Public Benefits Outreach Specialist

Full Job Description

Loudoun County is one of the fastest growing counties in the country, known for its
excellent quality of life and strong economy, while embracing its historic presence.
Located 35 miles west of Washington DC, Loudoun County offers a diverse blend of
cultural, recreational, and educational opportunities. Loudoun County Department
of Family Services seeks a dedicated and experienced professional for an Outreach Specialist. The successful candidate will join the Information and Referral team within the Department of Family Services which envisions better health, safety, and well-being for all. We support individuals and families in the community to live their best lives while advocating for those most vulnerable and respecting their right to self- determination.

Requirements

Are you passionate about helping individuals and families access the support they need? We’re looking for an Outreach Specialist to connect with residents and community partners to increase awareness and understanding of Virginia’s Public Assistance Programs, including SNAP (Supplemental Nutrition Assistance Program) and Medicaid.

In this role, you will be responsible for developing and implementing outreach strategies to educate the public and community organizations about available benefits and application processes. You’ll represent the agency at community events, health fairs, and educational sessions, sharing vital information and assisting customers with applications and eligibility questions.

Key Responsibilities:

• Conduct direct outreach to community members and partner organizations.
• Develop and deliver presentations on public assistance programs.
• Assist customers with navigating and completing benefit applications.
• Plan, coordinate, and attend community events and public education campaigns.
• Create outreach materials and maintain records of engagement activities.
• Collaborate with stakeholders and the Information and Referral team to promote awareness initiatives.

Ideal Candidate:

• Experience determining eligibility for or working with public assistance programs (SNAP, Medicaid, or similar).
• Strong communication and presentation skills with the ability to engage diverse audiences.
• Excellent organizational skills and attention to detail.
• Ability to build and maintain positive relationships with the public, co-workers, and community partners.
• Willingness to work occasional evenings and weekends for community events.
  

Join our team and help make a difference by ensuring that individuals and families have access to essential resources and support!

Qualifications

High school diploma; four (4) years of related experience in a customer service or social service/human services setting; or equivalent combination of education and experience.

Preferred Qualification(s):

• Bi-lingual skills in Spanish and English
  

Additional Information

• Pass pre-employment background checks which may include criminal, credit, and DMV. This position may require CPS check depending on program area.
• A valid driver’s license and good driving record (driving records may be reviewed annually for continued qualification.
• Hold or obtain certifications required by Department