RESEA Career Planner

Full Job Description

Iowa Workforce Development (IWD) is seeking applicants for the position of Reemployment Services and Eligibility Assessment (RESEA) Career Planner at our IowaWORKS office located on Army Post Rd., Des Moines, IA.

Description of work and responsibilities:

The Reemployment Services and Eligibility Assessment (RESEA) Career Planner will provide all required RESEA program components to RESEA participants during all RESEA appointments.

You will review unemployment insurance (UI) claim status with the claimant and refer any claim issues to appropriate staff members and provide the required RESEA information to the claimant and ensure work search requirements are being met and all work searches are documented correctly.

Explain, promote, and discuss One-Stop Center workshops to claimants and register claimants to attend workshops.

Conduct electronic file search and compare applicants' qualifications with employer job order requirements, refer qualified applicants and assist to ensure a valid work registration is completed in the database system.

Create or update with customer their Individual Service Plan.

RESEA Career Planners complete, review and provide the claimant with a RESEA Agreement of Participation reflecting claimants RESEA obligations.

Accurately document all services, appointments, or other pertinent information in database system.

In this role you will perform essential UI activities, adhere and refer to unemployment administration rules and Iowa law when working with customers regarding filing UI claims, answering questions and concerns.

The RESEA Career Planner will send proper documentation and notices timely to ensure positive outcomes.

Maintain and organize all documentation related to any UI decisions to ensure UI claims are active, and the status of claims is up to date.

Review previous UI claims for previous or current adjudications. Use database system to review salary histories. Cross reference database systems to ensure personal identification information matches.

Adjudicate issues within the claim in accordance with all UI laws.

Provide information to customers for UI appeals when necessary and participate in all UI appeal hearings relating to issued adjudications decisions.

The successful RESEA Career Planner in this role will help educate customers on services available at the IowaWORKS location.

Assist customers by answering questions about employment opportunities and local employers. Educate customers in the use of self-help services and assisted services available at the Workforce Center.

Coach customers on all aspects of the job search.

Greet customers in the IowaWORKS Center utilizing greeting standards and scripts and welcome each customer in a friendly and professional manner.

Provide courtesy, respect, and politeness in interactions with customers, both internal and external. Ask customers appropriate questions to determine the services they are seeking and/or needing.

Interacts effectively and builds respectful relationships among coworkers and partners.

Collaborate with-in the On-Stop system, resulting in better experience for customers and provides feedback as well as potential solutions to team and/or leadership.

Agency Overview
Iowa Workforce Development (IWD) is a state agency committed to providing employment services for individual job seekers and to connecting employers to available workers through our IowaWORKS partnership.

IWD continually strives to improve processes and align the organization to provide effective, demand-driven products and services.

IWD staff in Des Moines consists of administrative services, disability determination services, information technology, labor market information, unemployment insurance services, vocational rehabilitation services, and workforce services.

The agency also maintains a statewide delivery system of IowaWORKS Centers and satellite and expansion offices where both employers and job seeking Iowans can receive workforce assistance.

Benefits
Joining the IWD team and becoming a State of Iowa employee comes with a range of valuable benefits, including:

• Excellent health, dental, and vision insurance.
• Generous paid time off, including nine paid holidays, vacation, and sick leave with no cap on sick leave accrual.
• Prepare for the future with the IPERS retirement package, as well as an additional optional deferred compensation retirement plan.
• Flexible Spending Accounts for medical and dependent care.
• Free Life and Long-term Disability Insurance with the option of purchasing additional coverage.
• Employee Assistance Programs and Discount Programs for support.

Click here to learn more about all of the amazing benefits the State of Iowa offers.

Hours of Work: Monday – Friday 8:00am-4:30pm.

If you’re looking for a career with a well-respected organization that values its employees and customers, you’ve come to the right place!

The State of Iowa participates in E-Verify; a federal program that helps employers confirm the employment eligibility of all newly hired employees.

Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States.

The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization.

For more information, please visit www.e-verify.gov.

No applicant for employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place. Selected positions will be subject to a criminal background check.

Qualifications

Graduation from an accredited four-year college or university; an equivalent combination of education and experience substituting one year of full-time public contact work obtaining, analyzing and evaluating data such as job/claims interviewing, testing, referral and/or placement, sales representative, credit investigation, or related public contact work dealing with job applicants and employers in a variety of supportive clerical and outreach functions for one year of the required education with a maximum substitution of four years; employees with current continuous experience in the state executive branch that includes experience equal to twelve months of full-time work as a Workforce Associate.

For additional information, please click on this link to view the job description.

Additional Information

Travel may be required for positions in this class. Employees must arrange transportation to and from assigned work areas.