Salesforce Administrator (DM III) - State Unit on Aging - SUDS

Full Job Description

About The Department:

The Division of Aging and Adult Protective Services (AAPS) is one of four Divisions within the Office of Adult, Aging and Disability Services. The Division exists to provide state leadership and supervision for all services (state, county, local, non- profit, etc.) in the administration and coordination of services to older adults and at-risk adults, to include oversight of all 64 county departments of social/human services in the administration of Adult Protective Services (APS) programs as well as the 16 Area Agencies on Aging (AAA) in the administration of programs and services funded by the Older Americans Act (OAA) and State Funding for Senior Services (SFSS).

The Division consists of the following management units that report to the Division Director:

• State Unit on Aging (SUA), and within, the SUDS Data Team;
• Adult Protective Services, and within, the CAPS Check Unit (CCU), and APS Policy Unit
• Data, Fiscal and Program Accountability functions are included in both units.

The SUA provides statewide supervision and guidance to the 16 Area Agencies on Aging (AAAs) in the administration of the services provided with OAA and SFSS funding. This includes providing training and technical assistance, conducting monitoring and other quality assurance activities, and establishing regulatory policy and program requirements.

Requirements

About the Position:

The Salesforce Administrator position will provide support and maintenance of the Unit’s data system for monitoring activities of the AAAs for the SUA. This data system is the primary mode by which all federal Older Americans Act (OAA) and State Funding for Senior Services (SFSS) programs in the State of Colorado are tracked and reimbursed. Over $58 million in services a year to older Coloradans are entered into this data system, making this position critical to these services. This position has responsibility for the maintenance and support of all data system issues, support tickets, system security, and monitoring.

Additionally, as the Salesforce Administrator, you can expect to:

Manage data by maintaining, ensuring data security, accuracy, integrity and operating data systems efficiently and effectively.

This position is responsible for helping maintain the SUDS data systems, by recommending efficiency improvements, analyzing, designing, proposing updates and changes to internal and external stakeholders, collecting requirements with stakeholders, supporting testing and UAT, maintaining database access, and creating training and updating documentation

Ensure strategic and coordinated systems management, accuracy and integrity of data, and reporting of data to internal and external stakeholders

Lead the help desk for the SUA data systems for associated vendors by troubleshooting access, errors, issues, ad hoc requests, and reports.

Monitor statewide program compliance with statutory and regulatory requirements in coordination with the SUA program specialists

Interpret SUA policy for statewide users as it relates to the system; participates in programmatic analyses and builds data reports or gathers other information needed to determine impacts related to the data system; and develops reports to assess program compliance.

The position monitors system usage anduser licenses.

Conduct other duties as assigned based on the needs of the Department, the Office, or the Division leadership.

Qualifications

Special Requirements: Experience with Salesforce technology is required.


Experience Only:

• Six (6) years of relevant experience in an occupation related to the work assigned to this position

OR

Education and Experience:

• A combination of related education and/or relevant experience in an occupation related to the work assigned equal to six (6) years.

Preferred Qualifications:

• Salesforce Administrator Certification

• Experience with help desk

• Experience using Agile software tool, such as Jira

• Experience coordinating communications and training rollout to ensure statewide user adoption of new processes

CDHS Selection Process Explanation

Employment history is calculated on a full-time basis (40/hrs per week). Part-time employment is calculated on a prorated basis to determine qualifications.

Be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements.

• Preferred Qualifications & Competencies:

  • Relevant years of state service experience.

Minimum Qualification Screening Process

A Human Resources Analyst will review the work experience/job duties sections of the online job application to determine whether your experience meets the minimum qualifications for the position.

You must complete the official State of Colorado online application. Cover letters and resumes WILL NOT be reviewed during the minimum qualifications screening process.

You must specifically document your work experience and qualifications. Do not use "see resume" or "see attached."

You must meet the minimum qualifications to continue in the selection process. Part-time work experience will be prorated.

Comparative Analysis Process – Structured Application Review

After minimum qualification screening, the comparative analysis process will involve a review and rating of all the information you submit.

Your Work Experience/Job Duties:

Document your work experience/job duties to the extent to which you possess the skills, education, experience, minimum qualifications, and preferred qualifications.

If listed, answer all supplemental questions as your answers to these questions will be evaluated during this phase. Provide at least 4-8 sentences for each supplemental question.

Supplemental Questions

Answer the supplemental questions completely and thoughtfully. We will rate your answers based on the content of your response and your writing skills (spelling, grammar, and clarity of your writing).

Appeal Rights

You may file an appeal with the State Personnel Board or request a review by the State Personnel Director if your application is eliminated. You will find the appeals process, the official appeal form, and how to deliver it on the State Personnel Board website.

• You or your representative must sign and submit the official appeal form for review.

• You can find the official appeal form here.

• You must be deliver the official appeal form to the State Personnel Board:

  • By email (dpa_state.personnelboard@state.co.us), or

  • Postmarked in US Mail to(1525 Sherman Street, 4th Floor, Denver CO 80203, or

  • Hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or

  • Faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

Contact the State Personnel Board for assistance:

• At (303) 866-3300, or

• Refer to the Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, within the Rules webpage.

Appeals and Disputes, at spb.colorado.gov under Rules.

Additional Information

• How to apply to the State of Colorado(Youtube Video, Runtime 3:59, Closed Captions Available)
  

• The Assessment Process

• For additional recruiting questions, please contact joel.drahos@state.co.us
  
  

About Us & Benefits

If your goal is to build a career that makes a difference, join the dedicated people of the Colorado Department of Human Services (CDHS).

Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado.

Each of us is committed to contributing to a safe and accessible CDHS. In addition to a great location and rewarding and meaningful work, we offer:

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans

• Medical and dental health plans

• Employer supplemented Health Savings Account

• Paid life insurance

• Short- and long-term disability coverage

• 11 paid holidays per year plus vacation and sick leave

• State of Colorado Employee BenefitHub Resource Center

• Employee Wellness program

• Excellent work-life programs, such as flexible schedules, training and more

• Remote work arrangements for eligible positions

• *Some positions may qualify for the Public Service Loan Forgiveness Program.

Our Values

We believe in a people-first approach: We prioritize the needs, well-being, and dignity of the individuals, families and communities we serve.

We commit to respect, fairness and access in every decision, policy and interaction. We engage client voices and experiences in the development and implementation of the services we provide.

Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.

We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.

Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.

We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.

Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

ADA Accommodations

CDHS is committed to a Colorado for ALL qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment.

This includes completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or performing essential job functions where the requested accommodation does not impose an undue hardship.

If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to cdhs_ada@state.co.us.

EEO Statement

The State of Colorado is an equal opportunity employer

We are committed to increasing a “Colorado for ALL" of our staff and providing culturally responsive programs and services.

Therefore, we encourage responses from people of all backgrounds and abilities.

The State of Colorado believes that a “Colorado for ALL” drives our success, and we encourage candidates from all identities, backgrounds, and abilities to apply.

The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them.

Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

Additional Support For Your Application

Toll Free Applicant Technical Support:

If you experience technical difficulty with the NEOGOV system (e.g.

uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time).

Helpful hints: if you are having difficulty uploading or attaching documents to your application 1) ensure your documents are PDF or Microsoft Word files and 2) close the document before you attempt to upload (attach) it.