Quality Services Manager

Full Job Description

Join the Indian Health Service and lead impactful quality and safety initiatives at the Mescalero Service Unit in scenic Mescalero, NM-nestled in the Sacramento Mountains near Ruidoso.

Oversee QAPI, risk management, compliance, accreditation, environmental services, and staff development while driving improvements in patient care in a mission-driven environment.

USAJOBS Help Center - Update your resume now so it meets new resume requirements To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social).

You will receive credit for all qualifying experience, including volunteer and part time experience.

You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

BASIC REQUIREMENT(S): Education Bachelor's or graduate/higher level degree: Major case study in an academic field related to the medical field, health sciences or allied sciences appropriate to the work of the position.

This degree must be from and educational program from an accrediting body recognized by the U.S. Department of Education at the time the degree was obtained.

In addition to the Basic Requirements, you must also meet the Minimum Qualifications stated below.

MINIMUM QUALIFICATIONS: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Led healthcare quality and compliance programs to make sure the organization met CMS, AAAHC, and other regulatory requirements.

Used data, audits, and risk analysis to find problems, improve patient safety, and support better care and operations.

Advised leadership on quality and compliance issues, managed improvement projects, and supervised staff while overseeing accreditation and organization-wide quality activities.

Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level.

Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). You must meet all qualification requirements within 30 days of the closing date of the announcement.

Major Duties:

The role also oversees key programs including risk management, compliance, accreditation, environmental services, and staff development.

Provides oversight and coordination of compliance and accreditation activities, ensuring adherence to CMS, AAAHC, and other regulatory requirements through monitoring, audits, and survey readiness efforts.

Implements and supports the Quality Assurance and Performance Improvement (QAPI) program by collecting, analyzing, and reporting data to improve clinical and operational performance.

Coordinates the Risk Management program, including tracking, investigating, and analyzing patient safety events using established methodologies such as Root Cause Analysis.

Serves as a technical resource to leadership and staff on quality improvement, patient safety, and regulatory compliance; assists in preparing reports, briefings, and training materials.

Monitors patient grievance processes and supports staff education and program activities to promote compliance, patient safety, and continuous quality improvement.