PUBLIC AFFAIRS SPECIALIST
Air Education and Training Command
FreshPosted Apr 9
✓ Fresh Listing
Posted: April 9, 2026 (1 day ago)
This job was posted recently. Fresh listings typically have less competition.
Public Safety Communicator (Promotional)
City of El Paso
FIRE COMMUNICATIONS
Location
El Paso, Texas, 79901
Salary
$47,828.56 - $70,786.27
per year
Type
Full-Time
More Other jobs →Closes
April 15, 2026
Job Description
Summary
This job involves handling emergency and non-emergency calls for police, fire, and medical help in El Paso, Texas, by quickly assessing situations, dispatching responders via radio, and providing guidance to callers until help arrives.
It's a promotional role for those already in public safety communications, working shifts in a fast-paced environment.
A good fit would be someone calm under pressure with recent experience in 911 dispatching and a commitment to ongoing training and certifications.
Key Requirements
- High School Diploma, GED, or higher education
- Two years of general work experience, including one year as a 911 emergency dispatcher or call taker within the past 12 months, or completion of the EPFD Public Safety Communicator Trainee program within the past 6 months
- U.S. citizenship
- Telecommunicator License from TCOLE, including Basic Telecommunicator License and Crisis Communications Certification within one year of appointment
- Texas DPS Certifications: CJIS, TCIC/TLETS
- FEMA NIMS Certifications and AHA CPR Basic Life Support (BLS) within three months of appointment
- Depending on assignment: IAED Certifications and Priority Dispatch Pro-QA Certification within three months
Full Job Description
MOS Code: 370 (Coast Guard), 2847 (Marine Corps.) H03A (Navy), 25S (Army)
Education and Experience: High School Diploma GED, or higher and two (2) years of general work experience, one (1) year of which included experience as a 911 emergency dispatcher or call taker within the past twelve (12) months or have successfully completed EPFD Public Safety Communicator Trainee program within the past six (6) months.
Licenses and Certificates: Must be personally responsible for maintaining the following certificates while employed in this job class: Telecommunicator License from the Texas Commission of Law Enforcement (TCOLE) to include Basic Telecommunicator License and Crisis Communications Certification within one (1) year of appointment.
Texas Department of Public Safety Certifications to include CJIS, TCIC/TLETS; Federal Emergency Management Agency (NIMS Certifications); American Heart Association Cardio-Pulmonary Resuscitation (CPR) Basic Life Support (BLS) course or equivalent within three (3) months of appointment.
Depending upon assignment, the following certifications must be maintained while employed in this job class: International Academy of Emergency Dispatch (IAED) Certifications; and Priority Dispatch Pro-QA Certification within three (3) months of appointment.
All licenses and certificates must be maintained during employment, including Department and Division requirements for continuing education credits.
Special Requirements: Must be a current U.S. citizen (per the requirement of TCOLE licensure).
Requirements
Under general supervision, on an assigned shift, process emergency and non-emergency telephone calls requesting Police, Fire, and Medical assistance and dispatch, monitor, and coordinate activities of Police, Fire, and Medical personnel using a multi-channel radio system, depending on the area of assignment.
Qualifications
Provide practical emergency action advice to citizens and coworkers.
Involves: Establish communication with the caller and maintain control of the conversation by dispensing pre-arrival instructions and explaining emergency self-help methods to citizens according to established procedures while responding units are en route.
Assist less knowledgeable workers to overcome difficulties encountered in responding to complex or unusual situations. Receive and screen incoming calls for service.
Involves: Answer calls within narrow time parameters.
Evaluate the need for Police, Fire, and Medical services by determining the exact nature of each incident, geographic location, governmental jurisdiction, and priority designation to be relayed to appropriate dispatchers.
Enter pertinent information into the computer-aided dispatch (CAD) system and forward it to appropriate agencies.
Receive and answer requests for information from other law enforcement agencies, ambulance companies, hospitals, and the public.
Facilitate communication of incident information to requesting authorities engaged in post-incident investigations.
Contact the public to inform them of incidents involving family members as instructed by the case officer in charge.
Telephone automobile wrecking companies to request removal services at traffic accident sites. Maintain data and operate equipment used to record incoming calls.
Maintain awareness of job-related, department, city, state, and federal rules and regulations.
Dispatch and monitor police, fire, and medical communications using a multi-channel radio system and enter information into a computer-aided dispatch system, depending on the area of assignment.
Involves: Monitor alarms, receive and dispatch calls and messages for police units, fire units, or medical personnel.
Confirm the location of call or alarm, provide lifesaving instructions, and maintain accurate status and location of field units.
Maintain a daily computerized log of all field calls and units dispatched. Dispatch calls on the appropriate channel and enters appropriate information into a computer-aided dispatch system.
