RECREATION ASSISTANT (TICKETS & TRAVEL)

Full Job Description

Performs a variety of duties in support of the Morale, Welfare, and Recreation (MWR) Community Recreation program in the recreation information/resources, trips, tours, outings, and more.

This position is specifically for the Information Tickets & Travel Center.

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position.

Applicants are encouraged to be clear and specific when describing their experience level and KSAs.A qualified candidate possesses the following: Must have SOFA Sponsorship at the time of application and submit supporting documentation.

See Required Documents for more information. Combination of experience related to customer service and or recreation activity-based functions.

Ability to organize, plan, and administer special events and entertainment activities.

Must be able to work independently, make sound decisions and have the ability to communicate effectively, both orally and in writing.

Knowledge of the goals, principles, techniques and procedures used in organizing, planning and conducting leisure time activities.

Knowledge of the Navy MWR mission and the entire scope of Community Recreation activities and their suitability for individuals, groups, ages and interests.

Knowledge of the functions, procedures, and operations of recreation activities. Must have strong customer service skills.

Ability to maintain records, compile and organize data for reports, and perform research on recreation topics for dissemination to customers. Ability to follow oral and written instructions.

Knowledge of computers, office procedures and print production. Major Duties:

Provides customer service, information and support of Community Recreation programs and activities.

Provides service to customers including but is not limited to checking patron eligibility to ensure authorized use of recreation facilities, resources and equipment, providing information about activities and program offerings and opening and closing facilities.

Collects fees from customers associated with sales of tours, trips, and various other Community Recreation programs using Point of Sales (POS) and computer programs.

Accountable for the accuracy of daily sales transactions and completes a Daily Activity Report (DAR) at the end of every shift.

Assists in processing customer Internet registrations, initial logins and event registrations. Provides recreation experiences related to leisure skill sets in the form of day and weekend trips.

Assists in day-to-day administration of multiple programs to which assigned. Tasks include submission of event after-action reports, patronage data collection and entering program data.

Performs administrative duties, all of which are accomplished through a variety of means, including computer software programs which track resource inventories, patron usage/comments, and program standards metrics.

Assists with training of Community Recreation staff. Actively supports the command statement on adherence to EEO principles and policies.

Assists in the planning, coordinating, publicizing, marketing and execution of MWR programs and special events. Performs entertainment and promotion scheduling.

Assists in updating of electronic and multi-media support tools, as needed. Seeks ways to promote MWR facilities and events through outreach opportunities on base.

Develops working partnerships with both on base and off base organizations (park districts, forest preserve, clubs, special interest groups, etc.) to support and benefit MWR programs.

Performs community outreach to assist in the development of contacts. Assists in the creation of professional proposals, execution of agreements and follow-up.

Researches and provides information and referral for a variety of recreational opportunities for individuals/families on and off the base. Adheres to NAVMED P-5010 sanitation requirements.

Provides support for Community Recreation event set up and break down. Performs other duties as assigned as they pertain to the duties of this position.