Quality Assurance/Risk Management Specialist - Clarks Summit State Hospital

Full Job Description

Do you want to make a positive difference for patients hospitalized with mental illness? Are you interested in the objective facts of a matter? Clarks Summit State Hospital provides adult hospital-based inpatient psychiatric services and is looking for a Performance Improvement-Risk Management Specialist to conduct timely, objective, thorough, and credible patient abuse investigations as well as patient complaint and grievance investigations. If you are a self-motivated compliance professional who thrives in busy, fast-paced environments, take advantage of this exciting career opportunity!

Requirements

A key function of this position is to conduct the hospital's investigations related to alleged or suspected patient abuse and patient complaints and grievances.

This requires a high degree of accuracy, attention to detail, critical thinking, organization, efficiency, objectivity, and timeliness.

You will be responsible for preparing ongoing reports, assisting with data collection, and analyzing facts to determine the course and scope of the investigation.

You will have the opportunity to educate and consult with hospital staff on issues of study design, statistical analysis, and data needs regarding patient abuse and grievance investigations.

Work also involves assisting hospital leadership in developing indicators and supportive data that can be utilized to measure the effectiveness of treatment of hospital consumers using the principles of recovery and tenets of bio-psychosocial rehabilitation, mental health treatment, and systems delivery, as it relates to court/commitment orders and investigations.

Our ideal candidate will have the following qualities, skills, and experience:

• Dedicated to providing excellent public service
• Deeply invested in unwaveringly supporting provision of effective care to the hospital's patients
• Stringent attention to detail
• Continuous application of critical thinking and problem-solving skills
• Proficient data organization, labelling, and analysis
• Ability to effectively exercise initiative and independent judgement within the scope of authority
• Aptitude for quickly and proficiently learning and employing new information, skills, and technology
• Conducting large, dynamic, and/or complex investigations
• Evaluating compliance with regulatory requirements
• Developing corrective action plans which appropriately and effectively remedy deficiencies and sustain remediation
• Developing effective audit processes, audit tools, and data collection tools
• Writing effective policies and procedures

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 30-minute lunch. Work schedule may change based on operational needs.
• Travel and overtime may be required.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Qualifications

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of professional experience as a member of a multiple disciplinary treatment team in a public or private health care facility and a bachelor's degree; or
• Two years of clinical experience in an human services agency, including one year of administrative, evaluative, or consultative experience in a health care program; and a bachelor's degree with major course work in social work, nursing, health care administration, behavioral sciences or a related field; or
• Any equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require a medical examination.
• This position falls under the provisions of the Older Adult Protective Services Act.
  • Under the Act, a conditional offer of employment will require submission and approval of satisfactory criminal history reports, including but not limited to, PA State Police and FBI clearance.

How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position.

Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.

The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.

The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.

Additional Information

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.