Public Works Operations Specialist (Engineering)

Full Job Description

Join the Department of Public Works, Engineering Division, as a key contributor to one of the County’s most impactful programs.

This position serves as the primary point of contact for the Road Impact Fee Program, supporting residents, developers, and internal partners by assessing fees, answering inquiries, and ensuring the program is consistently applied.

You’ll take the lead in maintaining program forms and processes, coordinating credit agreements and resolutions, updating program materials, and keeping the program’s web content current and accurate.

You will participate in the updates of the Major Transportation Corridors Plan, the Fee Program Study, and other program documents.

This role plays a central part in supporting the Road Impact Fee Advisory Committee by preparing meeting materials, facilitating meetings, and capturing meeting notes that help guide future program improvements.

This position blends customer service, technical coordination, scheduling, and administrative support.

You’ll be responsible for reviewing plans, managing procurement needs, tracking equipment and materials, analyzing data, preparing reports, and ensuring compliance with schedules.

You will also support day-to-day Division operations and help maintain organized records and documentation.

Additionally, you will plan and coordinate project workflow, track milestones, handle accounting and recordkeeping, and keep Leadership informed of program and project progress.

This position has an anticipated work schedule of Monday – Friday, 7:30am – 4:30pm; subject to change.

Responsible for developing and overseeing detailed integrated project and maintenance schedules for an assigned Division of the Department of Public Works (DPW). Responsible for developing, planning, and scheduling project workflow and procurement; identifies required materials, tools, and equipment. Responsible for managing Work Management and Asset Management Systems for assigned Division. Oversees and tracks the status of projects and programs, ensures projects and programs meet scheduled milestones; communicates project and program status and deviations to Leadership. Performs administrative duties in support of the Division as needed. Employment is subject to the terms, conditions, and policies detailed in the Personnel Policies Manual (PPM). This position requires regular in-person presence as an essential job function.

Requirements

• Develops, oversees, and maintains daily, weekly, monthly, and annual program schedules for the assigned Division utilizing best practices.
• Identifies relationships, milestones, and constraints for projects and programs of various types.
• Responsible for developing, planning, and scheduling project and program workflow and procurement in collaboration with Division Leadership. 
• Analyzes level of service and production data for assigned projects and programs; performs mathematical calculations to determine materials, tools, and human resource requirements to meet scheduled milestones. 
• Identifies required materials, tools, and equipment for projects; orders materials, tools, and equipment in coordination with the Resource Management Division; tracks materials, tools, and equipment ordered.
• Reviews work orders and customer service requests for accuracy; ensures all labor, parts, and materials have been invoiced prior to closing; closes work orders and customer service requests once complete. 
• Responsible for overseeing and tracking the status of projects and programs; ensures projects and programs meet scheduled milestones. Communicates project and program status and schedules with Division Leadership and internal and external customers.
• Identifies, oversees, and communicates schedule deviations to Division Leadership. Evaluates schedule deviations and provides recommendations to ensure compliance with daily, weekly, monthly, and annual schedules.
• Monitors expected and unforeseen events that could negatively impact daily operations; reports those events to the Division Leadership, provides recommendations, and modifies schedules as necessary.
• Develops and maintains conceptual schedules for programmatic maintenance, including multi-year maintenance and replacement programs.
• Coordinates with Division Leadership and El Paso County Human Resources to schedule and track evaluations and interviews.
• Provides administrative support to the Division, including answering phones, data entry, managing purchase card programs, updating service level agreements, conducting inventory audits, scheduling and renewal of certifications, and employee licensing.
• Establishes and maintains records and filing systems for assigned Division projects and programs.
• Provides the highest level of customer service to internal and external customers.
• Compiles and analyzes data and provides requested information and reports; prepares presentations or reports as needed.
• Perform other duties as required.

Supervision Exercised: This classification does not have supervisory authority; however, may be required to provide expertise or limited guidance or direction to employees, such as overseeing work quality, training, and guidance. Typically serves as a subject matter expert on the scope of functional area.

Supervision Received: Receives general supervision. This classification typically performs job duties by following established standard operating procedures and/or policies. Regular direction, guidance, and coaching from supervisor may be expected. There is a choice of the appropriate procedure or policy to apply to duties. Performance reviewed periodically.

Qualifications

Knowledge, Skills & Abilities

• Knowledge of construction and/or fleet operations and management-related issues, as well as related project and program scheduling.
• Must possess excellent customer service, organizational, planning, and administrative skills.
• Must have excellent organizational skills. Must possess strong analytical skills and a high level of attention to detail; ensures accuracy in work.
• Ability to produce timely and accurate reports; ability to make correct mathematical calculations.
• Ability to work independently and in a team environment with minimal supervision.
• Ability to work and communicate effectively with County employees, Elected Officials, customers, vendors, and the public.
• Ability to work in a fast-paced environment, manage multiple tasks, reprioritize as work situations change, and meet all required deadlines.
• Ability to maintain confidentiality. Must possess a high level of professionalism and integrity to handle sensitive and confidential situations and information.
• Ability to operate standard office equipment. Must be proficient in Microsoft Office, including Word, Excel, Outlook, PowerPoint, OneDrive, SharePoint, and Teams.
• Maintain regular and punctual attendance.

Required Education & Experience

• High school diploma or equivalent education. 
• Five years of experience in logistics, office management and scheduling, or a related field.
  • Associate’s degree in a related field may substitute for one year of the required experience. 
  • Bachelor’s degree in a related field may substitute for two years of the required experience.
• Three years of leadership experience, including providing guidance and direction to other employees.
• Three years of experience with Microsoft Office applications, including Excel, Word, PowerPoint, Outlook, OneDrive, SharePoint, and Teams.

Preferred Education & Experience

• Associate’s degree or higher in business administration management, construction management, project management, fleet management, or related field.
• Public works experience. Experience with asset and/or project management software.
• Administrative support and customer service experience. 

Licenses/Certificates

• Must possess and maintain a valid driver's license.
• Microsoft Office Fundamentals certification or equivalent preferred.
• Must obtain and maintain necessary certifications and licenses as applicable to the position.

Pre-Employment Requirements

• Must pass conditional post offer background investigation, motor vehicle record check, and drug screen.

Additional Information

Duties are performed primarily in an office environment, with occasional travel to County buildings, worksites, outlying yards, and field environment. Hybrid remote work environment dependent upon Department discretion and business needs. May work in adverse weather conditions, possible exposure to people in stressful situations and hazardous situations, including close proximity to moving vehicles and traffic. Possible exposure to hazardous materials, such as antifreeze, lubricants, solvents, corrosives, fuels, and vapors. May require working after hours or modified shifts in the event of an emergency.

The classification specification above is intended to represent only the key areas of responsibilities and minimum qualifications; specific job assignments, duties, education, experience, licenses/certifications, and environmental conditions will vary depending on the needs of the department/office and the particular assignment. Changes to this document may only be made by a member of the Human Resources Department.