Retirement and Benefits Technician 2 (02-8117)

Full Job Description

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.

What You Will Be Doing

Under general direction, the incumbent performs timely and accurate technical duties related to AlaskaCare Eligibility by using prescribed methods in compliance with statute and standard operating procedures.

The incumbent performs timely and accurate duties related to Active and Retiree AlaskaCare members, utilizing the Plan booklets, Bargaining Unit Contracts, and other payroll related resources to determine eligibility.

The incumbent provides in depth information and explanation to members and employers regarding applicable statutes and processes, active and retiree health eligibility issues, and optional benefits. Although specializing in benefit processing, due to the cyclical nature of the work in the units of the retirement section, the incumbent must have adequate working knowledge of and occasionally perform the duties of the other program areas. The other program areas are Disability & Appeal Services, Retirement Customer Service Center, and Survivor Benefits, and Retirement Processing.

Our Organization, Mission, and Culture

The Division of Retirement and Benefits administers State of Alaska and political subdivision retirement and benefit plans while ensuring customers experience excellent, accurate, and timely service.

Our mission is helping members understand the value of, and effectively manage, their retirement and health benefits.

The Benefits of Joining Our Team

The Health Eligibility Team is committed to providing a supportive and collaborative work environment where all team members' contributions are welcomed and valued.

The individual hired will help provide excellent experience for employees and retirees who seek to understand the benefits available to them and benefits they are entitled to.

This position offers the opportunity to gain valuable retirement and benefits experience that will help you advance your career in the Division.

The Working Environment You Can Expect

Your daily work environment will include diverse technical work carried out alongside another technician, aiding the public by phone or written communication, and collaborating with teammates and managers to ensure successful productivity.

The workspace is a standard office environment located on the sixth floor of the State Office Building in downtown Juneau. The hours are from 8:00 a.m. to 4:30 p.m. Monday through Friday.

Who We Are Looking For

We are interested in candidates who possess some or all of the following position specific competencies:

• Adaptability: adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.

• Analytical Thinking/Problem Solving: uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.

• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.

• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

• Reasoning: Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.

Requirements

Qualifications

Please read the below information carefully. This applies to your application submission.

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

Please be sure to check our residency definition to determine if you qualify.

At time of interview, please be prepared to provide:

• List of three (3) professional references including current daytime phone numbers.

• Copies of your two (2) most recent performance evaluations.

• College transcripts (if using education to meet the minimum qualifications).

EDUCATION If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application.

If you have not obtained a degree, please indicate the number of units completed.

Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position.

Transcripts can be attached at the time of application or within 48 hours of the close of this recruitment to the contact person listed below.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable.

If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S.

education programs; or an accredited U.S.

state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university.

It is your responsibility to provide such evidence when applying.

WORK EXPERIENCE If using work experience not already documented in your application, also provide the employer’s name, your job title, dates of employment, and whether full-or part-time.

Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met.

If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety.

Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

APPLICATION NOTICE You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application.

If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply.

Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here: http://doa.alaska.gov/dop/workplace/help/

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA).

Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O.

Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

NOTICE

If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the ‘govermentjobs.com’ domains.

For information on allowing emails from the ‘governmentjobs.com’ domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area.

Requests for information may also be emailed to recruitment.services@alaska.gov.For applicant password assistance please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

Additional Information

Joe Peterson

Retirement and Benefits Specialist 1

Phone: 907-465-5005

joe.peterson@alaska.gov