Retirement & Benefits Specialist 1 (02-8060)

Full Job Description

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.

What You Will Be Doing

Under general direction of the Retirement and Benefits Specialist 3, the incumbent will assist management as well as staff in the Appeals/QDRO unit by providing a variety of duties that will assist in processing the section’s incoming work.

Duties included, but are not limited to:

• Manage the QDRO email queue; responding, processing, distributing incoming emails from the QDRO queue accordingly
• Manage the POA email queue; processing all incoming POAs, responding to inquires, coordinating with other sections to complete requests or processing actions as necessary
• Maintains and compiles appeal files and appeal records for incoming, current, and past appeals; working within the appeal process deadlines
• Processes Child Support Orders, IRS Levy Orders, and Court Orders; set up, terminations, QDRO Medical Premium bi-annual adjustments as necessary
• Sort & distribute section’s incoming mail.

Our Organization, Mission, and Culture

The Division of Retirement and Benefits administers State of Alaska and political subdivision retirement and benefit plans so that customers experience excellent, accurate, and timely service; and members understand the value of, and effectively manage, their retirement and health benefits.

The Benefits of Joining Our Team

The Appeals/QDRO Unit is committed to providing a supportive and collaborative work environment where all team members' contributions are welcomed and valued.

The team highly values a healthy work/life balance and works to ensure that team members have access to needed resources.

Leadership works to cultivate talent from within and provide team members with the tools needed to advance and develop their knowledge base and skill set.

The Working Environment You Can Expect

This position is located in the heart of downtown Juneau at the State Office Building on the 6th floor.

Ideal applicants will be customer service oriented and have the ability to prioritize responsibilities to best suit the needs of the division.

Applicants are expected to engage in a team environment with staff, upper management as well as other internal and external vendors.

Who We Are Looking For

We are interested in candidates who possess some or all of the following position specific competencies:

• Decision Making: Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
• Organizational Awareness: Knows the organization's mission and functions, and how its social, political, and technological systems work, and operate effectively within them; this includes the programs, policies, procedures, rules, and regulations of the organization.
• Self-Management: Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.

Requirements

Competency Based Minimum Qualifications Instructions

This job class uses competency based minimum qualifications.

Please ensure your application (through work history, volunteer experience (duties summary), training, education, licenses, certifications, etc.) supports how you have gained the knowledge, skills, abilities, and behaviors (competencies) and that you possess the minimum required competencies for the job class.

Competency Description

The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class.

They highlight the more general and customary knowledge, skills, abilities (KSAs), tasks, and behaviors used to describe the competency.

They typically list expectations, as opposed to specific tasks, and are to be used only as parameters and guidelines.

A competency’s description is not intended to exclusively define every KSA, task, and behavior needed to successfully meet the competency, but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation.

Any combination of education and/or experience that provides the applicant with competencies in

• Analytical Thinking/Problem Solving: uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
• Arithmetic: Performs computations such as addition, subtraction, multiplication, and division correctly using whole numbers, fractions, decimals, and percentages.
• Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
• Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Reasoning: Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.

Equivalent to those typically gained by:
Any combination of preparatory post-secondary education and/or experience in public or business administration providing administrative or technical support to management in running an organization/enterprise which required some application of guidelines and policies to meet assigned responsibilities.

Special Note:
“Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.

“Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.

“Training” and “education” in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.

Qualifications

Please read the below information carefully. This applies to your application submission.

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

Please be sure to check our residency definition to determine if you qualify.

At time of interview, please be prepared to provide the names, titles, and current phone numbers for three professional references. At least one of these must be a previous or current supervisor.

EDUCATION If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application.

If you have not obtained a degree, please indicate the number of units completed.

Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position.

Transcripts can be attached at the time of application or within 48 hours of the close of this recruitment to the contact person listed below.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable.

If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S.

education programs; or an accredited U.S.

state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university.

It is your responsibility to provide such evidence when applying.

WORK EXPERIENCE If using work experience not already documented in your application, also provide the employer’s name, your job title, dates of employment, and whether full-or part-time.

Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met.

If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety.

Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

APPLICATION NOTICE You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application.

If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply.

Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here: http://doa.alaska.gov/dop/workplace/help/

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA).

Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O.

Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

NOTICE

If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the ‘govermentjobs.com’ domains.

For information on allowing emails from the ‘governmentjobs.com’ domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area.

Requests for information may also be emailed to recruitment.services@alaska.gov.For applicant password assistance please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

Additional Information

Amanda Todeschi

Retirement & Benefits Specialist 3

Phone: 907-465-5699

amanda.todeschi@alaska.gov