SCCC Corrections Specialist 2 Resolutions

Full Job Description

Corrections Specialist 2 - Resolutions

Full-Time Permanent

Salary Range: $5,892 - $7,930 Monthly

Stafford Creek Corrections Center (SCCC)

Aberdeen, WA

The Department of Corrections is seeking a highly motivated and qualified individuals for the position of Corrections Specialist 2 - Resolutions at the Stafford Creek Corrections Center in Aberdeen, Washington.

**Note: This recruitment may be used to fill current and future non-permanent and permanent vacancies, that may occur.

** If you are excited to make a difference in the lives of others and join a team that works towards a meaningful purpose, apply to be a Corrections Specialist 2 - Resolutions at SCCC with the Department of Corrections (DOC).

Stafford Creek Corrections Center is a 1,936-bed multi-custody facility located five miles west of Aberdeen, on the southern Washington Coast.

There are seven living units for medium and minimum long-term custody Incarcerated Individuals and a restrictive housing unit for maximum-custody Incarcerated Individuals.

SCCC was Washington State's first tobacco-free facility for both staff and Incarcerated Individuals.

Whether the work is inside a prison, in community corrections, or in an administrative office, the Washington State Department of Corrections professional staff experience a high degree of personal satisfaction knowing they are creating environments in which all Incarcerated Individuals can learn to make choices that contribute to a safer society.

AGENCY PROFILE:
For additional information about our agency, please visit doc.wa.gov.

Join our team to be part of an organization that is dedicated to offering opportunities for career advancement and personal growth! DOC offers:

• Flexible schedules
• Comprehensive compensation packages
• Benefits package
• Training and development opportunities to continue building your career with us.

Apply today to join our team and start making a real difference in your community!

Application Process

Begin your application process online at www.careers.wa.gov:

• Click the green 'Apply' button on the job posting and sign in or create an account.
• Complete your application.
• Please be sure to attach the following to your application:
  • A cover letter outlining how you meet the qualifications for this position,
  • A detailed chronological resume,
  • A copy of your unofficial college transcript (if using college credits or degree to qualify for position) and

  At least (3) three professional references - A professional reference is identified as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies.

  If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates.

  • Click "Accept & Submit" to submit your application.

  Incomplete application packages may disqualify an applicant from the application process.

  We are looking for evidence in your application materials that you have the experience, skills, and abilities indicated in this job posting.

  Qualified applicants whose responses most closely match the requirements of this position may be invited to interview. Carefully review your application before submitting.

  All information may be verified, and documentation may be required. The initial screening will be solely based on the contents and completeness of the application materials submitted.

  The Superintendent has direct responsibility for the facility's Resolution Program which contributes to the agency's mission to improve safety for staff, incarcerated individuals, and the community by ensuring the mandates listed in this administrative program are implemented as defined by the agency and approved by the courts.
  

  The Resolution Program was developed in accordance with the Prison Litigation Reform Act in an attempt to prevent

  Civil rights violations from taking place within the facilities.

  This position contributes to the department’s mission of improving public safety and is considered a technical expert in the specialized field that performs journey-level work to ensure the facilitation of this administrative program.

  This position is expected to have an open line of communication with the facility's Superintendent while reporting directly to the facility Superintendent/designee for day-to-day

  operations. This position will manage, oversee, coordinate, direct, and implement all aspects of the Statewide

  includes managing the Resolution peer support mentors' program throughout multiple levels of confinement within a facility.

  
  

  This position works closely with the Headquarters' Resolution Program Manager to ensure adherence and compliance with the established protocols and procedures of the Statewide Resolution Program throughout multiple levels of confinement within a correctional complex.

  This position facilitates, directs, and implements all aspects of the Statewide Resolution Program (SRP) following the Statewide Resolution Program Manual (SRPM) and DOC 550.100.

  
  

  The Resolution Specialist will reflect DOC values:

  • Cultivate an Environment of Integrity and Trust
  • Respectful and Inclusive Interactions
  • Keeping People Safe
  • Positivity in Words and Actions
  • Supporting Successful Transitions
  
  

  Requirements

  The Superintendent has direct responsibility for the facility's Resolution Program which contributes to the agency's mission to improve safety for staff, incarcerated individuals, and the community by ensuring the mandates listed in this administrative program are implemented as defined by the agency and approved by the courts.

  The Resolution Program was developed in accordance with the Prison Litigation Reform Act in an attempt to prevent Civil rights violations from taking place within the facilities.

