Public Safety Telecommunicator (Office Automation)

Full Job Description

About the Position: Serves as a Public Safety Telecommunicator for dispatching Fire, Emergency Medical Service (EMS), and Law Enforcement (LE) responders, monitoring alarms and activating Mass Notification Systems in Army Garrison Public Safety Answering Points (PSAPs) / 911 Centers.

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job.

You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected.

See Proof of Eligibility for an extensive list of document requirements for all employment authorities.

Current Department of Army Civilian Employees Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce Interagency Career Transition Assistance Plan Land Management Workforce Flexibility Act Military Spouses, under Executive Order (E.O.) 13473 Non-Appropriated Fund Instrumentality (NAFI) Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement Priority Placement Program, DoD Retained Grade Preference Eligible Veterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience equivalent to the GS-05 grade level in the Federal Service which includes: 1).

Experience in operating automation, emergency dispatching, and communications equipment using consoles. 2).

Experience using crisis intervention skills, interrogation skills to determine problems and best course of action to be taken during emergencies. 3).

Experience using computer and software systems to dispatch emergency personnel. 4). Experience using fire suppression systems and fire alarm detection equipment in offices and facilities.

5) Experience proving medical dispatching assistance for initiating immediate and appropriate emergency response.

Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-05).

Major Duties:

• You will be responsible for the operation of system interface computer equipment.
• You will acknowledge or defer alarms, determine the priority level of each alarm generated, determine the operational procedures for the alarm and act in accordance with procedures for the Fire Detection and Intrusion Detection System.
• You will transfer caller to proper personnel as determined or dispatches a variety of emergency equipment to include police, fire, ambulance, rescue or hazardous materials units.
• You will maintain continuous telephone contact with caller, when appropriate, during emergency situations.
• You will be responsible for caller interrogation to determine the problem and the nature of the call.
• You will Identify the nature of emergency, level of response required based on local protocols, and provide any additional information to the responding units.
• You will perform crisis intervention with distraught emergency callers during high-risk situations until appropriate emergency field units arrive on scene.