Prioritize calls, monitor channels during critical incidents, and dispatch appropriate public safety units in response to requests for police, fire, and medical assistance in a timely manner according to policy and guidelines.
Record and relay information to personnel in the field. Keep direct supervisor and field supervisors apprised of emergency and unusual situations.
Determine the number of units, and which units, to dispatch; initiate record checks for National Crime Information Center (NCIC) and Texas Crime Information Center (TCIC) requests, to include enter, update, and retrieve information relating to wanted persons, stolen property, vehicle registration, stolen vehicles, and other related information.
Provide accurate and understandable directions to citizens, field personnel, and other law enforcement agencies and ask relevant questions to ascertain the type of call for service.
Monitor a variety of electronic equipment and radio channels. Notify the supervisor of any equipment or system malfunctions. Use other computer systems as required.
Produce data storage and hard copies of new or retrieved call-taking, dispatching, and patrol officer transmissions utilizing a computer, radio, and recording equipment.
Involves: Respond to numerous subpoenas, testify in court, respond to open records from Officers, attorneys, city officials, and other criminal justice agencies; expunge specific case information; act as the custodian of communications records as assigned, prepare chain of custody of recordings used as evidence during trials, and attend pre-trial sessions as requested.
Perform related incidental duties contributing to the realization of unit or team objectives as required.
Involves: Provide support for miscellaneous or special projects or activities such as emergency management drills as instructed by higher-graded personnel.
Explain and demonstrate work performed to assist the supervisor in the orientation and general development of new employees.
Monitor and notify the supervisor of communication problems and equipment malfunctions. Maintain records, command logs and prepare reports.
Keep tools, equipment, and work area orderly, safe, and clean. Maintain skills and certifications in all functions trained.
Additional Information
For the complete job specification click hereTest Date: An Evaluation of Education and Experience will be conducted.
Note: This position is limited to City of El Paso employees currently working with the Fire Department.
Note: The recruitment process consists of the following and candidates on the eligible list may not be certified for hire until successful completion of all components: Evaluation of Education and Experience (Triple E), Spanish proficiency exam (depending upon assignment, not required), background investigation, oral board interview, audiogram, and psychological exam. You can also see a video about this position with the Fire Department by clicking on the following link: https://youtu.be/uiBPtqpTGuY.
Note: Candidates must provide a typing certificate to demonstrate they meet the minimum typing requirement of thirty-five (35) net words per minute prior to job offer. Candidates who fail to provide a typing certificate will be disqualified from the recruitment process. Typing credentials that have been completed within the last two years will be accepted from the School Districts, International Business College, University of Texas at El Paso, and the Texas Workforce Commission. For your convenience, the City of El Paso Human Resources Department offers typing exams free of charge by appointment only, at 300 N. Campbell, El Paso, TX 79901. Their contact number is 915-212-0045. Applicants who are current City employees, who are employed in a position which requires typing of a minimum of thirty-five (35) words per minute or more, need not attach a typing certificate. Typing certificate must be administered by a proctor, on company letterhead, state gross words per minute, net words per minute, and number of errors.
Note: Due to the requirements of Texas Commission On Law Enforcement licensing (TCOLE), the applicant must be a current US citizen. The recruitment process consists of a stringent background investigation and the applicant will be fingerprinted. Please click here for the Texas Law Enforcement Telecommunications System Access (TLETS) licensing disqualifiers.
Note: Applicants will be scheduled to move forward in the recruitment process according to their rank on the eligible list. The number of applicants scheduled to move forward will depend on the number of vacancies available. Applicants must pass all components of the recruitment process before a final offer of employment is made.
Military veterans must submit DD form 214(s) Member 4 form at time of application to qualify for veterans points.
Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received.
Note: Applicants with a foreign degree or diploma must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Please visit www.naces.org/members for more information.
A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete.
Note: Due to the requirements of Texas Commission On Law Enforcement licensing (TCOLE), the applicant must be a current US citizen. The recruitment process consists of a stringent background investigation and the applicant will be fingerprinted. Please click here for the Texas Law Enforcement Telecommunications System Access (TLETS) licensing disqualifiers.
Note: Applicants will be scheduled to move forward in the recruitment process according to their rank on the eligible list. The number of applicants scheduled to move forward will depend on the number of vacancies available. Applicants must pass all components of the recruitment process before a final offer of employment is made.
Military veterans must submit DD form 214(s) Member 4 form at time of application to qualify for veterans points.
Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received.
Note: Applicants with a foreign degree or diploma must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Please visit www.naces.org/members for more information.
A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete.
To qualify for this position, required education, experience, knowledge and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.
Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.
Check your resume before applying to catch common mistakes