties under stressful conditions and respond appropriately to situations.
  
  
• Maintain confidential information in accordance with legal standards and/or County regulations.
  
  
• Frequent use of depth perception, peripheral vision, and color perception.
  
  
• Occasionally lift, carry, reach, push, pull, twist and manipulate large and small objects.
  
  
• Frequent use of hand-eye coordination.
  
  
• Frequent use of data entry device including repetitive hand and arm motion.
  
  
• Occasionally lift and carry up to 40 pounds.
  
  
• Normal dexterity, frequent holding and grasping.
  
  
• Sit or stand or walk for long periods of time.
  
  
• Regular attendance is an essential function.
  
  
• Work shifts including nights, weekends, and holidays.
  
  
• Fulfill on-call responsibility, and work overtime as required.
  
  

Knowledge of:

• Basic principles of training and leadership.
  
  
• General geography of the County including major streets, highways, rivers, and landmarks.
  
  
• Proper operation and care of telephone, CLETS, computer terminal and voice radio equipment.
  
  
• Department organizational structure, personnel equipment, and law enforcement procedures.
  
  

Ability to:

• Provide direction and guidance in a lead capacity.
  
  
• Orient and train Dispatch staff; provide feedback and input regarding trainee progress.
  
  
• Departmental organization, personnel equipment, and law enforcement procedures.
  
  
• Act in the absence of the Supervisor, including exercising delegated authority to ensure oversight of daily operations in Dispatch.
  
  
• Perform duties with powers of observation, memory, logical reasoning, and judgment.
  
  
• Work under stressful conditions in a fast-paced environment and exercise good judgment in emergency situations.
  
  
• Keep records and prepare reports.
  
  
• Deal courteously but firmly with public and with department personnel.
  
  
• Input data and utilize a computer aided dispatch system quickly and accurately.
  
  
• Perform a variety of clerical tasks such as typing, filing, record keeping, and report writing.
  
  
• Speak clearly and listen attentively.
  
  
• Understand and carry out written and oral instructions.