Program Support Asst (OA) - Physical Med & Rehab

Full Job Description

This Program Support Assistant position is located at the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Hershel "Woody" Williams, VAMC.

Physical Medicine & Rehabilitation Service (PM&RS). The position is the lone Program Support Assistant for PM&RS.

The primary duties are to perform and lead a variety of administrative and clerical tasks associated with supporting the clinical admin work within the Service to ensure smooth and efficient functioning of clinical care.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/17/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.

In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: The knowledge, skills, and abilities to successfully perform the duties of the Program Support Assistant at the developmental level, and experience is experience where you were responsible for providing clerical, technical, or customer support; receiving and referring phone calls; communicating and treating customers in a courteous, tactful and respectful manner while providing consistent information according to established policies and procedures; and using computer programs to prepare documents.

Note: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hour worked per week.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Physical Requirements: Primarily sedentary work performed in an office setting. Involves sitting for extended periods while using computers and office equipment.

Light physical effort such as walking short distances, standing during meetings or filing, and lifting or carrying light items. No strenuous physical activity or special physical abilities required.

Major Duties:

Duties include, but may not be limited to the following: The PSA duties include a mix of clerical, technical, and procedural support functions The incumbent will compile, analyze, and track program information using spreadsheets, databases, and internal systems.

Generates routine and special reports to monitor performance improvement metrics or outcomes Receives, logs, reviews, and routes correspondence and documents following established medical center procedures.

Draft, format, and prepare general correspondence, meeting materials, and program related reports.

Maintain calendars, schedule meetings, and assist with coordinating logistics for medical center surveyors, site visits, leadership retreats, etc.

Serves as a liaison and point of contact for internal staff, Veterans, families, vendors, and stakeholders.

Assists with program compliance, track performance measures, and identify issues requiring administrative intervention Maintains databases, such as Talent Management System (TMS) reports, personnel folders, or document repository and resolves routine technical issues.

Position uses all types of Microsoft Office applications (Excel, Word, PowerPoint, Teams, Publisher, etc.) and specialized service specific computer applications.

Assists with coordination of computer information needs of new and existing employees. The incumbent will support resource and budget management with attention to accountability and tracking needs.

Assists with ordering and organization of office supplies and equipment, coordinates support materials for meetings, and provides courteous, professional frontline support.

Tracks open action plan activities, documents steps taken towards objective, monitors timely deliverables, and follows actions to completion.

The PSA will assist in developing a systematic approach to assessing and improving organizational performance, efficiency, and effectiveness, making improvement recommendations for implementation, and supports implementation of process modification or approved policy adjustments.

Attends meetings as a meeting recorder, coordinates meeting logistics, prepares timely agenda and minutes and delivers effective communication to meeting attendees.

Work Schedule: 8:00am to 4:30pm, Monday - Friday Virtual: This is not a virtual position.

Position Description/PD#: Program Support Asst (OA) - Physical Med & Rehab/PD21013O Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized