Guest Services Representative
Air Force Global Strike Command
FreshPosted Mar 19
✓ Fresh Listing
Posted: March 20, 2026 (2 days ago)
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Senior Guest Services Representative
U.S. Air Forces, Europe
Department of the Air Force
SES Pay Grade
Base salary range: $147,649 - $221,900
Typical requirements: Executive-level leadership experience. Senior executive qualifications required.
Note: Actual salary includes locality pay (15-40%+ depending on location).
Job Description
Summary
This job involves working as a lead front desk staff member at a lodging facility on a U.S.
Air Force base in Europe, handling guest check-ins, reservations, payments, and complaints while training and overseeing junior team members during shifts that include evenings, weekends, and holidays.
It's a part-time role with 20-34 hours per week and offers benefits like health insurance and retirement.
A good fit would be someone with customer service experience in hotels or similar settings, who is reliable, good at communicating, and comfortable leading a small team in a busy environment.
Key Requirements
- U.S. citizenship and possession of a social security number
- Documentation proving overseas residence status
- Experience using automated systems and computer software, such as hotel property management systems
- Strong verbal and written communication skills for guest interactions
- Ability to enforce facility policies, rules, and safety standards
- Front desk experience including reservations, check-ins, payments, and complaint resolution
- Previous leadership experience in guiding or training others (highly desirable)
Full Job Description
About the position: This position is Non-appropriated Fund (NAF) and is located at the Lodging Facility on RAF Lakenheath.
This position requires shift work to provide coverage on days, evenings, weekends, holidays, or special situations.
Scheduled hours will be 20-34 per week, with a minimum guarantee of 20 hours per week.
Job comes with benefit opportunities to include: health insurance, life insurance, 401(k), retirement, annual and sick leave. Who May Apply: Open to everyone.
Applicants will be categorized by preference(s) and/or priority consideration eligibilities.
An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 03/27/2026 The Area of Consideration for this vacancy announcement is US Citizens and must possess a social security number and card.
Must be able to provide documentation proving residence status overseas.
Business Based Action Family Member Preference Military Spouse Preference Outside Applicant Veteran Spouse/Widow/Parent of Veteran Transition Hiring Preference In order to qualify, you must meet the experience requirements described below.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).
You will receive credit for all qualifying experience, including volunteer experience.
Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.
Qualifying Experience: Experience in utilizing automated systems and computer software (i.e.
Hotel property management system or equivalent), providing verbal and written communication tactfully when attending to the needs of guests, enforcing various policies, requirements, and rules of the facility, performing front desk duties.
Previous experience leading the work of others is highly desirable. Major Duties:
Performs as the Senior Guest Services Representative in support of the front desk operations for Lodging.
Responsible for relaying work instructions from supervisor; provides on the job training for new employees: observes work in progress of new team members.
Assists in correcting clerical and system errors. Exhibits work standards while following operational procedures and policies. Ensures adherence of established quality and safety standards.
Balances workload of team members during shift ensuring efficient output of work. May be asked to provide input to supervisor on employee's performance of assigned work and/or identify training needs.
Maintains log of incidents and reports. Reports all violations of safety to immediate supervisor. Ensures adequate stock supplies and equipment are available to do the work.
Resolves guest complains and documents situations with outcome. Receives and confirms room reservations by letter, telephone, email or personal contact.
Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed. Ensures that only authorized patrons use government sponsored quarters.
Calculates and posts charges to patrons' accounts and balances totals with control records. Accepts payment, makes change and presents departing guest checkout statements.
Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report and may prepare consolidated daily activity report. Updates automated data base on occupancy and checkouts.
Maintains and sells sundry sales items to patrons. Ensures required information is received from guest and entered into guest folio. Prints backup reports.
Process night audit procedures and close credit card machines nightly. Performs other related duties as assigned.
If interested in this position please preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12917475
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