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⚠ Possibly Stale

Posted: October 4, 2023 (834 days ago)

Added to FreshGovJobs: December 5, 2025 (41 days ago)

This job has been posted for over a month. It may already be filled.

Services Specialist 9-12 - Centralized Intake Unit - Wayne County

State of Michigan

Health and Human Services - Central Office

Stale

Location

Michigan, 48909

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Salary

$25.89 - $38.36

per hour

Type

Full Time

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Closes

Not specifiedMore State jobs →

Job Description

Summary

This job involves answering hotline calls about suspected abuse, neglect, or exploitation of children and vulnerable adults, then carefully documenting the details from interviews and various sources into state databases.

Workers must follow strict legal and procedural guidelines while meeting tight deadlines to ensure quick responses.

It's a good fit for empathetic individuals with strong listening skills, attention to detail, and the ability to stay calm under pressure in a fast-paced environment.

Key Requirements

  • High school diploma or equivalent (bachelor's degree preferred for higher grades)
  • Excellent verbal and written communication skills for phone interviews and documentation
  • Ability to work under strict timelines and handle sensitive, high-stress situations
  • Proficiency in using computer systems for data entry and information retrieval
  • Knowledge of laws, policies, and procedures related to child and adult welfare
  • Successful completion of a 9-week pre-service training program (270 hours)
  • Annual in-service training requirements

Full Job Description

Position functions as an intake specialist assigned to the Centralized Intake (CI) unit.

Employees in this position will answer calls received on the MDHHS Centralized Intake hotline for reports of the abuse, neglect and exploitation of children and vulnerable adults.

The employee will document complaint information obtained from callers during phone interviews as well as information obtained from multiple information systems and resources, working under strict timelines and in accordance with law, policy and operational procedures.

Complaints regarding the welfare of children will be entered into the Michigan Statewide Automated Child Welfare Information System (MiSACWIS).

Complaints regarding the welfare of adults will be entered into the Michigan Adult Integrated Management System (MiAIMS).


Position Description (9-P11), Services Specialist 12 Position Description, & Job Specification

Visual Description: An infographic in mint green with black text displaying the MDHHS logo in the upper left which provides important application information for applicants applying to this MDHHS job posting. Informational Text: The image is categorized into two main areas highlighting the required documents and important information. REQUIRED DOCUMENTS Official Transcripts must have the following: • University Seal/Watermark • Signed by the Registrar • Electronic upload is accepted • Show degree received/conferred date or include a letter from the Registrar stating that you are in your final coursework A resume is required A cover letter is required Written Response to Is This Job for Me? video answering the following questions: • If selected for this position, what do you believe your biggest challenge will be? • How do you see yourself overcoming this challenge? Failure to complete and attach any of the above items may result in your application being screened out. IMPORTANT INFORMATION • The use of artificial intelligence (AI) software of any kind is prohibited in all areas of the selection process, including but not limited to, responses to the application questions, and responses to interview questions or exercises. • This posting is being used to recruit for both permanent and limited term appointments. A limited term assignment has the potential of becoming permanent, but this is not guaranteed. • Applications are valid for 6 months. After 6 months, you MUST reapply for continued consideration. • The department reserves the right to close this posting at any time if it is determined that a sufficient number of applications have been received. • Upon hire, the successful candidate will be required to complete a nine-week pre-service training program that includes a total of 270 hours of competency-based classroom and on the job training. Additionally, the employee must successfully complete a minimum number of hours of in-service training on an annual basis.

Requirements

Visual Description: An infographic in mint green with black text displaying the MDHHS logo in the upper left which provides the minimum education and experience for applicants applying to this MDHHS job posting. Informational Text: The image is categorized into two main areas highlighting the minimum education and minimum experience. MINIMUM EDUCATION Possession of a bachelor's or master's degree in one of the following human services areas OR Possession of a bachelor's degree in any major with at least 30 semester (45 term) credits in one or a combination of the following: • Social Work • Sociology • Psychology • Criminal Justice • Forensic Psychology • Education • Law Enforcement • Behavioral Science • Gerontology • Family Studies • Human Services • Family Ecology • Family &/or Child Development • Education of the Gifted • Community Development • Education of the Emotionally Disturbed • Human Services-related Counseling major • Interdisciplinary Studies in Social Services • Community Services • Special Education • Counseling Psychology MINIMUM EXPERIENCE Services Specialist 9 No specific type or amount is required. Services Specialist 10One year of professional experience providing casework services to socially and economically disadvantaged individuals equivalent to a Services Specialist 9. Services Specialist P11Two years of professional experience providing casework services to socially and economically disadvantaged individuals equivalent to a Services Specialist, including one year equivalent to a Services Specialist 10. Services Specialist 12Three years of professional experience providing casework services to socially and economically disadvantaged individuals equivalent to a Services Specialist, including one year equivalent to a Services Specialist P11.

Additional Information

This position is located at the Cadillac Place, 3040 W Grand Blvd, Detroit, MI 48202. However, for a limited time, this position may currently work a remote/hybrid schedule. Employees will be provided computers to perform state work. Phones may also be provided for necessary communications. If working remotely, employees will be responsible for providing other components of a remote office at their own expense, including:

A secure work location that allows privacy and prevents distractions.A high-speed internet connection of at least 25 Mbps download and 5 Mbps upload.Suitable lighting, furniture, and utilities.

This position is not eligible for the children's protective services/foster care program rate, but is classified as a Services Specialist in CPS (you will be doing CPS Intake).

The Centralized Intake Unit has many different shift schedules.

You will be asked to rank your shift preferences at the time of interview.The MDHHS mission is to provide opportunities, services, and programs that promote a healthy, safe, and stable environment for residents to be self-sufficient.

We are committed to ensuring a diverse workforce and a work environment whereby all employees are treated with dignity, respect and fairness.

For more information, please visit our MDHHS Diversity, Equity, and Inclusion Plan. MDHHS is proud to be a Michigan Veteran’s Affairs Agency (MVAA) Gold Level Veteran-Friendly Employer.#MDHHSJobs

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Posted on NEOGOV: 10/4/2023 | Added to FreshGovJobs: 12/5/2025

Source: NEOGOV | ID: neogov-michigan-2649582