Prosthetic Clerk

Full Job Description

This position is located in the Prosthetic Treatment Center at the Audie L. Murphy Memorial Veterans Hospital.

They perform administrative support work for the care and treatment given to the patients such as issuing prosthetic items, checking in patients, maintaining patient files, and maintaining medical records in the Prosthetic Treatment Center.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/16/2026.

You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: interpreting medical terminology, diagnoses and procedural codes; sanitizing used/returned equipment, and communicating in person, by telephone, or in writing with patients, their families or caretakers, physicians, clinicians, vendor representatives, other providers as well as Medical Center Staff.

OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 4 years above High School.

OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond 4 years of High School.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major Duties:

Major Duties: Operates the prosthetic software package to maintain accurate records of all veteran transactions using VA form 10-2319 via DHCP, detailing the items or service provided.

Uses JCAHO standards for sanitizing used/returned equipment when necessary. Performs data entry to post all stock issues to patient records accurately.

Reviews consult requests to ensure the veteran's needs are met through the issuance of appropriate equipment.

Examines the prosthetic consult to verify eligibility and routes it to the appropriate personnel for pertinent action.

Interviews veterans and handles beneficiary phone calls, advising on Prosthetic Service Cards (PSC) for repair services.

Studies the use of prosthetic appliances and services, recommending changes based on patient care requirements. Set priorities and meets deadlines on special and unique assignments as required.

Analyzes and identifies potential problems with veteran consults and makes appropriate referrals to the purchasing team.

Promotes a culture of safety by cooperating fully with efforts to improve patient safety, including reporting incidences resulting in actual or potential harm.

Advises physicians on procedures for providing prosthetic appliances and services in compliance with federal, state, and local laws.

Independently counsels veterans, family members, caregivers, and stakeholders on the services and items provided by the prosthetic service.

Work Schedule: 8am-4:30pm, Monday-Friday Telework: This position may be authorized for telework. Ad-hoc only. Virtual: This is not a virtual position.

Position Description/PD#: Prosthetic Clerk/PD03588A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized