REC ATTENDANT (ITT TICKETS & TRAVEL) NF1*

Full Job Description

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team!

MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community.

We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

MINIMUM QUALIFICATIONS: Knowledge of Theme Parks, attractions, and hotels is preferred. Six months of Customer Service experience and operating a cash register.

Knowledge of basic math and cash handling procedures. Knowledge of using internet and Microsoft Office programs or similar software.

This is a mixed position where the incumbent must be able to lift and carry objects up to 45lbs independently and objects over 45lbs with assistance. Major Duties:

SUMMARY OF DUTIES: Assists and serves customers with purchase of hotel vouchers, tickets to attractions both local and regional, and travel accommodations including airlines tickets and rental vehicles.

Utilizes a computer to print tickets for various attractions. Rings sales on cash register, receives payments, makes change and completes related sales records.

Verifies personal checks and credit cards. Responsible for assigned change funds. Assists in inventories, ensures proper accountability and security of assigned area(s).

Maintains accountability of event tickets, and other related items through such means as frequent inventories and an established record keeping system.

Informs customers about various ticket and tour opportunities. Assists in keeping brochure and marketing information current and organized. Helps maintain a clean and inviting facility.

Responsible for completing self-paced online travel related courses. Provides World Class Customer Service with an emphasis on courtesy.

Assists customers and communicates positively in a friendly manner. Acknowledges customers, smiles and makes eye contact. Asks questions to determine, verify and solve problems.

Checks for satisfaction on the quality of goods and services. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise.

Adheres to safety regulations and standards. Uses required safety equipment, and observes safe work procedures.

Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.

Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. Performs other related duties as assigned.