Public Service Supervisor

Full Job Description

The Iowa Department of Revenue’s Alcohol & Tax Operations Division is currently seeking a Public Service Supervisor.

The Operations Division functions as the central hub for both alcohol and tax-related processes and procedures.

This division is responsible for administering the transportation and distribution of wholesale alcoholic liquor to more than 2,000 privately-owned retailers across Iowa, ensuring they are delivered on time and in good condition.

Additionally, this division manages tax documents, payments and mail, as well as offering invaluable assistance to taxpayers for filing requirements and procedures.

This position will be fully on site, working out of the Hoover building in Des Moines.

In this position you will be responsible for:

• Coach, mentor, train and recognize employees to inspire them to perform at their maximum level.
• Provide Leadership and direction for Mail Processing Operations employees.
• Implement objectives and strategies for team members.
• Monitor and evaluate progress of programs, systems and employees.
• Engage in cross-functional teams and continuous process improvement opportunities.
• Update and maintain tracking documentation.

Preference will be given to candidates with experience in the following:

• Develop objectives and strategies for the team.
• Engage with cross functional teams in continuous process improvement opportunities.
• Monitor progress and provide coaching and mentoring to team members.
• Monitor overall production levels and process cycle times of the team to ensure they are meeting section performance goals.

Job Specific Competencies:

• Administration and Management - Business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Customer Service - Principles and processes for providing customer services, including customer needs assessment, meeting quality standards for services, and evaluating customer satisfaction
• Information Ordering - Arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations)
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one

Employer Highlights:

The Iowa Department of Revenue is a well-respected employer.

We are focused on providing excellent customer service, while offering a wonderful team atmosphere, work-life balance, free parking, and casual attire.

We have a great total compensation package for all of our full-time employees, including:

• Iowa Public Employees' Retirement System (IPERS)

• Retirement Investors Club (RIC)

• Health, Dental and Vision Insurance

• Vacation Leave

• Sick Leave

• Paid Holidays (9 days/year)

• Flexible Spending Accounts

• Life Insurance

• Long-Term Disability Insurance

The mission of the Iowa Department of Revenue is to serve Iowans through the responsible collection and generation of revenue to support the public good. If you’re looking for a career with an organization that values its employees and customers, you’ve come to the right place.

Applicants must live within the State of Iowa to qualify for this position.

A background check, including a criminal history check, fingerprint and Iowa tax filing check, will be conducted on the final candidate.

Effective July 1st, 2025, all Department of Revenue staff and their household will not be able to play any Iowa Lottery games.

E-Verify and Right to Work:

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees.

Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States.

The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization.

For more information, please visit www.e-verify.gov.

Qualifications