Program Support Asst (OA)

Full Job Description

This position is located in the Department of Veteran Affairs (VA) Patient Care Services/Primary Care (PC) Service and provides administrative program support to the PC Chief, PC Assistant Chief, Social Workers, GEM, TBI/SCI, Geriatrics, Primary Care Mental Health Integration (PCMHI) Director, Staff Physicians, Nurse Practitioners, Community Based Outpatient Clinic staff, and Administrative staff as needed.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/06/2026.

You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: Knowledge of general office duties such as arranging conferences, meetings, routing mail, composing and typing correspondence, preparation, and maintenance of personnel forms, and organizing and maintaining files and manuals; Knowledge of patient confidentiality laws such as Health Information Portability and Accountability (HIPPA); Knowledge and ability to utilize Microsoft products; Knowledge of computer applications/systems, including clear understanding, comprehension and successful use of all VHA clinical and safety data management tools, intranet, Veterans Health Information Systems and Technology Architecture (VISTA); knowledge of time and attendance keeping; knowledge of standard procedures related to the analysis, collection, compilation, and/or tracking of data and statistical information with the ability to correctly report the findings; must be an accurate typist and exhibit skill in transcribing and typing memorandums, forms, reports, etc., quickly and accurately; knowledge of goals, priorities, administrative policy/procedures, and recurring reports; excellent organizational skills, and be able to plan effectively and be adaptable and flexible; must be able to cope with a variety of simultaneous unrelated tasks and to deal with frequent interruptions, demanding change of focus while remaining task and deadline oriented, and to effectively prioritize multiple tasks to meet strict timelines.

TYPING PROFICIENCY: This position requires the ability to type 40 word per minute (WPM).

You will be rated on the following Competencies for this position: Accountability Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week.

Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is sedentary. Typically, the employee sits comfortably to do the work.

However, there may be some walking, standing, bending, carrying of light items such as; papers, books, small parts, or driving an automobile, etc.

No special physical demands are required to perform the work.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major Duties:

This position will provide clerical, program support, and assistance in data collection, analysis and reporting.

This position also entails understanding of the entire operation of Primary Care including detailed knowledge of the department programs, regulations, staff schedules and service requirements.

The incumbent utilizes a high level of confidentiality for all material and information regarding patient care.

Incumbent will assist professional staff in expediting reports from various sources, compiling and interpreting statistical data or maintaining databases used to drive key staffing, workload planning and other executive decisions.

MAJOR DUTIES AND RESPONSIBILITIES: The incumbent is required to perform difficult duties using knowledge of complex subject matters, knowledge of policies and procedures and a thorough knowledge of office procedures.

This position requires knowledge of matters concerning PC Services, including administrative, clinical and managerial.

Incumbent is considered the subject matter expert for time and attendance keeping in PC Services, assists with troubleshooting any timekeeping issues and controls, and directs the activities of others in the unit who work with complex schedules.

Develops new policy statements and reviews for compliance and accuracy. Receives and reviews regulations, directives and memoranda on administrative functions.

Interprets such material and determines the extent, which the organization is affected, and advises operating officials.

Oversee a variety of administrative programs, including the distribution and dissemination of incoming mail, internal control, records management, publication and forms management and timesheets.

Perform office automation duties using such software applications as electronic mail, desktop publishing, calendar, spreadsheets, and database and/or graphics.

Performs clerical or technical program support work to a variety of technical and/or program specialists in support of the line programs of an agency.

Performs program support functions for one or more agency programs.

Performs work involving the collection, compilation, and/or tracking of data and statistical information in support of an organization's program operation.

Assists in the planning, review, and reporting of data/statistical results of program/project studies.

Establishes protocols for incoming data, organizes computerized data sets, and retrieves computerized data.

Manages and oversees PC Record Management, tracking for the Ongoing Professional Practice Evaluation (OPPE), Focused Professional Practice Evaluation (FPPE), and maintain Service Records.

Serves as Primary Timekeeper for PC T&L, posting, schedules and filing, and back-up for other PC T&L Programs. Maintains the PC clinic scheduling and cancelation of appointments for providers.

Performs clerical or technical supply support work necessary to ensure the effective operation of ongoing supply activities.

Serves as the PC ADPAC managing computer access, train/assist new employees with computer, VISTA review bi-yearly, ADPAC training, employee clearance, Texas Tech Resident schedules.

Performs inventory management related duties including elements of item management, material coordination, and inventory control.

Work Schedule: Monday-Friday, 0730 am -16-15 pm Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Virtual: This is not a virtual position. Position Description/PD#: Program Support Asst (OA)/PD012670 Relocation/Recruitment Incentives: Not Authorized. Critical Skills Incentive (CSI): Not approved.

Permanent Change of Station (PCS): Not Authorized.