Senior Social Worker - Community Resources & Referral Center (CRRC)
Veterans Health Administration
FreshPosted Mar 3
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Posted: March 9, 2026 (0 days ago)
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REFERRAL MANAGEMENT COORDINATOR
Military Treatment Facilities under DHA
Department of Defense
GS-6 Pay Grade
Base salary range: $37,764 - $49,094
Typical requirements: 1 year specialized experience at GS-5. Bachelor's degree + some experience.
Note: Actual salary includes locality pay (15-40%+ depending on location).
Job Description
Summary
This job involves coordinating patient referrals in a military health clinic, tracking consultations from start to finish, and helping resolve insurance and enrollment issues for service members and their families.
The role focuses on ensuring smooth care coordination through databases, communication, and education on procedures.
It's a good fit for someone with experience in healthcare administration or customer service who enjoys organizing details and supporting medical teams.
Key Requirements
- One year of specialized experience at GS-06 level or equivalent, including coordinating patient referrals, resolving insurance enrollment issues, performing care coordination via inquiries, and using Electronic Health Record (EHR) systems
- One full year of graduate-level education in fields like Health Care Administration, Health Care Management, Public Health, or Business Administration
- Combination of qualifying experience and education that totals at least 100% of the requirements
- 52 weeks of Federal service at GS-05 or equivalent if previously in a GS position within the last 52 weeks
- US citizenship
- Ability to maintain databases, track consults, educate staff and beneficiaries, and gather information for care coordination
Full Job Description
About the Position: This position is located in the Naval Health Clinic Patuxent River.
The incumbent will serve as a Referral Management Coordinator who will work under Director of Executive Quality Management.
Who May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).
You will receive credit for all qualifying experience, including volunteer experience.
Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.
Additional information about transcripts is in this document.
Specialized experience: One year of specialized experience equivalent to at least the GS-06 grade level in the Federal service which includes 1) assisting coordinating patient referrals with healthcare providers, 2) resolving military or civilian personnel insurance enrollment issues with TRICARE Operations or similar system and 3) performing care coordination activities based on personal, E-mail, or telephone inquiries, 4) experience utilizing Electronic Health Record (EHR ) database or similar program, OR Education: One full year of graduate level education in a field directly related to the work of the position, such as Health Care Administration, Health Care Management, Public Health, Business Administration or similar field of study.
OR Combination of Experience and Education: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%.
To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) by 18.
Add the two percentages.
Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-06).
Major Duties:
- Maintain suspense database for contacting civilian healthcare professionals.
- Oversee consult tracking for all insurance beneficiaries through the entire cycle.
- Develop an electronic directory of healthcare resources for all beneficiaries programs.
- Educate staff, healthcare professionals and beneficiaries on the consult tracking procedures.
- Resolve enrollment issues with appropriate personnel.
- Notify staff of items requiring urgent attention for best healthcare outcomes.
- Gather information to coordinate care.
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