Service Center Representative, Senior (Service Center applicants only)

Full Job Description

Be there for life's milestones. As a Senior Service Center Representative, you will provide couples with their marriage license, process a new driver's first permit, and help residents understand their real estate tax payments. Every day, our service centers process hundreds of transactions and each one is unique to the customer. This job is a match for you if you are customer-focused, detail-oriented, and have good leadership skills.

Location and hours:

These positions are located at the following Hennepin County Service Centers:

• Midtown Service Center: 2929 Chicago Avenue, Minneapolis, MN 55407
• Ridgedale Service Center: 12601 Ridgedale Drive, Minnetonka, MN 55305

Work hours will be Monday through Friday between 7:30 a.m. to 4:30 p.m. This schedule may change in the future or include additional evening hours, depending on business needs. This position requires working face-to-face with the public on-site.

The applicant list will be used to fill the openings listed above and may be used to fill future vacancies at other Service Center locations.

About these position types:
These are full-time, benefit earning positions. You must be a current regular or probationary employee of the Service Center to apply for this position.
Note: Limited duration employees are not eligible.
These positions are internally classified as a Service Center Representative, Senior.
Click here to view the job classification specification.

In these positions, you will:

• Provide the following list of services: marriage applications, licenses and certificates (including same-sex and opposite-sex marriages); driver's licenses, permits and IDs; motor vehicle tabs, plates, titles and registrations; watercraft, snowmobile and ATV registrations; birth and death certificates; notary services and notary commission filings; marriage officiant filings; voter registration; and real estate tax payments.
• Prepare, process, and sell a variety of licenses, permits, registrations, certificates, and applications for county and state agencies.
• Collect data for daily, weekly, and monthly transaction reports and accounting functions; assist in maintaining inventory records for licenses.
• Provide work direction and training to staff, carry out delegated responsibilities in the absence of supervisors, and assist with opening and closing procedures.
• Answer technical transaction questions and resolve customer complaints.

Need to have:

• One of the following:
  • Two years or more of experience as a Service Center Representative.
  • Two years or more of experience performing public sector service center transactions.
  • Three years or more of customer service experience.
    • Note: Completion of an approved business school or relevant technical college program may be substituted for up to two years of the required customer service experience.
• The ability to stand and walk on hard surfaces for extended periods of time.

Nice to have:

• Experience:
  • Processing driver's licenses and/or motor vehicle renewals.
  • Providing face-to-face customer service in a high volume, fast paced environment.
  • Using Microsoft Edge, Teams, Outlook, Excel, Word, or other equivalent applications.
  • Handling cash transactions as a routine part of a job.
• Ability to understand laws, policies, rules, and regulations relating to service center transactions.

Candidates with fluency in other languages in addition to English are encouraged to apply. Bilingual candidates who pass a language assessment may qualify for additional bilingual pay and duties.

About the department:
Hennepin County Service Centers partners with the State of Minnesota to provide driver’s license/ID, motor vehicle registration, birth, death, and marriage records, marriage license, snowmobile/ATV/boat registration, and a variety of other public services to residents. Locations include Maple Grove, Brookdale, Ridgedale, Southdale, Midtown, Government Center, and North Minneapolis Service Centers. Support areas include Vital Records, Call Center/Remote Processing, and Learning and Development Units.

About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align with our mission to serve residents through transformative services that reduce disparities, eliminate inequities, and create opportunity for all and our vision of a community where all people are healthy, all people are valued, and all people thrive.

Our employees receive a combination of competitive benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (login as Guest).

Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.

Your future. Made here.

This posting may be used to fill current and future vacancies.

Watch this video for application best practices and tips.

Your future. Made here.

Under the U.S. Department of Homeland Security (DHS) and Minnesota Statutes 171.017 requirements, and as Hennepin County's service center employees issue driver's licenses and identification cards, Minnesota law requires applicants to undergo a background check including fingerprinting conducted by the Bureau of Criminal Apprehension. Certain offenses are considered disqualifying; those are listed in Code of Federal Regulations, title 49, section 1572.103.

Invitations to interview will be based upon an assessment of education and experience. Final candidates may be required to complete a criminal background check.

If you have any questions, please contact:
Talent Acquisition division
Hennepin County Human Resources department
Submit a request at hennepin.us/ask-hr or 612-348-7855

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