Protective Services Specialist 3 (PCN 027498)

Full Job Description

This Individual Position is Exempt from the Hiring Freeze. Qualified Applicants are Encouraged to Apply.

Welcome to the Department of Health.

We’d be delighted to have you join our team.

If you envision yourself in this role and are ready to start an exciting career with us, apply today.

What You Will Be Doing:
In this position, you will provide advanced-level casework to include investigation, mediation, and coordination of protective and statewide supportive services for vulnerable adults. This position serves a wide range of individuals who may suffer from a multitude of significant behavioral, medical, mental health, and socio-economic conditions that occur throughout an adult's life span.
This position requires frequent travel within the state of Alaska.

Mission and Values/Culture:
Senior and Disabilities Services' mission is to promote the health, well-being, and safety of vulnerable adults and children. Adult Protective Services staff contribute to the division's mission by working with individuals and providing them with a variety of available services, helping them make informed decisions on those services, while allowing them to care for themselves.

Benefits of Joining Our Team:
You will be serving vulnerable adults reported to be experiencing abuse, neglect, and/or exploitation and engaging with them, their families, and other professionals to investigate these allegations.

You will utilize a multitude of methods, including face-to-face visits, review of records, and perform safety and risk assessments to determine the safety and well-being of the vulnerable adult.

You will be tasked to engage with the vulnerable populations to determine if they have decision-making capacity to meet their basic needs while minimizing physical, psychological, and social risks.

As part of this dynamic team, you will be making a positive difference in the lives of vulnerable and advanced-aged adults

The Working Environment You Can Expect:
This position is located in Anchorage, Alaska: East Anchorage, next to East High School.
Work hours can be flexible within the general operating hours of the state.

Who We Are Looking For:
The ideal candidate will possess some or all of the following position-specific competencies in addition to the minimum qualifications listed below:

• Analytical Thinking/Problem Solving: Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
• Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.
• Integrity/Honesty: Behaves in an honest, fair, and ethical manner. Shows consistency in words and actions. Models high standards of ethics.
• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are pssobily difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

Special Notice:

• Requires frequent travel within the State of Alaska via automobile or plane.
• A current and valid Alaksa Drivers Liscense.

To view the general description and example of duties for this job class, please go to the following link and search for Protective Services Specialist: https://www.governmentjobs.com/careers/Alaska/classspecs.

Requirements

Competency-Based Minimum Qualifications Instructions
This job class uses competency-based minimum qualifications. Please ensure your application(through work history, volunteer experience (duties summary), training, education, licenses, certifications, etc.) supports how you have gained the knowledge, skills, abilities, and behaviors (competencies) and that you possess the minimum required competencies for the job class.

Competency Description
The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class. They highlight the more general and customary knowledge, skills, abilities (KSAs), tasks, and behaviors used to describe the competency. They typically list expectations rather than specific tasks and are intended to be used only as parameters and guidelines. A competency’s description is not intended to exclusively define every KSA, task, and behavior needed to meet the competency successfully, but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation.

Please ensure your application (through work history, training, education, licenses, certifications, etc.) supports/demonstrates that you possess the minimum required competencies for the job class.

Any combination of education and/or experience that provides the applicant with competencies in

• Oral Communication: Makes clear and convincing oral presentations. Listens effectively; clarifies information as needed.
• Writing: Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a succinct and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience.
• Technical Credibility: Understands and appropriately applies principles, procedures, requirements, regulations, and policies related to specialized expertise.

equivalent to those typically gained by

Qualifications

At the time of the interview, please provide the following:

1. Three (3) professional references whom we may contact by phone, one (1) of whom must be your current or most recent supervisor, if not already provided in the application.
2. Current performance evaluation, if available.
3. A copy of academic transcripts (unofficial is okay; please ensure that the institution name/URL is listed on the transcripts) is used to support that you meet the minimum qualification competencies, if not already provided in the application.

SUPPLEMENTAL QUESTIONS

For your application to be evaluated, you must answer the Supplemental Questions.

The State of Alaska uses four proficiency levels to measure and describe an applicant’s level of competence in applying certain behaviors, knowledge, skills, and abilities to accomplish a specific task.

The four proficiency levels are Mastery, Fluency, Literacy, and Discovery. You must rate your proficiency level for each competency listed in the supplemental questions.

If you have currently or previously been appointed to a flexibly staffed position, please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level Ensure your time and any subsequent flex promotion(s) are documented as a separate position This is required as minimum qualifications require experience at a particular level in which the lower level may not be considered If this information is not accurately reflected in your application, this may cause the processing of your application for consideration to be delayed.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application.

Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.

The State of Alaska does not provide VISA Employer sponsorships.

MULTIPLE VACANCIESThis recruitment may be used for more than one (1) vacancy.

The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes.

Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.APPLICATION NOTICEYou can ONLY apply for this position through the Workplace Alaska website or via a hard copy application.

If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or another database, you MUST use a Workplace Alaska online or hard-copy application to apply successfully.

Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here: http://doa.alaska.gov/dop/workplace/help/.NOTICEQuestions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll-free) or (907) 465- 4095.

If you choose to be contacted by email, please ensure that your email address is correct on your application and that your spam filter will permit emails from the 'governmentjobs.com' domain.

For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.EEO STATEMENTThe State of Alaska complies with Title I of the Americans with Disabilities Act (ADA).

Individuals with disabilities who require accommodations, auxiliary aids, or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at P.O.

Box 110201, Juneau, AK 99811-0201.

The State of Alaska is an equal-opportunity employer.WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCEQuestions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll-free) or (907) 465-4095 if you are in the Juneau area.

Requests for information may also be emailed to recruitment.services@alaska.gov.For assistance with applying for a password, please visit https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.

Additional Information