  This position contributes to the department’s mission of improving public safety and is considered a technical expert in the specialized field that performs journey-level work to ensure the facilitation of this administrative program.

  This position is expected to have an open line of communication with the facility's Superintendent while reporting directly to the facility Superintendent/designee for day-to-day operations.

  This position will manage, oversee, coordinate, direct, and implement all aspects of the Statewide Resolutions Program as mandated by DOC Resolution Policy 550.100 This includes managing the Resolution peer support mentors' program throughout multiple levels of confinement within a facility.

  This position works closely with the Headquarters' Resolution Program Manager to ensure adherence and compliance with the established protocols and procedures of the Statewide Resolution Program throughout multiple levels of confinement within a correctional complex.

  This position facilitates, directs, and implements all aspects of the Statewide Resolution Program (SRP) following the Statewide Resolution Program Manual (SRPM) and DOC 550.100.

  • The Resolution Specialist will reflect DOC values:
  • Cultivate an Environment of Integrity and Trust
  • Respectful and Inclusive Interactions
  • Keeping People Safe
  • Positivity in Words and Actions
  • Supporting Successful Transitions

  Duties

  Facilitate, direct and implement all aspects of the facility’s Offender Grievance Program (OGP):

  • Review all incoming Resolution Requests and determine how to process based on the Statewide Resolution Program Manual and policy requirements.
  • Attempt early resolutions at level 0 by meeting with the incarcerated individual when possible to open the lines of communication and to show good faith in resolving concerns at the lowest level possible.
  • Gather all Resolution Requests per policy (twice per week} from the facility’s resolution boxes. Ensure the processing of Emergency Resolution Requests per the Statewide Resolution Program Manual.
  • Review individual statements, disciplinary materials, kites, health records, video evidence, and
  • staff communications related to each instance of reported retaliation. Report concerns to the
  • Superintendent/designee for determination of action taken.
  • Provide facility Resolution Program data to the Appointing Authority monthly, reflecting active resolutions by the date assigned, level, and reviewer assigned.
  • Ensure the Facility Superintendent/designee is notified when there is evidence of any staff misconduct or retaliation per the Statewide Resolution Manual.
  • Recognize and immediately report/address concerning trends/casual factors with the Superintendent/designee.
  • Prepare comprehensive reports and make recommendations to management and the appointing authority based on empirical data.
  • Ensure all Health Service complaints are forwarded to the local HSMs or assigned designee for assignment for a clinical response to health concerns.
  • Send the MH program/provider for any incarcerated individual's suicidal ideation/threats followed up by MH providers per the RPM.
  • Scan complete documentation for a Not Accepted Appeal to HQ Statewide Resolution Mailbox for a decision on upholding/remanding back for further review.
  • Enter Resolution information into OMNI with appropriate coding/case activity while managing review assignments.
  • Ensure all documents are typed/transcribed appropriately for Level 1, 2, & 3 Resolution Request and reviews for the assignment of reviews to staff and subject matter experts.
  • Conducts weekly, monthly, and yearly audits for quality assurance in order to maintain facility and policy compliance.
  • Track active reviews at Levels 1 and 2 ensuring administrative responses are timely. Provide timeline extensions and documentation when needed1 send reminders to staff as necessary for updates on their review process.
  • Resolution Specialists are required to "assign out" or "conduct" all Level 1 and Level 2 reviews.
  • Maintaining a list of qualified resolution responders to include assigned staff for level 1 and 2 reviews while ensuring compliance with Operational Memorandums and Policy; as well as prepare analysis of data, indicating trends and problem areas related to custody, staff, access to care, etc.
  • Analyze completed reviews and formulate appropriate response for Levels 0, 1, & 2.
  • Review completed packets to include all pertinent information and attach all available evidence.
  • Monitor and track resolution participation within the program while ensuring fidelity, compliance, and adherence.
  • Ensure timely, unbiased, and professional interviews are conducted with staff, witnesses, and incarcerated individuals before a level III review assignment.
  • Ensure all video evidence is requested and secured within the 30-day window, to promote agency transparency of events.
  • Provide meaningful direction to incarcerated individuals for a remedy to concerns that the Resolution Program cannot address per policy.
  • Interprets and explains applicable laws, rules, regulations, policies and procedures and WACs and RCWs where applicable and details information accordingly for both staff and incarcerated individuals.

  Develop and manage the SCCC Peer Support Mentor Program.

  Supervise, hire, and ensure performance measures are maintained by the Incarcerated workers who are hired to perform the Peer Support Mentor at SCCC as well as supervise, hire, and ensure performance measures are maintained by the Incarcerated workers performing this duty.

  • Develops standard processes and practices, hires, and has managerial oversight of the facility Peer Support Program.
  • Ensure the Resolution Peer Support Program is in compliance with policy 550.100 and the Statewide Resolution Program Manual at all times.
  • Resolution Specialists now have access to review, pull, and download facility-wide videos for evidence in Resolution Reviews. This includes capturing PDRs.

  Provide education training, and communication with incarcerated individuals and staff.

  • Manage a model of a neutral position and maintain zero tolerance for any bias.
  • Promote staff awareness and education by proactively engaging a diverse population in resolving issues and concerns at the lowest level.
  • Communicate the mission of the program, resources, and process to support violence reduction and risk mitigation strategies.
  • Oversee, manage, and coordinate all aspects of the Resolution Program and activities including the peer mentorship, orientation, and staff training at the facility level.
  • Promote staff modeling of respectful and inclusive interactions and demonstrate positivity in actions when dealing with the incarcerated population, staff, and external stakeholders.
  • Monitor and respond to incarcerated individuals’ KIOSK (Electronic) messages, Kites, letters, etc.
  • Maintain/provide/post the appeal tool resource for the incarcerated population to utilize and address their concerns promptly outside of our Resolution Program.
  • Serve as a resource for reviewers, managers, and staff for Resolution related questions and issues regarding emergent requests/situations.
  • Aid the facility in incarcerated individuals receiving center/orientation for introduction to the Resolution Program and answer questions when appropriate.
  • Ensure incarcerated individuals and staff are knowledgeable in the Resolution Program by providing orientation, training, and assistance as needed.
  • Respond to ATG and Office of Corrections Ombuds (OCO) requests for information and records, sign affidavits, and attend meetings as requested.
  • Identify and train staff to conduct reviews and provide level I and II responses.
  • Ensure the Statewide Resolution Program Manual is readily available to the individuals and directions on use are clear, concise, and helpful.
  • Attend weekly/bi-weekly HQ meetings for statewide consistency and attend charter projects as necessary for the growth of the Statewide Resolution Program.’
  • Attend continued educational opportunities as offered by HQ Resolution Program.
  • Search electronic and hard copy records for public disclosure requests, litigation holds, and injunction requests.
  • Identify trends and monitor tort expenditures while implementing charter group projects to mitigate future liabilities and issues.
  • Devise methods and processes to resolve institutional issues that have both local and statewide impact by consulting all facilities during workgroups in order to identify residual issues.
  • Consult and staff facility issues with statewide counterparts in order to alleviate and solve problems for the department.
  • Provide Statewide Resolution Handbooks and pocket guides for facility orientation and upon individual request.

  Record Keeping, data research, and analysis. Identify/report process issues and make recommendations for updates and changes.

  • Manage and oversee all Resolution documentation that is stored securely while maintaining appropriate and accurate filing of confidential hard copies.
  • Ensure OMNI applications are updated promptly, and screens are closed out according to timelines.
  • Ensure the proper documents are appropriately scanned into OnBase using the correct applications and on time for immediate review of the information by the necessary staff.
  • Index all materials into OnBase and self-audit your program to ensure all indexing has been completed correctly before requesting permission from HQ to delete retention folders.
  • Provide appropriate data analysis and trend information to facility management regularly, including emergent issues as appropriate for the safety and security of the institution.
  • Maintain confidentiality of the Resolution Program at all times.
  • Ensure or process/aid in Public Disclosure Requests and OCO per DOC/State requirements.
  • Run program data locally for review and analysis
  • Ensure all necessary documents are readily available to the incarcerated individuals including duplicate complaint forms, appeals tools, pocket guides, etc.
  • Work with incarcerated individuals and other staff to resolve complaints at the lowest level defining the needs and planning for the Statewide Resolution Program.

  Supervision of Correctional Specialist Assistant (CSA)

  • Complete annual performance evaluations in a timely fashion; review position descriptions during pre-meet for annual performance feedback. Encourage options for professional development as appropriate.
  • Set performance expectations for supervised personnel reflecting standards of performance outcomes and link to agency mission, vision, and values.
  • Address both positive and work performance issues as needed through periodic supervisor conferences/reviews, conferring both praise and plans for improvement as needed.
  • Coach, mentor, and provide training for supervised staff continually, providing recurrent reviews of performance, identifying successes and areas of improvement. Document performance plans through supervisory conferences as appropriate.
  • Monitor and approve leave usage requests.
  • Provide appropriate resources for personal and/or professional issues that require assistance outside of normal supervisory engagement, i.e. Employee Assistance Program (EAP), Human Resources, statewide resources for employees (Washington Connections, etc.)
  • Manage staff within the performance of their duties and daily tasks; ensuring administrative functions and assignments are completed timely.

  Qualifications

  High School Diploma or equivalent
  AND
  Six (6) years’ progressively increasing responsibilities in a correctional setting, correctional operations environment.

  OR

  Associate degree (or completion of two years of college, 90 quarter credits, or 60 semester credits) from an accredited institution recognized by the U.S.

  Department of Education or the Council for Higher Education Accreditation (CHEA), or a foreign equivalent.

  AND Four (4) years’ progressively increasing responsibilities in a correctional setting, correctional operations environment.

  NOTE: Additional qualifying experience will substitute, year for year, for the required education. Corrections experience means that the focus of the work is dealing directly with incarcerated individuals much of the time.

  Additional Information

  Vision: Working together for safer communities.Mission: Improving public safety by positively changing lives.Our Commitment: To operate a safe and humane corrections system and partner with others to transform lives for a better Washington.

  DOC is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity, gender expression, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental or physical disability or the use of a trained guide dog or service animal by a person with a disability.

  IMPORTANT NOTES:

  • This recruitment may be utilized to fill more than one position.

  Please include a minimum of three (3) professional references with your application.

  A professional reference is defined as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies.

  If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates.**Please note: Phone number AND email address are required for all professional references.

  • A background check including criminal record history will be conducted prior to a new hire. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
  • Employees may work directly with or near incarcerated individuals in a potentially hazardous setting. Please consider this when deciding whether to apply.

  We are committed to maintaining a drug and alcohol-free work environment, and our employees are expected to comply with all state and federal laws.

  A pre-employment drug test may be administered as part of the selection process, and applicants who test positive for any controlled substances, will be disqualified from consideration.

  • Oleoresin Capsicum (OC) is an aerosol pepper spray made available as a means of self-defense and/or de-escalation. Applicants with sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
  • Animal care projects are a common component of most Washington State prisons, including dog and cat programs. Applicants with animal sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.

  Tuberculosis (TB) is a priority health issue for DOC employees. The successful candidate may be required to provide valid proof of a baseline TB skin test within 60 days from the date of hire.

  When positive tests result, further information, testing and treatment will also be required. Employment is not contingent upon test results.

  Foreign equivalent degrees awarded outside the United States must have a credential evaluation report attached to your application.

  You may request the required evaluation/documentation from www.wes.org and www.aice-eval.org. Until this documentation is provided, you will not be selected to move forward in the hiring process.

  DOC complies with the employment eligibility verification requirements for the federal employment eligibility verification form I-9.

  The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form.

  https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents

  • DOC does not use E-Verify; therefore, we are not eligible to extend STEM-Optional Practice Training (OPT). For information, please visit www.uscis.gov.

  Telework Details

  This position may be allocated for telework.

  Work may be performed from your home or another offsite location within the state of Washington using a reliable internet or cellular hotspot service at that time.

  Employees are expected to perform assigned duties in a safe manner, to take proper care all state-issued equipment, and maintain confidentiality of all information in possession while working offsite.

  Employees will be required to commute to a Department of Corrections facility or field office as business requires, to potentially include components of the onboarding process.

  Some offices will have a “drop in” area available, however, a dedicated workspace within a DOC facility will not be provided.

  What We Offer: As an employee of the Department of Corrections, your work-life integration is a priority.

  Washington State employees are offered one of the most inclusive and competitive benefits packages in the nation.

  Besides comprehensive family insurance for medical, dental, and vision, these perks also may include:

  • Remote/telework/flexible schedules (depending on position)
  • Up to 25 paid vacations days a year
  • 8 hours of paid sick leave per month
  • 12 paid holidays a year
  • Generous retirement plan
  • Flex Spending Accounts
  • Dependent Care Assistance
  • Deferred Compensation and so much more!

  PERS: State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

  For questions about this recruitment, or to request reasonable accommodation in the application process, please email docsccchr@doc1.wa.gov or call us at 360-537-2206. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6388.